Byline sent out numerous notifications about the upgrade. As of 2/22 on line access unavailable until 2/25 with the new app. The transition for my personal account was ok with the minor annoyance of no access for 2 days which I understood and expected. Ok. But my business account has been an entirely different story and now my overall confidence in this bank’s service has plummeted altogether. Long story, but in short, I followed all directions, was patient, still needed to make numerous calls, HOURS of hold time, being told I would get a call back after finally getting through, and NO call back. I have legitimate reasons for concern about my account security but was brushed off when my concern was validated but with no apology and was treated rudely by the agent I spoke to. I was very understanding that this roll out would require some patience ... but the lack of support on the part of Byline is VERY disappointing. Byline really dropped the ball when they had every opportunity to do things right. For this reason I am looking into moving my accounts to a different bank. I’ve been a customer since 2003 but since Byline acquired North Community Bank I have experienced a series of disappointments.... but this by far is the most concerning.

The app has a very well designed UI and allows all the necessities for mobile banking. Occasionally I have to enter my password in because the Face ID prompt doesn’t come up every. I’m currently having a major problem with the app however which will most likely be resolved in an update. When I open the app, it pauses on the loading screen and tells me to update. I’ve updated it and yet it still comes up, preventing me from accessing the app. I uninstalled and reinstalled it, yet, I’m getting the same message every time.

We’ve deliberately banked with Byline exclusively since moving to Chicago to support one of the last independent banks despite the less than competitive rates and service. Since we moved to Edgewater, Byline has closed the only branch within walking distance, and the staff at the nearest branch are friendly but have no idea how their own ATM deposits work. The previous app was unsophisticated but functional. This is clearly a shared app with another bank and Byline customers are second fiddle, having to re-enroll online and before opening the new app. The app screen does warn you it won’t work otherwise. Depositing a check digitally is more cumbersome than before. Haven’t explored other capabilities but it appears that my Pop Money autopay for rent is gone, but I can spend more time logging in online and re-entering data to start another autopay service. This is a three star app but I took one star off for forcing customers to re-enroll in all services. Byline’s customer service should be their claim to fame but my experience is that’s not usually the case.

I have been using Byline Bank since I moved to Chicago in 2009. Ever since they were bought and changed from North Community to byline I have only had bad experiences. The closed the branch closest to me and at the same time they built a brand new building Southport and Belmont to house a super modern looking bank. They also bought the Aragon. I’m just not sure what they even care about. Reading other reviews it seems like they also closed branches that were further out from LakeView or downtown. They should just be called East of the River Bank. Moving on from the topic of their investments in themselves rather than the convenience for their customers. They have done a pretty poor job of informing me on how they set up overdraft protection with a savings account. I opened one after a teller recommended it to me. They failed to mention that there were still fees for moving money from savings to checking. Now I understand this could be due to Covid Complications because we talked through the drive through. But they need to be thorough in what the customer ends up paying or else it feels like they are trying to pull a fast one. And finally this app. This crummy app. It seems to work about 60 percent of the time. Which is a pretty big flaw when needing to check you account balance or initiate a transfer. It constantly, and I mean constantly, disconnects from things I have my account set up with, and locks me out saying I entered my password wrong when I have not.I want to give this app a 1 star rating but the fact that they still count my change awards them 2. If you are thinking of opening account with byline I would highly recommend against it.