Was really excited to find this service a few months ago after several packages went missing from my doorstep. I have a pickup location less than a mile from my house. It’s been really easy to pick up my packages and fairly affordable. I don’t use it for all packages - just the more expensive stuff. Very cool to finally have an app for this!

Things were fine until they weren’t, the location I was using had good hours, decent location, I knew packages tended to get sent to the apt building upstairs but it was fine, I would call in advance, they would go get my package, whatever. They’d said there was a package thief in the apt building but I didn’t get robbed until I did. I paid per package, so when one day the pickup person says “hey your package was ripped open” on the phone, in my head I was like “am I really paying for this one?” And then sure enough, not just opened, the bag was almost emptied, and I still pay $4 for what? People resort to this app bc of the trauma of having so many packages stolen, it’s devastating when it happens, the shipping companies don’t gaf, it’s after the package is delivered, the least bounce can do is go check upstairs daily for packages for their $4, but no. So this time I contacted bounce support, and literally they refused at all costs to give back $4!! Four dollars. It happened “before the bounce location”, so I still have to pay for this service where the point is peace of mind, the location knows about the rampant misdelivery problem AND the package thief, but it’s not Bounce’s responsibility at all to make the customer happy and refund literally $4 one time, just to keep a customer.So they lose that customer.I guess I need a new way to receive packages.

I sent seven packages to the address that they told me to use. Not one package was accepted at this address (well 2 packages said they were actually delivered but the location states they don’t have them) and Bounce could not support at all. All the packages are missing, and as I am traveling in Italy and do not speak Italian I cannot communicate with the shipping companies. This has been a total nightmare and has ruined my trip. Bounce refuses to accept any responsibility and their customer service hours are limited during Eastern standard time, which is ridiculous considering they operate in multiple time zones. It seems that they only have two customer service representatives in total, and when I asked to speak to a supervisor I was put off by the customer service. Use this company at your own risk - I have over €2,000 of goods missing thanks to this company and their total lack of support and critical thinking skills.

Do not use this. I tried them for an expensive item and after UPS delivered it, both the actual location drop off point and Bounce customer service had no answer for where my package went after about 36 hours. The customer service is also awful - they advertise an “under 4 minutes response time” on their chat service, but after trying two separate times on two separate browsers there was never a response. Had to go to e-mail to get a response, but there has been nothing about my missing package. I unfortunately already have a second item heading there way, and I’m desperately trying to cancel it or change the shipping address to a better service.