Tastea has delicious food and great service. I love the rewards system and I love that it gives me alerts for special promos. However I don’t like that the app automatically removes items from your cart if you don’t order right away. I had an order ready to be placed but I went to check something else and switched to a different app, and when I came back the app had gone to sleep and all of my items in my cart were gone and I had to start over.

You can arranged pickup time to the time you want, but it doesn’t mean the store will have it ready for you at the set time. Happened 4-5 time for me already where this is late. One time particularly frustrating is when I came in at the set pickup time, San Jose Capitol/Berryessa my drink (ordered 1) is not ready, waited an additional 25 minutes for it to get done while I noticed a person that walked in 10 min after I arrived, ordered at the store and got her drink 1-2 min before me!! Sorry for the wait doesn’t cut it, something is messed up with this delivery system. They maybe having two queues going and the online queue was just slower then the other one. But come on app should integrate with the store and get things working together.

I’ve used this app for a while and it’s always been fine until about a year ago. I signed up for Tastea rewards in the app through “Connect with Facebook” and up until about a year ago, the Tastea app wouldn’t let me log in through this method. When I click it, it leads me to my Facebook, then it says “Error: feature unavailable: Facebook login is currently unavailable for this app.” The issue is, my phone number and rewards account is connected with this account so I never know how many points I have. I went on the Tastea website and sent them an email regarding this issue a few months ago, and they never responded.

Sometimes extremely easy to use and other times I can’t order at all! I always get their wellness drinks with stevia. And when the app isn’t working, I can’t choose level of stevia sweetness! I’ve seen the option before so I know it exists but I’ve encountered times when it’s just not there. And when I try to add the drink without the selection to cart, it errors out and says “please make a selection for stevia”. Uhhhh I would if I could but the button isn’t there! Love tastea but so frustrating when you can’t order from the app because of this issue.