I didn’t think the day would come. I rarely even write reviews, and I have NEVER updated a review. But this app deserves it. Synovus has done a massive overhaul to this app. I love it! They make the process of using synovus for credit cards, checking accounts, rewards, depositing checks, and making transfers completely streamlined and seamless. I hope Synovus give the developers a pizza party and a 1/2 day off for the work they have put into this app. I’ve been using the app since it came out and I can tell you, GREAT JOB! And the work they are continuing to put into the updates??! Seriously team, great job!

All and all a very useful app, but I can rarely ever get the fingerprint log in to work so I have to type in my password more often than not. It is also not as user friendly as it could be. There are too many steps for submitting and completing a transfer (you are not finished when you think you are) and choosing the accounts to transfer between is clunky. The scrolling choice sometimes changes and you think you have chosen the correct accounts to transfer between initially, but then you realize too late they weren’t. You have to spend too much time verifying that everything is correct before proceeding. I use the app quite often so I have everything memorized now but I have been caught with my pants down so to speak when I think I have transferred money to my debit card account just before running a transaction and then find out I didn’t when the card is declined. Embarrassing at times.

I’ve been with this bank for almost two decades and they used to be wonderful. In the last year I have experienced more issues and blantant disrespect to the point that I absolutely do not trust them anymore. They have bad faith business practices, don’t take accountability for their mistakes, and don’t follow their own policies. Back in August I had to order a new bank card due to fraud. I paid the fee to have it overnighted because in this day and age not having a debit card is a safety concern. Two weeks later I had not received it. Customer service said that it wasn’t their fault and refused to refund or send me another until I escalated the complaint. Even then they did not do their due diligence and I had to go through other means to obtain my card. It took close to three weeks. On top of that, I got charged multiple overdrafts for an erroneous charge and they refused to refund even though THEIR POLICY stated they would. They can’t be trusted with your money or its safety.

Even though the option for Background app refresh is enabled, the app never refreshes until you launch it and wait a little. It’s so frustrating not to have real time data upon opening or be able to have real time balance/threshold alerts. I know this is a functionality that is available as my other bank (a small bank compared to Synovus) has this functionality. If I make a purchase that puts my account below threshold limits I have set, I immediately get a notification from my other banking app with my current balance as well as have current balance info upon opening the app. This functionality isn’t available on the synovus mobile app. I have to make sure to open the app numerous times a day to know real time what activity/balance is for my synovus accounts.