I like the app, I read the results before the doctors do most of the time. I liked the previous design/layout of the app better. Siging in has become a big pain with constantly requesting codes despite clicking trusted device or whatever it said. I you let me choose to just sign in with password or phone's passkey you could be a 5 star. But struggling to get in adding cdes is a royal pain in the behind sik people wold much rather avoid.

I have been coming to St. Luke’s for14 years for the treatment of a TBI. I have been getting Botox injections every 90 days to manage my headaches. Six weeks ago, just one day prior to my next scheduled injection, I received a phone call informing me that they had to reschedule my visit due to an insurance issue. THE NEXT CALL I GET IS FROM SPECIALTY PHARMACY REQUESTING A PAYMENT OF $600 BEFORE THEY COULD SEND MY MEDICATION TO MY DR!! I had no idea what was going on. I have NEVER needed to make arrangements or pay for Botox which is covered under my Part B for Medicare, NOT PART D!! I was then told to complete some APPY application to get my Botox for free. I had NO IDEA why I’m ALL OF A SUDDEN having to jump through hoops TO GET MY TREATMENT!! I did what I was asked to do only for my application for Botox to be “DENIED”!!! Weeks have gone by with me getting “circle jerked” by the staff at the CENTER VALLEY BOTOX TEAM, SPECIFICALLY ERIKA!!! DESPERATE TO GET MY TREATMENT I kept calling my doctor’s office for HELP!!! I then get another call from ERIKA who tells me that since they weren’t receiving payments from UHC that their management made the decision to only get the BOTOX from the specialty pharmacy for UHC which is considered PART D, so the PATIENT HAS TO PAY AN EXORBITANT SUM which isn’t possible!! So because St. LUKE’s is having a problem with the UHC insurance company, they put this problem on the DISABLED PERSON”S PLATE!!! I NEVER received a LETTER or even a PHONE CALL about this situation!!!! MY HEAD IS EXPLODING AND I CANT GET HELP FROM ST. LUKE’s NEUROLOGY, CENTER VALLEY, PA BOTOX TEAM!!! My next call is to the CEO of St. Luke’s, Richard A. Anderson, so he knows how VULNERABLE PATIENTS ARE BEING TREATED!!!!

I went in cause my thumb wasn’t working right and had pain. Dr Grob spent 30 seconds with me. Left the room came back put a shot in my thumb called it trigger thumb. and said see you in three months. Well because of rudeness and poor bedside manner. He didn’t let me talk to tell him the symptoms I was having. So I made an appointment with a different doctor. Dr Kirby listened to me. He did a full exam of my hands and said I had an unstable thumb. He already knew before he even did further testing that I tore the ligaments completely on one side of my thumb and a partial tare on the other side. I would still be in pain and lack of use of my thumb if I would have not have advocated for myself I would have be in the same place. I hope Dr Grob gets his act together. I’ve seen him twice already but never again! If I wouldn’t have met Dr Kirby I would have been switching to a Lehigh Valley hospital

I would just like to say that Dr. Smith the orthopedic as well as his staff as perhaps one of the absolute most genuine caring physicians and staff of which I’ve ever had the blessing of going to see. Dr. Smith and his staff genuinely care about his patience it is quite obvious from the moment you booked your appointment from the time you go in for your visit from the time you leave and any follow up of what you may have with the office. Should anyone desire to have a orthopedic surgeon who truly genuinely cares about their patience as well as as a friendly staff I would more than highly suggest this practice. I can assure you that you absolutely will not be disappointed.!!!