Mister Car Wash

Name: Mister Car Wash
Rating: 4.8 (3670 reviews)
Author: Mister Carwash

Purchase. Shine. Repeat.

Free · Designed for iPad

3.7K Ratings
Ages

4+
Years
Category

Shopping
Developer

Mister Carwash
Language

EN
English
Size

78.3
MB

Experience your favorite membership in a different way. The Mister Car Wash app offers a quick and convenient way to join the Unlimited Wash Club, buy a wash, and manage your membership on the go. With the Mister Car Wash app, you can: • Join our Unlimited Wash Club or link a membership you purchased at a Mister location • Manage your memberships • Update payment information • View or print transaction and wash history • Buy a single wash • Find a Mister near you and save your favorites • Subscribe and stay in the loop with exclusive news and offerings

Ratings & Reviews

4.8

out of 5

3.7K Ratings

Very Helpful Staff
12/11/2024

msfe1313
I was a member before “Mister Car Wash” took over and decided to keep my membership and give them a try and I am glad I did. There was an incident where my card was charged twice and I went inside to speak to someone about it and Brittney assisted me and was very helpful, kind and professional. She assured me my problem would be resolved and it was. The money was refunded back to my card in a very timely manner. David and Chase have also assisted me with any questions I may have and are always professional and polite. Thank you Brittney, David, and Chase for being so helpful and for your professionalism. I truly appreciate it. Your customer service skills are on point.

Developer Response
Hello msfe1313 - Thank you so much for your review and for letting us know about your amazing experience. We always strive to provide the best customer experience possible. If ever have any other feedback regarding our service or any of our locations, please do not hesitate to email our Customer Care team at Help@Mistercarwash.com. Thank you again - The Mister Team
Very Helpful Staff
12/11/2024

msfe1313

I was a member before “Mister Car Wash” took over and decided to keep my membership and give them a try and I am glad I did. There was an incident where my card was charged twice and I went inside to speak to someone about it and Brittney assisted me and was very helpful, kind and professional. She assured me my problem would be resolved and it was. The money was refunded back to my card in a very timely manner. David and Chase have also assisted me with any questions I may have and are always professional and polite. Thank you Brittney, David, and Chase for being so helpful and for your professionalism. I truly appreciate it. Your customer service skills are on point.
Developer Response 12/13/2024
Hello msfe1313 - Thank you so much for your review and for letting us know about your amazing experience. We always strive to provide the best customer experience possible. If ever have any other feedback regarding our service or any of our locations, please do not hesitate to email our Customer Care team at Help@Mistercarwash.com. Thank you again - The Mister Team
This company is awful (Abilene, TX)
08/22/2024

bnew333
Only giving 1 star because 0 isn’t an option. I would like to let everyone know just how awful this company is to its employees and customers. Firstly the management will fire employees for actions due to mental disorders from trauma as a young child. They will write employees up for the simplest of things such as “not smiling” and ultimately fire them for the same reasons, 1 week AFTER receiving a “most improved employee” award. Secondly they will willingly ban paying customers for “making an employee feel uncomfortable” by slipping a singular curse word into a sentence. The word was not used derogatively about anyone and anything in particular. And now, as the passenger in the vehicle when the curse word was used, who never said a word while in the car I have also been banned. When asked why I was banned the next day when going to get my car washed they could not give me a straight answer other than the fact that I am associated with the person who cursed. I understand that I may very well be banned now because I couldn’t control my mouth because I was upset, but at least this instance was due to my own actions. I have stayed silent on this matter for 6mo and this was the last straw when someone of the management could have simply confronted us to ask our side of the story and give us a warning on the offense, but no, straight to banning. This company and it’s management are hypocritical and condescending.

Developer Response
Hello bnew333 - We're sorry to hear about your experience. For further assistance on this, please contact our Customer Care Team at help@mistercarwash.com. -The Mister Team
This company is awful (Abilene, TX)
08/22/2024

