If you are being sold this MDVIP system, be aware: this app, it doesn’t function. It’s used as a selling point, but in practice doesn’t work. Moreover, this whole idea of MDVIP is nothing more than doctors slimming their work load (which is understandable, I’ll concede) but… when you read MDVIP’s “pitch,” there’s plenty about new panels and more comprehensive care, etc. But enrolling and agreeing to use this service, or if your doctor is switching over? First, you might be booted from the practice if you don’t pay (real, and in most cases, the outcome). So, pay to keep your doctor, keep continuity of care. Or don’t, and find another doctor on your own. The worst is how the sales pitch about new screening and testing panels and preventative care… that’s all standard of care, and should not require *additional** out of pocket premium *on top* of what you already pay. Eg deductibles and co-pays. Which brings up the second part: being part of MDVIP doesn’t mean your insurance will magically cover new panels, tests, or preventative care. They are still, very much, the gatekeepers. Your insurance will still have to approve or reject any extra care, panels, tests, MDVIP or not. So, what is this, really? It’s pay to play. It means only a slice of the public is allowed to keep their primary care doctor. The slice who can pay. Period.

Looking at the reviews it’s obvious this app has problems and has had problems over a long period of time. There are responses from the developer but it’s obvious they are not doing anything as no changes have been made. The only constant is his lip service you receive in response to the comments about the app. Your doctor has an email address so why can’t you just use any email client to send an email to that address? I’ve tried using just the email address in the email client but the doctor doesn’t seem to receive the email. The messages/Email part of the app, everything else is just blank. You can’t look at the app and see appointment you had in the past there’s nothing in there. And as others have said in their reviews entering a message in this app is the poorest experience I’ve had with any app. This app is so more than negative of the MDVIP service. They might respond to this and tell me I should contact customer service as they want to help me, right.

Absolutely awful from day one… the only functioning part is there persistence in asking for payment. The App is awful, payments are ‘received’ thru the app but then billing isn’t updated and they’ll ask again and again and again. Like everywhere else they take your money/fees instantly but refunds or overages are returned to your account at a snails pace (4-6 weeks). Customer Service is professional but helpless with solving app issues, yet ready to accept another payment even if your account doesn’t reflect that any payment is due OR you’re waiting on a refund check! It’s enough of a headache/problem to advise others to never join or let your membership expire and look for another practice without this catastrophic healthcare plan!

For the premium of mdvip you would imagine a slick functioning app, even if it only had the basics. But that is not what you get. I see many reviews here saying the exact same thing for over a year or two! And I’m shocked that there’s been no change, but the same response from the developer. Developer, instead of thanking us for our feedback or saying to call customer service, why don’t you actually improve the app? These are very basic requests. Extremely basic. Issues: everything Specifically: *Messaging: it is one long line to message doctor. The fix is simply making this more of a text box with multiple lines visible. Why is it only one long line, so you can’t see your entire message? I’m shocked that this hasn’t been fixed in years. *Records: I know I have records but it says I do not have records in the app. Based on the fact that multiple people are complaining and nothing has been done, don’t expect this to be fixed. It’s disappointing when you’re paying for a premium service.