I think Tiff’s Treats’ products are second to none! And I’ve swung by a few of their locations throughout the years. But now that I need a delivery, I just can’t seem to figure out what I’m doing wrong here. Perhaps it’s because I’m in a hurry, perhaps because I’m approaching legally blind status, but the app has started me over for whatever reason -plus- has not saved my friend’s address making me go All The Way Back, thus frustrating me entirely. I’ll continue to be a Tiff’s customer, but not tonight. If the developer has an idea of what I messing up AND reads this, please don’t hesitate to call me out on it haha!

You place an order online. Don’t create an account because nobody creates accounts if they can avoid it. After you check out, the website says “want to track your order? Download the app!” Okay, kind of annoying but fine. Download the app. There’s still nowhere to track your order. It forces you to create an account in order to do anything. So now you’re annoyed, of course, but you create an account anyway using the same information that you’d used on your order. Doesn’t matter, though, because your order doesn’t show up and there’s still nowhere to input your order number so you can track it. I don’t want to create an account. I don’t want to download the app. I don’t want your emails. I want cookies at my doorstep, that’s it. I have the order number, there should be somewhere that you can track it by order number either online or in the app.

Tiff’s Treats is hands down delicious but this rating is for the app so I give it a 3 bc there’s no actual tracking. I’ve seen other reviews mention u have to have an acct and download the app to track your order. Well I have both and it only shows the order and original estimated delivery time window it showed when you placed the order. Ppl like to physically see gps tracking on their food orders whether it’s pizza or cookies. It’s a shame that most of the bad reviews going back a year or 2 are for this same issue. Please fix this and do better by listening to your loyal customers complaints and suggestions.

I added a tip to a pick up order, and it said I could only tip on deliveries. That’s fine, but instead of letting me check out without a tip, it kept going in circles: can’t check out message, back to a screen where you can’t do or change anything and the only buttons are the cart and “start over”. If you tap the cart, it gives the can’t check out message, then goes back to the screen where you can’t do or change anything and the only buttons are the cart and “start over”! So I finally started over, then got frustrated because i couldn’t find the selection I found before, and quit without placing an order at all. I just wanted to send cookies to the vet that took such good care of my cat! I didn’t need this drama over trying to leave a tip.