bnew333

Only giving 1 star because 0 isn’t an option. I would like to let everyone know just how awful this company is to its employees and customers. Firstly the management will fire employees for actions due to mental disorders from trauma as a young child. They will write employees up for the simplest of things such as “not smiling” and ultimately fire them for the same reasons, 1 week AFTER receiving a “most improved employee” award. Secondly they will willingly ban paying customers for “making an employee feel uncomfortable” by slipping a singular curse word into a sentence. The word was not used derogatively about anyone and anything in particular. And now, as the passenger in the vehicle when the curse word was used, who never said a word while in the car I have also been banned. When asked why I was banned the next day when going to get my car washed they could not give me a straight answer other than the fact that I am associated with the person who cursed. I understand that I may very well be banned now because I couldn’t control my mouth because I was upset, but at least this instance was due to my own actions. I have stayed silent on this matter for 6mo and this was the last straw when someone of the management could have simply confronted us to ask our side of the story and give us a warning on the offense, but no, straight to banning. This company and it’s management are hypocritical and condescending.
Developer Response 08/26/2024
Hello bnew333 - We're sorry to hear about your experience. For further assistance on this, please contact our Customer Care Team at help@mistercarwash.com. -The Mister Team
Horrible website for member services
09/20/2024

Shoguns80
Pointless website. Constantly having problems with it every time I have to reassign a new credit card (average once a year). I have 2 vehicles tied to the same card. Any info changes made on the website don’t seem to carry over to the wash location computers, so the staff has to redo it every time. If I reassign a card to one membership it cancels the other membership and only allows you to do 1 change per month! Since one vehicle membership is cancelled I have to get a new tag for it at the wash which in turn has to be added to my account on the website (by me) to tie the new tag number to the online account. Aside from the awful IT issues no major issues with the wash itself. My suggestion would be to not use their website at all for any services, do it all in person.

Developer Response
Hello Shoguns80 - We're sorry to hear about the issues you have come across on the website. If a credit card is removed prior to adding a new credit and attaching it to your membership, it will automatically cancel the membership it was attached to. We advise adding the new credit card information first before deleting the old information. If a membership is cancelled, you will just need to reactivate the same windshield sticker once the billing cycle for that membership has ended. If you have further questions, please don't hesitate to contact our customer care team at help@mistercarwash.com. Thank you! -The Mister Team
Horrible website for member services
09/20/2024

Shoguns80

Pointless website. Constantly having problems with it every time I have to reassign a new credit card (average once a year). I have 2 vehicles tied to the same card. Any info changes made on the website don’t seem to carry over to the wash location computers, so the staff has to redo it every time. If I reassign a card to one membership it cancels the other membership and only allows you to do 1 change per month! Since one vehicle membership is cancelled I have to get a new tag for it at the wash which in turn has to be added to my account on the website (by me) to tie the new tag number to the online account. Aside from the awful IT issues no major issues with the wash itself. My suggestion would be to not use their website at all for any services, do it all in person.
Developer Response 09/24/2024
Hello Shoguns80 - We're sorry to hear about the issues you have come across on the website. If a credit card is removed prior to adding a new credit and attaching it to your membership, it will automatically cancel the membership it was attached to. We advise adding the new credit card information first before deleting the old information. If a membership is cancelled, you will just need to reactivate the same windshield sticker once the billing cycle for that membership has ended. If you have further questions, please don't hesitate to contact our customer care team at help@mistercarwash.com. Thank you! -The Mister Team
Totally impressed
02/07/2025

Meemshigg
Besides always having friendly employees, the cleaning performance is top notch! If that wasn’t enough, the waiting area is like walking into a spa, including the rest room. There is classical music playing, the place is spotless, plants sprinkled around and tasteful photographic art in the walls. Of course, the price is very reasonable. I’m thankful to be a member for 2 months now.

Developer Response
Hello Meemshigg - Thank you for leaving a review! We're happy to hear you've enjoyed the service with Mister Car Wash. If you would ever like to provide any additional feedback relating to any of our locations and/or service, please don't hesitate to contact our Customer Care team at Help@Mistercarwash.com. Thank you!
Totally impressed
02/07/2025

Meemshigg

Besides always having friendly employees, the cleaning performance is top notch! If that wasn’t enough, the waiting area is like walking into a spa, including the rest room. There is classical music playing, the place is spotless, plants sprinkled around and tasteful photographic art in the walls. Of course, the price is very reasonable. I’m thankful to be a member for 2 months now.
Developer Response 02/10/2025
Hello Meemshigg - Thank you for leaving a review! We're happy to hear you've enjoyed the service with Mister Car Wash. If you would ever like to provide any additional feedback relating to any of our locations and/or service, please don't hesitate to contact our Customer Care team at Help@Mistercarwash.com. Thank you!

We update our Mister Car Wash app regularly to improve your app experience. Turn on auto updates to ensure you have the latest version. This update includes: • Bug Fixes & Improvements General performance enhancements and minor bug fixes for a more reliable app experience.

Version 2.50

Feb 20

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Usage Data