When I try to make a payment it wants my phone number. Once I put my phone number in and enter it gives me a blank screen and does not allow me to pay my city bills. Tried calling on it and get no help on fixing the problem. Just told to use the website which will charge a percentage for paying by email.

I have lived in several cities (including Chicago) and none of them have had such an easy solution to manage city utilities. As the chief bill-person of my family I really appreciate having a good web app experience and iOS app. Most other cities you still have to mail checks! Good work in the app, I’ve had no issues with it. Love the reminders and chat bot. Thank you for simplifying such an annoying task of adulthood.

Water and trash accounts AND balances should be right in the homepage. I have to click through three different pages just to find my trash account balance and then another 4th page just to pay the balance. Needlessly complicated. Balances that I only pay once a month or so should be easier to see at a glance. I will say the new update does look nicer but it’s much less user friendly and should be much more simple since it’s just to pay city utilities.

I appreciate the ease that this app provides in paying utilities, but I tend to have issues with the “bots” they have set up. Not sure what their purpose is, maybe to make people think they’re interacting with a human? Id prefer an option of buttons and text. I don’t need to chit chat with a robot. It’d be easier and faster and there would be no need for the chat screen, which has bugs when used on my iPhone.