These cookies absolutely blow the other cookie places cookies out of the water! They’re significantly better. I don’t want to embellish it too much, or too little, but they’re SO good! My mouth is watering thinking about them as I’m typing this 😅

I got a promotion in my email today from CHIP telling me I could download the app and get a discount on my order so I did. I placed a delivery order for this afternoon. I got a text from a DoorDash worker about 45 minutes after my selected delivery time asking where I wanted to meet (Preferably my house… the address I entered? Also I didn’t order through DoorDash). I asked if the box could just be dropped at my door. They said no, that I would have to sign for it. I’ve literally never experienced that before unless it’s expensive electronics. And there was no indication of that requirement before I made the order or I wouldn’t have. So the driver returned my order to the store. When I called about a refund, I was on the line with one employee and then randomly switched to another after a few minutes with no context. I was given a refund but as far as the app goes I won’t be using it again :) I’m bummed about it. Anyway, that’s why I’m giving one star!

Unfortunately, I live only a mile away from Chip and yet, the “new and improved” app now tells me my address is not in the delivery area (it used to work just fine). But when I call Chip to order for delivery, they can pull up my address no problem? I’ve written them and complained several times and this still has not been fixed on the app. Whichever address search engine the app is using is garbage. It’s frustrating because it means I can’t use/earn my loyalty points by using the app.

I downloaded the app and created an account two days ago. I have been able to log in to my account through my web browser, but not via the app (it tells me I have the wrong credentials). I was unable to earn any points during my visit to a local store. I was advised by employees to reach out to support to have the points credited to my account, but nowhere on the website or the app is any contact information to be found. 🤷🏼‍♂️