Kneaders App 4+

I like Kneaders, but the app is glitchy and frustrating.

Please work on your app. It will not go horizontal on my iPad, says there’s a problem with my credit card when I know there isn’t, but when I try to put it in again, it won’t let me because it’s already in there, when I tried to order the special sourdough bread, it opens a new window and says I need to register and doesn’t put it with my other order, the same bread is not listed in the available breads under the bread section, there is no search feature, when I signed in it said that I got a five dollar reward which was nowhere to be found, even when looking at my history where other five dollar rewards are present, when trying to scan my credit card to put it in, it never recognized anything so I had to enter it manually. I could go on.

Developer Response ,

Your request (#183519) has been received and is being reviewed by our support staff. We aim to respond to all requests within 1 business day. We appreciate your patience.

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Fails to send order in and forces saving CC info

When placing an order via the app, you have two options: save your cc number with rewards, or save it without rewards. I never save my cc info anywhere, and had already declined to save it in the app and allow Visa to share my transaction activity with Kneaders. It was even more frustrating that I didn’t have the option to decline saving my cc number when placing a pickup order.
There are better ways to track customer rewards or allow people to place online orders than forcing people into divulging private and sensitive information.
The finish the experience, when I went to pick up my order at the selected time, neither my order, nor my friend’s order (placed by her separately on her device) had been received by the Kneaders location. We had the receipts via email and were able to provide proof of the transaction and show that the order was placed at the correct location, but it defeats the purpose of placing an order to pick up when the store doesn’t even get it.
Yes, you can choose to scan your receipts to get the rewards, but the process is even more involved than scanning a check for deposit for my bank. Then you have to wait a day or two for approval of your entry. It also doesn’t change the fact that in order to place an online order I was still forced to save my credit card info.

Developer Response ,

Thanks so much for providing your feedback. To clarify, you must save your card as a payment method in the checkout screen, however, you can always delete the card by going to the 'Registered Cards' tab, click 'Edit, then click 'Delete' next to the card to remove it. When you get a chance, would you mind reaching out to us at kneaders@thanx.com so we can investigate what went wrong with your pickup order? Thanks again and have a great day!

Surly employees and manager

I love Kneaders! I’m a regular. I stopped back at this particular location bc I saw some jewelry previously that I wanted to buy.
I was able to find the jewelry, and also was happy to see some holiday items also for sale. As I was checking out, the attendant was not friendly AT ALL even though there was no line behind me and the restaurant was quiet. She was quite rude when I was trying to use my app and when I asked about additional discounts for damaged items. Then when I asked about the pricing for the ornaments she also curtly had her manager come over. I expressed my confusion and disappointment in how the holiday items were marked (they were labeled with the 50% already taken off instead of showing the original price AND the sign didn’t mention the 50% was already taken off), he didn’t apologize or admit that that could be confusing. In fact he didn’t say anything. He just walked away! I took my things and thanked them even though they didn’t have the decency to say anything to me. Such rudeness is appalling to me! I will never return to this location.