Unable to edit order with special instructions, unable to pay properly and rewards are unable to be adjusted for order.

I love getting food from Jucy Platters but the app just doesn't work both out of store and in-store. I tried placing an order to pickup and applepay doesn't work although it's an option. I then try using my credit card and the app freezes. I ended up going to the store to order. I tried to scany loyalty card on the ordering point of sale machine and that didn't work nor did the scanner at the register with an employee. The employees were kind enough to look up my info to add my loyalty card points.

(Long term customer) When the new update was pushed I lost my free platter and subsequently all my points, and now as I continue to scan for loyalty for my current orders I have not received a single “heart”. Is there a way to retroactively receive the points that were lost from the update? And how do I accrue future points. I have a slew of orders in my order history exceeding +$100 with no rewards to show for it…

Their app is typically great, but recently they pushed an update and my account was lost including all my reward points! EDIT: I can’t even order anymore, it tells me my phone number is used by another account but there’s no way to lookup the other account by phone number. Way to ruin a perfectly good app and my night, I’m forced to order food from elsewhere now.EDIT 2: just came to say the app is still broken. You absolute buffoons, you’re losing so much business.