I hate leaving bad reviews so just know that I only leave them if I feel it’s absolutely necessary. This company is a complete joke. The sales rep I spoke with first sold me services that I did not need and couldn’t even use, but I didn’t know that up front and he knew nothing about taxes. The turnover is constant and, when someone leaves the company who was assigned to you, there’s nobody that steps in to make sure you’re taken care of. You’ll send countless messages all for them to go ignored. My taxes weren’t filed by the deadline despite me doing everything that was required of me with plenty of time. I’ve put in multiple tickets for issues and don’t receive a call back. When I finally get through to someone, I’ve been told 3 times now that I’d be receiving a call back from a manager and never got one. There have been multiple accountants I’ve spoken to that couldn’t answer basic questions about taxes. I have asked for a partial refund because of how disappointing my service has been and all they’ll do is issue me a 10% discount on renewing my service for next year rather than making it right for how horrible the service has been. Please don’t make the same mistake as me. This company is awful and is not deserving of your money.

My business partners and I set up our first appointment with the team. They had a trained sales professional lead a devised presentation that sounded great on the phone, however they pressured us with sales techniques to push out a 3k payment to ensure their services. After a couple days we were scheduled with a “tax consultant” who was 30 minutes late and had no information about our company on file. After 5 minutes of conversation he pressured us to release our personal information I.e. SSN and other tax information. On top of it all he did seem to be outsourced labor with “no knowledge of how the tax system works”. CROOKS that will steal your money and provide no service.

I opened my own business and I decided to use 1800 accountants to help me file and use them for book keeping through the year. They not only just don’t answer you for over a week at a time. They will schedule a call with you, just to be on the phone for less than 5 mins saying we can’t do them now we need to do them next week (this was Feb 5th so why? She couldn’t tell me) and then our next letting just completely no show you and not call. And since no one from the team or the administration will answer me back. I was charged 3k for literally f8cking nothing. DO NOT WASTE YOUR MONEY

This is 1000% a scam. We were told we would have a local expert on a complex tax issue. Which was false it was outsourced to people out of the country I’m assuming that knew nothing about our issue. We were told we had 30 days from the salesman to be satisfied or we could get our money back. That was a lie when we cancelled they held 10% said it was in the contract. Do not I repeat do not do business with this company. I would give it 5 negative stars if i could.