CAPTURE™ (US)

Name: CAPTURE™ (US)
Rating: 2.3 (15 reviews)
Author: Symbility Solutions Inc.

Business

Free · Designed for iPad

15 Ratings
Ages

9+
Years
Category

Business
Developer

Symbility Solutions Inc.
Language

EN
+ 5 More
Size

88.5
MB

CAPTURE is a scoping and data collection solution that allows Property & Casualty inspectors and adjusters to easily document property loss details while on-site at the location. Using customizable inspection guidance based on your company’s best practices, CAPTURE aims to provide an accurate, consistent, and efficient experience while collecting all the required information to handle and manage claims. CAPTURE allows users to: - Synchronize captured data in real-time with our claim products (Claims Workspace® & Estimate®) - Use offline when no Internet connection is available - Add/edit questionnaire to capture data based on your company’s guidelines - Access your assignments and download them for offline use - View Loss Summary & Timeline of previous claim events - Search for assignments - Utilize photo data to capture the elevation & direction of the property - Use your phone’s built-in sensors to record the live pitch of a roof - Add annotations (text, arrow, drawing) to photos - Edit photo brightness, size & rotation

Ratings & Reviews

2.3

out of 5

15 Ratings

Not reliable like it use to be
04/10/2023

Weak inventor
A few years ago this app was ahead of its class and was much far ahead than Xactimate in terms of a technology savvy interface on the go. The last year I have seen a decline in reliability with the app crashing etc. I have the a newer iPhone and OS is up to date. I am chalking it up to growing pains keeping up with Apple updates.
Not reliable like it use to be
04/10/2023

Weak inventor

A few years ago this app was ahead of its class and was much far ahead than Xactimate in terms of a technology savvy interface on the go. The last year I have seen a decline in reliability with the app crashing etc. I have the a newer iPhone and OS is up to date. I am chalking it up to growing pains keeping up with Apple updates.
Does not work offline
03/24/2022

Muzingu
This program is fine when it works. But it does not work when you are offline as you can’t login, and if you have poor connection it gets jammed up trying to upload/download files and will not work until that is complete. Adjusters work in disaster areas, adjusters work in areas with poor or no internet availability. To have a program they use require internet access to work is ridiculous. How to make it better, create an offline mode that allows you to do your work and upload it when you are able to. Also have it connect with the estimating app and make folders for each room and tag each photo in there with that room name.
Does not work offline
03/24/2022

Muzingu

This program is fine when it works. But it does not work when you are offline as you can’t login, and if you have poor connection it gets jammed up trying to upload/download files and will not work until that is complete. Adjusters work in disaster areas, adjusters work in areas with poor or no internet availability. To have a program they use require internet access to work is ridiculous. How to make it better, create an offline mode that allows you to do your work and upload it when you are able to. Also have it connect with the estimating app and make folders for each room and tag each photo in there with that room name.
Must have app for Symbility users
03/02/2021

lolroflmywaffle
This app is a god-send as it allows you to take photos w/ your mobile device & then name the individual photo on the spot. I am just getting into the adjuster profession and thought I would give myself an advantage by doing it all on an 12.9” iPad Pro.Most things I can do fine with the iPad on Symbility Mobile Claims connect app, except it won’t let you (yet) upload more than one photo at a time. This is a massive deal when you’re uploading up to 200 photos for a claim.Symbility capture however saves the day here with the aforementioned features to make the mobile adjusting experience w/ Symbility more complete.I would give it 5 stars (and probably still should) however the app will occasionally hang/crash at times as it syncs with the cloud.Still a time and life-saving app.
Must have app for Symbility users
03/02/2021

lolroflmywaffle

This app is a god-send as it allows you to take photos w/ your mobile device & then name the individual photo on the spot. I am just getting into the adjuster profession and thought I would give myself an advantage by doing it all on an 12.9” iPad Pro.Most things I can do fine with the iPad on Symbility Mobile Claims connect app, except it won’t let you (yet) upload more than one photo at a time. This is a massive deal when you’re uploading up to 200 photos for a claim.Symbility capture however saves the day here with the aforementioned features to make the mobile adjusting experience w/ Symbility more complete.I would give it 5 stars (and probably still should) however the app will occasionally hang/crash at times as it syncs with the cloud.Still a time and life-saving app.
Unreliable. Full bugs, defects, clunky UI
03/13/2024

Insurance Says
This app misses on so many levels. Staff struggle to use as the UI is clunky. The phone camera features are not usable directly (.5, pano) and are limited to app-integrated 1/2/3 zoom settings. Oh, and they say you need good internet to make it work well. Which makes no sense for insurance teams that work in remote areas where cell service is the primary and often only option. Crashes constantly. ‘Oops’ messages which erase all of the labels for photos, never to be recovered. Their support team has only ever offered, as a solution, ‘remove the app and reinstall’.
Unreliable. Full bugs, defects, clunky UI
03/13/2024

Insurance Says

This app misses on so many levels. Staff struggle to use as the UI is clunky. The phone camera features are not usable directly (.5, pano) and are limited to app-integrated 1/2/3 zoom settings. Oh, and they say you need good internet to make it work well. Which makes no sense for insurance teams that work in remote areas where cell service is the primary and often only option. Crashes constantly. ‘Oops’ messages which erase all of the labels for photos, never to be recovered. Their support team has only ever offered, as a solution, ‘remove the app and reinstall’.

Support for Claims Workspace 8.4 Bug fixes

Version 8.4.89

12/16/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Search History
- Browsing History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content
- Other Data