Golden 1 Mobile

Name: Golden 1 Mobile
Rating: 4.8 (86970 reviews)
Author: Golden 1 Credit Union

Finance

Free · Designed for iPad

87K Ratings
Ages

4+
Years
Category

Finance
Developer

Golden 1 Credit Union
Language

EN
English
Size

101.9
MB

The Golden 1 Mobile app makes it easy to move money quickly, manage your accounts, and gain insights into your financial life—securely, anytime. • Fast money movement: Send and receive funds with Zelle®, transfer between Golden 1 accounts, pay bills, and move money to and from external accounts. • Total account view: See your Golden 1 accounts, loans, cards, and certificates all in one place (excludes business banking accounts). • Connect accounts: Link accounts from other financial institutions for a more complete view of your finances. • Budgeting tools: Track spending, set budgets, and stay informed with helpful insights and customizable Alerts. • Credit score: Monitor your credit with SavvyMoney®. Plus, enjoy intuitive navigation, enhanced reliability, and advanced security for peace of mind. Zelle® is a registered trademark of Early Warning Services, LLC. Credit score provided by SavvyMoney®. NCUA Insured

Ratings & Reviews

4.8

out of 5

87K Ratings

New update keeps crashing
05/08/2024

Jonah F.
Update as of 6/8/24: The app for the most part no longer crashes upon login or when using the majority of functions within it for me now! Huge win! However, the Zelle function causes the app to immediately crash, and Zelle itself won’t let me use their app because I’m supposed to be able to use it through the G1 app. So y’know, tad bit frustrating when trying to pay for services that only will take Zelle or cash and cash isn’t an efficient option in that moment /: Nonetheless gonna bump it up to 3 stars instead of the previous lower rating I had given it, but only three due to the current, new issue. I adore G1 as a bank/credit union, and have no intention of ever changing since I myself or those close to me have horrors with just about every other bank in the region, but would love to have a fully functioning app again someday 😭😭——————-Original review:Haven’t had too many issues with the app, but w/ the new update, it logs me in and then immediately crashes, so it’s kinda useless at the moment. I’ve even uninstalled and reinstalled to no avail

Developer Response
Oh no! Sorry for the trouble. We are working diligently to resolve any connectivity issues arising after the upgrade. Thank you for your patience.
New update keeps crashing
05/08/2024

Jonah F.

Update as of 6/8/24: The app for the most part no longer crashes upon login or when using the majority of functions within it for me now! Huge win! However, the Zelle function causes the app to immediately crash, and Zelle itself won’t let me use their app because I’m supposed to be able to use it through the G1 app. So y’know, tad bit frustrating when trying to pay for services that only will take Zelle or cash and cash isn’t an efficient option in that moment /: Nonetheless gonna bump it up to 3 stars instead of the previous lower rating I had given it, but only three due to the current, new issue. I adore G1 as a bank/credit union, and have no intention of ever changing since I myself or those close to me have horrors with just about every other bank in the region, but would love to have a fully functioning app again someday 😭😭——————-Original review:Haven’t had too many issues with the app, but w/ the new update, it logs me in and then immediately crashes, so it’s kinda useless at the moment. I’ve even uninstalled and reinstalled to no avail
Developer Response 10/26/2021
Oh no! Sorry for the trouble. We are working diligently to resolve any connectivity issues arising after the upgrade. Thank you for your patience.
It has some serious flaws
08/03/2024

scottfg
Although it performs its basic functions fine, It will only access so-called "primary" accounts. If you are like most numbers, you have multiple joint accounts and so to access your other accounts, you cannot use this app because it is only tied to the "primary" accounts. so for example, if you have a credit card account which is joint but not "primary", you must go login separately using your web browser to look at that account.! And from that account you cannot pay your credit card using funds in your open "primary" checking account, you must go back to the mobile app (or a separate login in your browser) then "push" the money from the primary account to the joint credit card. And while there is the ability to transfer from the mobile app to a non-primary account, it is only One Direction and you cannot see the balance in the other account from the mobile app. A few years ago when Golden 1 completely revamped its system it had promised to fix this. It didn't. Promised it would eventually fix it. It's been at least three years or more since then and they still have failed to fix it. This is a serious dysfunction for many members, but The Golden 1 which has become way too corporate doesn't seem to care.

Developer Response
We're sorry to hear that you've been experiencing issues with our app. We'd like to help you resolve this issue. Can you please provide more details about the problem you're facing and email these details to mbrsvc@golden1.com or call us directly at 877-465-3361?
It has some serious flaws
08/03/2024

scottfg

Although it performs its basic functions fine, It will only access so-called "primary" accounts. If you are like most numbers, you have multiple joint accounts and so to access your other accounts, you cannot use this app because it is only tied to the "primary" accounts. so for example, if you have a credit card account which is joint but not "primary", you must go login separately using your web browser to look at that account.! And from that account you cannot pay your credit card using funds in your open "primary" checking account, you must go back to the mobile app (or a separate login in your browser) then "push" the money from the primary account to the joint credit card. And while there is the ability to transfer from the mobile app to a non-primary account, it is only One Direction and you cannot see the balance in the other account from the mobile app. A few years ago when Golden 1 completely revamped its system it had promised to fix this. It didn't. Promised it would eventually fix it. It's been at least three years or more since then and they still have failed to fix it. This is a serious dysfunction for many members, but The Golden 1 which has become way too corporate doesn't seem to care.
Developer Response 08/09/2024
We're sorry to hear that you've been experiencing issues with our app. We'd like to help you resolve this issue. Can you please provide more details about the problem you're facing and email these details to mbrsvc@golden1.com or call us directly at 877-465-3361?
App needs to actually work
09/27/2020

