Secure Conversations

Name: Secure Conversations
Rating: 4.6 (258 reviews)
Author: PointClickCare

Medical

Free

258 Ratings
Ages

13+
Years
Category

Medical
Developer

PointClickCare
Language

EN
English
Size

73.4
MB

The HIPAA-compliant PointClickCare Secure Conversations application seamlessly integrates with the PointClickCare SaaS-based senior care platform. It provides clinicians with anytime access and communication with other care teams as it relates to patient care or general questions for overall improved decision making within Senior Living Environments. Using your iPhone or iPad, you can securely and conveniently message physicians, nurses, and staff members. Key benefits include: * enhanced communication and collaboration between care team members. * faster response times between healthcare providers through resident-specific or general conversations. * participation in HIPAA-compliant resident-specific and general conversations. * access to company directory to search contacts. To learn more about PointClickCare, please visit: http://www.pointclickcare.com/

Ratings & Reviews

4.6

out of 5

258 Ratings

Getting better
Jan 4

doctoronfire
Still have concerns about messages open and another residents chart. I liked the separate message center on dashboard.

Developer Response
We hear your frustrations and thank you for the feedback. We've since made updates to the app that solve many of the issues you listed. You can now securely copy and paste information and filter for messages that are read/unread. We may not have a view into your rounding list but may have tools that can help you - we have a location filter to help you scope conversations to the facility you will round and have added patient search to find messages about specific patients.
Getting better
Jan 4

doctoronfire

Still have concerns about messages open and another residents chart. I liked the separate message center on dashboard.
Developer Response 10/03/2024
We hear your frustrations and thank you for the feedback. We've since made updates to the app that solve many of the issues you listed. You can now securely copy and paste information and filter for messages that are read/unread. We may not have a view into your rounding list but may have tools that can help you - we have a location filter to help you scope conversations to the facility you will round and have added patient search to find messages about specific patients.
Ridiculous
09/28/2022

KCMan33
A long way off from being user friendly. Question if the developers even tested or use the app regularly. For the developers to fix: 1- Login. Way too log of a process on my already secure device. I have to enter my 14 character password each time; pw used to be 8 characters or a 4 digit PIN. Better yet, like tiger text, omit the unnecessary login altogether (should have permanent long in if not “logged off, closed app, or similar). 2- Need notifications NOW. I used badges to notify of new messages. There is no way to know of new message on iPhone. Now I have to login each time, over bearing login process as a above, to “check” IF new messages. Nurses end up personally texting me to notify of new “secure” conversation. Have set my time management to only checking conversations am and pm, to avoid timely, unnecessary, ridiculous process. 3- No stored password ability on app to quickly sign on. Issue above. 4- No “return” button on text pad to sort out paragraphs or bullet orders. 5- Has emoji left corner button, but really can’t send emojis. Positives 1- slightly better than nothing. 2- voice record button works.Update: login was better after checking sign on button in settings. Other changes as above needed, mostly notifications.

Developer Response
We’re sorry to hear about your experience. Stability is a top priority, and we're made many updates to reduce app crashes and errors. 1) Login process has been extended from 8 hours to 1 week so you don't have to do it as frequently and we are making other improvements to it. 2) Notifications will continue to work when logged out. You should see them as push notifications the way texts come in. 3) Face ID can be used to automatically enter your password now. 4) this is coming shortly. We've also added copy/paste, autocorrect, and voice to text. 5) Emojis are filtered out because they cannot be documented in progress notes. Please ensure your app is updated to get the best experience as we have many more features and improvements coming.
Ridiculous
09/28/2022

