For the most expensive monitor on the market I was expecting better. I absolutely love the live readings, and the setup and connection gave me no issues. That said, this thing must have notified me 50+ times that my daughter was face down when she never was. Second, while the silicone boot material is soft, it does NOT breathe well. My daughter runs hot and this caused her to sweat more than normal. The vertical video feed is clear but the night mode sensor seems too sensitive. The audio seems broken on my unit. I have to max out the volume to hear anything and it sounds staticky. Also worth noting, the temperature sensor is measuring skin temperature, not core temperature, so while it’s a nice feature to determine overall comfort, it is not going to alert to fevers. The intercom function works but you have to hold the button down a few seconds before it activates. Using the intercom also causes the lullaby option to turn on automatically. The lullabies and white noise are a great feature but I want to be able to control the volume, it’s too loud at night.

The quality of the boot is great, and customer service has been helpful. However, I can’t recommend this product until the app makes significant improvements. Notifications - there are almost zero notification options. The settings that do exist sometimes don’t work - for example, the room temperature notification settings return a server error every time I try to change them.History - there’s no option to jump to a date or time. You have to continually scroll left until you reach the date/time you want to check. There’s also not a nightly/daily/weekly synopsis or sleep report. Access for other caregivers - you can give access to another person, but again there are no customization options. For example, I can’t give someone access to the health monitoring but not the monitor. You also can’t easily activate/deactivate someone’s access. For example, if you have a sitter or nanny there isn’t a toggle to turn on/off their access. You have to completely delete them and re-invite them every time. I don’t necessarily want caregivers to have 24/7 access to our baby monitor, so a feature like this is important to me. I’m pretty disappointed in the product because of the app experience. We don’t use it as often as I would’ve liked just because the app is so clunky. Feels like a huge waste of money.

As a nicu mom that had the masimo in the nicu this does not live up to the real thing. Not that I expected it too but I thought it would at least alert if there was a drop in hr or o2. There is no way to change notification setting and it constantly says my daughter is on her belly but she isn’t. I purchased this in early June and the release date got pushed which was disappointing as the masimo team did not notify people that preordered for the July release. Please let update the app to allow us more ways to control notification/alerts with suggest ranges or have us control that option. It never alerted me of a drop in hr and I can clearly see it in history.

Overall this has been the best product to keep me sane and make sure my daughters okay during naps and especially car rides when I can’t get to her as quickly although I do wish the alerts depending on the severity were louder and more intense the boot alerts for device interference while she’s kicking her feet and those notifications are frequent we’ve only had a couple of oxygen level notifications when her boot strap had undone itself in her onesie from kicking so we know she’s alright and just fix it but I wish for it to be a louder and more intense alarm so when we’re sleeping if the oxygen or BPM were alerted we’d know the difference and be woken up overall this boot has helped tremendously with PPA and is a great purchase