SkyOne 4+

Since SkyOne “upgraded” from its previous app, security alerts & notifications of account activity don’t work until you sign into the app. Which defeats the whole point of timely alerts! The previous app worked flawlessly & real-time alerts is not new functionality. I reported this issue to SkyOne in mid-Feb 2023, and it has not yet been fixed. The slower response times & clunky interface is not a huge deal to me, but this security failure is. It forces me to sign in at least once daily to check on my accounts. If it wasn’t for a large multi-year CD I have with them, I would close my account. Terrible outsourced IT team, I’m guessing.

This app is frustrating and annoying to use, but it wasn’t always this way. There was a time when I thought my coworkers were crazy for not having a SkyOne account, now I wouldn’t recommend it to anyone.

Not sure how long it’s been since my last review, but it things haven’t gotten any better. I have nothing positive to say about this app. Even opening the details and transactions section of an account can be finicky due to an overzealous desire to register any touch—including when you’re trying to scroll—as a request for transaction details. It’s laggy and by the time you realize what’s happening you’re back out to the main page. It’s really weird that SkyOne has let this go on.

The new update changed this mobile banking app from a 5 star and one of the best in the business to a 1 star. It used to have a simple navigation page and responsive app but now the app is either unclear or slow. I press my account and don’t know if it’s not the correct process to open my account or if the app is just slow. So I do it again. And again, and only on the third time does the account open to show me anything. This is just one example but it happens with multiple features consistently throughout the app. I would move back to the old version if I could since that worked much better and was much more intuitive.