KCMan33

A long way off from being user friendly. Question if the developers even tested or use the app regularly. For the developers to fix: 1- Login. Way too log of a process on my already secure device. I have to enter my 14 character password each time; pw used to be 8 characters or a 4 digit PIN. Better yet, like tiger text, omit the unnecessary login altogether (should have permanent long in if not “logged off, closed app, or similar). 2- Need notifications NOW. I used badges to notify of new messages. There is no way to know of new message on iPhone. Now I have to login each time, over bearing login process as a above, to “check” IF new messages. Nurses end up personally texting me to notify of new “secure” conversation. Have set my time management to only checking conversations am and pm, to avoid timely, unnecessary, ridiculous process. 3- No stored password ability on app to quickly sign on. Issue above. 4- No “return” button on text pad to sort out paragraphs or bullet orders. 5- Has emoji left corner button, but really can’t send emojis. Positives 1- slightly better than nothing. 2- voice record button works.Update: login was better after checking sign on button in settings. Other changes as above needed, mostly notifications.
Developer Response 10/03/2024
We’re sorry to hear about your experience. Stability is a top priority, and we're made many updates to reduce app crashes and errors. 1) Login process has been extended from 8 hours to 1 week so you don't have to do it as frequently and we are making other improvements to it. 2) Notifications will continue to work when logged out. You should see them as push notifications the way texts come in. 3) Face ID can be used to automatically enter your password now. 4) this is coming shortly. We've also added copy/paste, autocorrect, and voice to text. 5) Emojis are filtered out because they cannot be documented in progress notes. Please ensure your app is updated to get the best experience as we have many more features and improvements coming.
NOT an upgrade in any way
10/03/2022

A Crappy app
This was supposed to be an upgrade for instant, secure messaging for PointClickCare but it really stinks!! There is no way to search, I am able to see messages from all kinds of other facilities, and unless I am specifically added to a thread, there is no way to see conversations only for my specific facility/patients. It doesn’t work with my work iPad device—I have to use a separate app to see the messages. This is absolutely terrible! Bring back the old Tiger Text capability!!

Developer Response
We hear your frustrations. We've since made updates to the app that solve many of the issues you listed. You can now filter for messages that are read/unread. We also have a location filter to help you scope conversations to the facility you will round and have added patient search to find messages about specific patients.
NOT an upgrade in any way
10/03/2022

A Crappy app

This was supposed to be an upgrade for instant, secure messaging for PointClickCare but it really stinks!! There is no way to search, I am able to see messages from all kinds of other facilities, and unless I am specifically added to a thread, there is no way to see conversations only for my specific facility/patients. It doesn’t work with my work iPad device—I have to use a separate app to see the messages. This is absolutely terrible! Bring back the old Tiger Text capability!!
Developer Response 10/03/2024
We hear your frustrations. We've since made updates to the app that solve many of the issues you listed. You can now filter for messages that are read/unread. We also have a location filter to help you scope conversations to the facility you will round and have added patient search to find messages about specific patients.
Horrible downgrade
09/29/2022

ArdentGem82
This is the second time I’m having to uninstall and reinstall this program due to glitching when opening the program. The older way was way more efficient and didn’t interrupt workflow. Now, I have to open another app while I’m trying to do med reconciliations or ordering/changing medications if I see that I have new notifications that need addressed instead of staying on the same screen. Keeping the messaging program within PCC was better overall.

Developer Response
We’re sorry to hear about your experience. Stability is a top priority, and we're made many updates to reduce app crashes and errors. Please ensure your app is updated to get the best experience.
Horrible downgrade
09/29/2022

ArdentGem82

This is the second time I’m having to uninstall and reinstall this program due to glitching when opening the program. The older way was way more efficient and didn’t interrupt workflow. Now, I have to open another app while I’m trying to do med reconciliations or ordering/changing medications if I see that I have new notifications that need addressed instead of staying on the same screen. Keeping the messaging program within PCC was better overall.
Developer Response 10/03/2024
We’re sorry to hear about your experience. Stability is a top priority, and we're made many updates to reduce app crashes and errors. Please ensure your app is updated to get the best experience.

We're updating our platform's look and feel to better support our mission of helping providers deliver exceptional care, reflecting our ongoing commitment to enhancing your experience.