Islandwahine2208
Poor performance. Many times I have used the app only to find that clicking on certain features like transfer money will lock the app completely. I have to get out without even signing off and then re-enter the app to finish my banking needs. However if I try to transfer funds again after leaving the app and signing back in, it will lock once again forcing me to get out and sign back in again. Today I see the app has transactions posted but some, not all, of the transactions do not have the business to which the payment was made. It simply says posted date and the amount. Some of the transactions with no pay to name previously had pay to names just a few days ago, so why it suddenly disappeared does not make any sense. It seems to always be one problem or another with this app making it seem like Golden One needs a lot of work in many areas to compete with other credit unions. Everyone uses apps, it’s now a way of regular life. If Golden one cannot get their app to work properly and consistently every single time with no issues like Bank of America, or Citibank, it makes me feel very insecure about doing business with Golden One and I may have to take my business elsewhere.

Developer Response
Hi there, sorry for the inconvenience this has caused you. Our IT team has made fixes to the app. Please be sure to update the app to the latest revised version. If issues persist please call us at 1-877-465-3361.
App needs to actually work
09/27/2020

Islandwahine2208

Poor performance. Many times I have used the app only to find that clicking on certain features like transfer money will lock the app completely. I have to get out without even signing off and then re-enter the app to finish my banking needs. However if I try to transfer funds again after leaving the app and signing back in, it will lock once again forcing me to get out and sign back in again. Today I see the app has transactions posted but some, not all, of the transactions do not have the business to which the payment was made. It simply says posted date and the amount. Some of the transactions with no pay to name previously had pay to names just a few days ago, so why it suddenly disappeared does not make any sense. It seems to always be one problem or another with this app making it seem like Golden One needs a lot of work in many areas to compete with other credit unions. Everyone uses apps, it’s now a way of regular life. If Golden one cannot get their app to work properly and consistently every single time with no issues like Bank of America, or Citibank, it makes me feel very insecure about doing business with Golden One and I may have to take my business elsewhere.
Developer Response 10/01/2020
Hi there, sorry for the inconvenience this has caused you. Our IT team has made fixes to the app. Please be sure to update the app to the latest revised version. If issues persist please call us at 1-877-465-3361.
Giving up on G1
03/21/2025

Meechmom
I’ve had G1 for many years now. For the past five years been having issues often on and off with not getting account alerts and credit card alerts. Sometimes they work, sometimes they don’t. I’ve been back-and-forth with their customer service and tech support and it seems no one can ever figure it out. Lately the account alerts been working fine but now the credit card alerts are not working, I’m not getting push notifications. I get an email only. I was told by a tech to remove the app, reboot my iPhone, and then add the app back. I did this last Sunday and it worked for one day. The next day, alerts are not working again. Today is Friday and they’re still not working. So I think it’s time to give up on Golden One and go to another bank. It’s such a hassle, but it’ll be worth it than trying to have to deal with not getting credit card alerts. The second issue is I’m getting credit card statements in the mail. I’ve had them paperless for years. I’ve done all what the tech’s said to do to try to, turning the paperless off, then turning them back on again but I’m still getting them in the mail. It’s so very frustrating.

Developer Response
Sorry for the trouble! Please uninstall the app, restart your phone then reinstall the app. That should resolve the issues you are experiencing. If you continue to have trouble, please email us at mbrsvc@golden1.com so that we may troubleshoot your account.
Giving up on G1
03/21/2025

Meechmom

I’ve had G1 for many years now. For the past five years been having issues often on and off with not getting account alerts and credit card alerts. Sometimes they work, sometimes they don’t. I’ve been back-and-forth with their customer service and tech support and it seems no one can ever figure it out. Lately the account alerts been working fine but now the credit card alerts are not working, I’m not getting push notifications. I get an email only. I was told by a tech to remove the app, reboot my iPhone, and then add the app back. I did this last Sunday and it worked for one day. The next day, alerts are not working again. Today is Friday and they’re still not working. So I think it’s time to give up on Golden One and go to another bank. It’s such a hassle, but it’ll be worth it than trying to have to deal with not getting credit card alerts. The second issue is I’m getting credit card statements in the mail. I’ve had them paperless for years. I’ve done all what the tech’s said to do to try to, turning the paperless off, then turning them back on again but I’m still getting them in the mail. It’s so very frustrating.
Developer Response 10/26/2021
Sorry for the trouble! Please uninstall the app, restart your phone then reinstall the app. That should resolve the issues you are experiencing. If you continue to have trouble, please email us at mbrsvc@golden1.com so that we may troubleshoot your account.

Experience an all new Golden 1 Mobile app with a refreshed design, enhanced performance, and updates that make managing your money even easier. This release includes usability enhancements, security updates, and general improvements.

Version 26.3.44

Feb 21

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data