HelpCare - TeleHealth Services

Name: HelpCare - TeleHealth Services
Rating: 4 (130 reviews)
Author: New Benefits

Telemedicine & Mental Health

Only for iPhone

Free

130 Ratings
Ages

16+
Years
Category

Health & Fitness
Developer

New Benefits
Language

EN
+ 1 More
Size

86
MB

iPhone

HelpCare+ Unlimited provides you and your family Unlimited Access to speak with doctors and mental health counselors from the convenience and comfort of your home. Get help within minutes. There are no copays or per call charges. Everything is included in one small monthly fee no matter how much you use it. If that was not enough, we also provide you Unlimited Access to message with board-certified physicians, specialists, psychologists, pharmacists, dentists, dietitians, and fitness trainers. You'd think that was enough but we also include huge discounts of up to 85% off on prescriptions, MRI and CT scans, lab tests, diabetic supplies and other medical equipment. TELEMEDICINE: Feel better now! 24/7 access to a doctor is only a call or click away - anytime, anywhere with no per visit fee. Talk to a doctor within minutes by phone or online video to get a diagnosis, treatment options and prescription, if medically necessary. Save time and money by avoiding crowded waiting rooms in the doctor's office, urgent care clinic or ER. TELECOUNSELING: Need to talk it out? Let experienced licensed counselors help solve personal problems 24/7. Discuss everything from depression, anxiety and stress, to struggles with family, work and substance abuse. MESSAGE A SPECIALIST: Ability to ask any medical question to our expert team of board-certified physicians, psychologists, pharmacists, dentists, dietitians, and fitness trainers. Get advice and recommendations from trusted professionals, when you need it most. PRESCRIPTION DISCOUNT PLAN: Don't let medication costs break the bank! Save up to 85% on medications at your local pharmacy or mailed directly to your home. Plus upto 80% discounts on lab tests, MRI & CT Scan, medical equipement and Diabetic supplies.

Ratings & Reviews

4.0

out of 5

130 Ratings

Reviews scared me, but great!!
Feb 18

Curten
Easy to use, quick, I got my call within 3 minutes of submitting a request and got my prescription almost immediately sent over. Will use again.
Reviews scared me, but great!!
Feb 18

Curten

Easy to use, quick, I got my call within 3 minutes of submitting a request and got my prescription almost immediately sent over. Will use again.
Bad customer service
Mar 11

NMCooper
Would not recommend. I tried to cancel after the initial trial and could not get anyone to help me without my Member ID number or Medi-Cal number. I couldn’t log in to cancel the service and they wouldn’t do it over the phone. I couldn’t reset my password to login, I tried multiple times but I would never receive an email to reset it. It took me 3 months until I was able to just dig through everything and find my member ID. I no longer had medi-cal and had thrown away my cards as I had insurance through my company. I tried reaching out to customer service but they refused to credit me back 3 months of charges ($90) even though I tried canceling multiple times and literally no one could help me.
Bad customer service
Mar 11

NMCooper

Would not recommend. I tried to cancel after the initial trial and could not get anyone to help me without my Member ID number or Medi-Cal number. I couldn’t log in to cancel the service and they wouldn’t do it over the phone. I couldn’t reset my password to login, I tried multiple times but I would never receive an email to reset it. It took me 3 months until I was able to just dig through everything and find my member ID. I no longer had medi-cal and had thrown away my cards as I had insurance through my company. I tried reaching out to customer service but they refused to credit me back 3 months of charges ($90) even though I tried canceling multiple times and literally no one could help me.
Worst app experience I’ve ever had!
08/24/2023

Yo Panda!
I never leave reviews for anything but this was so heinously bad that I had to express my frustration somehow. The app is so unintuitive it took navigating error messages, reaching out to the company via multiple means and speaking with several consultants to finally arrange a consult over the course of three hours. When I finally received my consult the doctor wouldn’t even prescribe me an albuterol inhaler for my asthma despite having had a decade long history of using the medicine. So much fail! When I contacted support to request the cancellation of my service I was then directed to another labyrinth to navigate. Save yourself the time and headache and just go to an urgent care or try another Telehealth app!
Worst app experience I’ve ever had!
08/24/2023

Yo Panda!

I never leave reviews for anything but this was so heinously bad that I had to express my frustration somehow. The app is so unintuitive it took navigating error messages, reaching out to the company via multiple means and speaking with several consultants to finally arrange a consult over the course of three hours. When I finally received my consult the doctor wouldn’t even prescribe me an albuterol inhaler for my asthma despite having had a decade long history of using the medicine. So much fail! When I contacted support to request the cancellation of my service I was then directed to another labyrinth to navigate. Save yourself the time and headache and just go to an urgent care or try another Telehealth app!
App Not Working
05/31/2023

ItsssDD
The app has a lot of room for improvement. I’ve had it for less than 24 hours and I already am getting a “failed to login” error. Not like I have the wrong password, but the app is actually having an issue and can’t log in right now. Frustrating because you can’t access all your linked benefits and messages from specialists/etc without being logged in. Also should be known that your care doesn’t actually take place within this app. The app just gives you the link to your telehealth from a different website. It essentially contracts out your care.
App Not Working
05/31/2023

ItsssDD

The app has a lot of room for improvement. I’ve had it for less than 24 hours and I already am getting a “failed to login” error. Not like I have the wrong password, but the app is actually having an issue and can’t log in right now. Frustrating because you can’t access all your linked benefits and messages from specialists/etc without being logged in. Also should be known that your care doesn’t actually take place within this app. The app just gives you the link to your telehealth from a different website. It essentially contracts out your care.

This version supports multi-account functionality

Version 1.22

Nov 11

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics