It’s been a couple years since I purchased these and feel like they could be twinned to my current hearing loss however the “program” to use is not available. What good is that?

Pro’s: The Eargo itself is a creative design and I give them full credit and respect for this. Con’s:The unfortunate Achilles heel to the successful use of the EarGo’s is the pre-set programs and the App. The programs are a set of four volume controls no matter what they say about customizing to environmental sounds. Also, the App does nothing more than what the EarGo does. Zero self fine-tuning to meet each person’s personal hearing issues and voice tones (which effects your voice sounding like you are speaking to yourself via a smartphone inside your head or not). Recommendation:Don’t buy them yet. Wait until they add a “bass and treble” control (for lack of a better description) on the App. Then it will be a winning product. Btw - I returned mine and will buy again as soon as this feature is available (which btw seems like a reasonable ask since the “bass and treble” technology has been since the 1950’s??).Lastly, if Eargo responds pointing out any of my comments are incorrect, I am just my real life experiences trying everything to make them work. I would prefer for Eargo to put their energies into adding this feature, clarifying this in their advertising and to their customers, and provide the feature so many others have asked for in the reviews online on multiple websites.

After purchasing their new Neo HiFi I was excited to try this app. When I used it the first time I changed profile 2 for TV and boosted the treble where my ears need the most help. I was slightly disappointed to find that the treble was not a true slider and only allowed max, min, or standard. Set it max, but when I used profile 2 it was too high and feedback made it unusable. Going back into the app, it would not allow readjusting only turning off the profile. I had to delete the app, tell Bluetooth to forget the Eargo link, and then reinstall the app. A fair start, but it needs to be improved.

I am using an iPhone 12 Pro Max, running latest software 14.4.2. This software will not let me connect to the charger. I tried deleting it and reinstalling... I deleted it on screen, performed a “hard reboot” and when phone restarts Eargo app is STILL THERE on my phone with a different icon and the app will not open and the App Store thinks it is still installed. So basically it’s on my phone forever now, but NONFUNCTIONAL. I like the hearing aids but not being able to adjust them is non-acceptable, if this is not resolved, I will be returning the hearing aids.