Overall good VPN service. There are a couple of issues I had like using surfshark with a couple of routers that support VPN. XBOX & PlayStation as well as Roku devices I wish I could have connected those as well but has proven to be very difficult if not impossible. Minor bugs like being able to login from some of my other devices. When trying to login using the passwords given from surfshark the app will allow you to type in the password on certain browsers and sometimes the passwords don’t work at all. Also when using surfshark you have to be careful to remember to turn it off on cellular because I notice my iPhone and iPad Pro will go through data like crazy when I’m not even on my devices very much like overnight when I wake up my devices used up more data while I was asleep than when I was actually using them. So that’s something to look out for. On the plus side Speeds are fast compared to other providers and connection time is super fast. Whenever I checked my ip and dns, connection was 100% secure everytime. So surfshark is very secure once your able to setup all of your devices which can be a task. I’ve used 3 different name brand VPN providers and surfshark I put at the top of that list.

****Update: Surfshark has requested I contact customer support. The first I’ve heard from them is after this review. I have sent several Bug Reports and submitted identifiable feed back several times, as well, with no response. The problem is, when the issues occur, I am then unable to access the web, due to the issue.****Surfshark works when I’m at home or on a friends network. It works on cellular for the most part. I often have to click on fastest connection as mine slows. But, when in an airport, a restaurant, work, or public wifi with an anchor page, Surfshark is almost useless. The difficulties connecting to public wifi with anchor pages is beyond infuriating. Sometimes it will connect with little issue or immediately. Most times it takes 3-5 minutes. Those are usually the times when I have only 5-10 minutes to be on the web and I waste half of it trying to get Surfshark to connect. Then there are the occasional times like today. It took an hour and 15 minutes of waiting while it tried to connect. Waiting while it tried to connect after a VPN configuration reset. Rinse and repeat. Waiting more after configuration reset and iPad restart. Waiting after app uninstall and install. Then, waiting after uninstall, restart, and install. Finally, after one more uninstall, restart and install, it connects. Please fix this! Please! Pretty please!

UPDATE: Sept 2021 this app slows my IPhone so much I must shut off the VPN. Not sure why… talking to a tech is nearly impossible:-(EARLIER: Four days without data/internetAnd four days of incompetence from ATT phone techs who twice lost me when doing tests and never called back, a tech who said she couldn’t help me because others had tried and a supervisor who called me Monday night at 10:30pm to assure me she would solve the problem and call me back... it’s now Thursday night and she never called back. On Wednesday an online ATT tech sent me to an ATT store and I git a new SIMS card that didn’t help but the guy went they all my settings and found nothing wrong... I went home, called again and ATT tech sent me to the Geek Squad at Best Buy’s a waste of time (100 mile round trip) who told me to go to an APPLE store but online it said ALL APPLE STORES CLOSED UNTIL JUNE 1 (today May 27). I called Apple support who gave an appointment to the ONE Apple store open in Michigan for repair only the next day. Another 100 mile round trip but they fixed it. The solution was very simple that every ATT knucklehead should have asked or realized... my VPN had crashed causing me to lose all data/internet connection. SO BEWARE your VPN might crash and cause you problems! JUST shut it off, update and reboot to save all the headaches I had.

I downloaded this app to try to access content in the US as I am in Japan. For the most part, the app is easy to setup, turn on, & I had no trouble verifying that it is working as expected. Unfortunately, it really depends on what content you are trying to access. First, it didn't work when I opened CNN. I was seeing the international page. But after tweaking the VPN, CNN was working. But for reason, no matter what I tried, NFL is still able to detect my real location. So I'm not able to access NFL content restricted in the US. So if you are needing a VPN for NFL, this app will not work for you. I also had a live chat with a rep who confirmed this.I also discovered that the Home tab in the app has some accessibility issues. It doesn't seem to scroll. Probably not a big issue, once the app is setup, you will not need to open it much. But it would be nice to be able to access the Home tab & the info on the screen without difficulty. So the app needs improvement in accessibility.Lastly, it seems that when VPN is running, my phone's battery drains a little faster. I have tested other VPN apps that did not drain my phone's battery anymore than usual. This is definitely an area Surfshark can improve on.