Kneaders App 4+

Online rewards are a joke!

You can earn rewards but cannot redeem them in the store. You can only use rewards on online orders! It took me 20 minutes to figure out the system to order online and use a reward. You cannot use the “ASAP” to choose a time to pickup. Does Kneaders not want patrons to actually eat inside the stores anymore??? Other restaurants have much easier rewards systems to navigate and actually like it when you come to the restaurant to eat! The workers at the stores do not even know how to work it!!

Developer Response ,

Thank you for reaching out and providing the feedback! I sincerely apologize for any inconvenience or frustration you have experienced. We would love to help you resolve this issue. Can you please reach out to us directly at kneaders@thanx.com?

Fails to send order in and forces saving CC info

When placing an order via the app, you have two options: save your cc number with rewards, or save it without rewards. I never save my cc info anywhere, and had already declined to save it in the app and allow Visa to share my transaction activity with Kneaders. It was even more frustrating that I didn’t have the option to decline saving my cc number when placing a pickup order.
There are better ways to track customer rewards or allow people to place online orders than forcing people into divulging private and sensitive information.
The finish the experience, when I went to pick up my order at the selected time, neither my order, nor my friend’s order (placed by her separately on her device) had been received by the Kneaders location. We had the receipts via email and were able to provide proof of the transaction and show that the order was placed at the correct location, but it defeats the purpose of placing an order to pick up when the store doesn’t even get it.
Yes, you can choose to scan your receipts to get the rewards, but the process is even more involved than scanning a check for deposit for my bank. Then you have to wait a day or two for approval of your entry. It also doesn’t change the fact that in order to place an online order I was still forced to save my credit card info.

Developer Response ,

Thanks so much for providing your feedback. To clarify, you must save your card as a payment method in the checkout screen, however, you can always delete the card by going to the 'Registered Cards' tab, click 'Edit, then click 'Delete' next to the card to remove it. When you get a chance, would you mind reaching out to us at kneaders@thanx.com so we can investigate what went wrong with your pickup order? Thanks again and have a great day!

Two steps back

This new version typifies how things just get worse as they progress. This new version is clunky and slow. The previous version certainly had its issues, but it was responsive, clean, and straightforward. The new version looks like it was designed in 2012, and every time you change screens the stupid kneaders loading thing pops up and stays for 5-10 seconds. Did you tap into the wrong category, easy to do because all the icons are pictures of rolling pins? Well, there goes 20-30 seconds of your life watching the “K” fold and unfold.
When customizing your dish, the “standard” ingredients are mixed in with the optional additional ones? And they also show an upgrade price? It is super not obvious how to remove an ingredient.
But, my favorite was the 5 step checkout process… if you could add a few more screens to that, that would be great. Maybe put one field on each screen!
Where did your rewards go? Remember how you could just apply them at checkout? No more!
Finally, why is it bugging me to allow it to have full time access to location services?!?