Just downloaded the new app and went through the registration and log in process. To say I’m underwhelmed is an understatement. I sincerely hope this app is in the initial stages of development… and will soon add a more user friendly dashboard (being given the option to rename accounts would be great- I have 8 open accounts with this Credit Union and the way my dashboard looks know I’m trying to figure out which is which. Also your Organize accounts feature is not working, the option to hide accounts from your dashboard to streamline your dashboard when you first log in is not an option anymore… and this is where I logged out bc I was so annoyed. Please get your developers working on making this app - it would be greatly appreciated.

*** PULL YOUR MONEY OUT OF Georgia United credit union NOW*** It’s been really stressful having money in your accounts but you can’t access it. Find a credit union that actually cares and has their stuff together. It’s just going to get worse from here on out. I’ve not been able to move or transfer money or check balances on my app for days. Please for the love of god find another credit union for a better experience. My experience with Georgia United Credit Union is progressively getting worse and worse. You might see all these brand new machines inside the branches… that’s because the customer service is getting worse. You can’t just run in the bank and get out. They’ve replaced hospitality with machines and it has tripled the wait time inside the branches. You can’t even talk to a teller in drive through because they’ve replaced everything with machines. The branch in Dalton is not a welcoming experience anymore. I use to love walking into Georgia United Credit Union now i dread it. I left regions and Wells Fargo for Georgia United… now it’s time to pull your money out of Georgia United credit union and find some one that actually cares. It’s just going to get worse

I’ve been a GUCU member for years. I’ve always had a good experience with customer service and loved the way the bill pay system was set up. But recently we had an unauthorized payment go through on our bank card. We attempted to dispute the charge with GUCU, so the card was automatically cut off from use. That was fine but GUCU wanted us to visit a branch to have a new card sent. We moved out of Georgia over 10 years ago and have never needed to visit a branch in that time. We never before had an issue with doing things either online or over the phone and this should have been no big deal either. Just send us a new card, you’ve done it before. And now with this new app and system upgrade, the bill payment system is nowhere near as user friendly as before. I don’t mind things changing for advancement, but change needs to be to better a product, not make me take extra steps to get things done. I’m very dissatisfied in GUCU recently. Before these past two months I had nothing but rave reviews.

I have loved using this app for years. It is very user friendly, and saves a lot of time when it comes to mobile check deposits. Lately I have not been able to deposit my checks through the app due to the camera not working, I have double checked my settings on my iPhone, updated the app, and made sure that I gave permission for the camera to be used in the GUCU app. But nothing has worked. Hopefully this is something that can be looked into. But I still love everything else.