* Added voicemail transcripts * Voicemails will now play on speaker by default * Fixed a bug with taking calls in the car * Other bug fixes and improvements

* Support for Click-to-WhatsApp * Added visual and audio feedback when reconnecting * When selecting a canned response, only responses linked to your current queue will be shown * Added retry button when AI Summary fails to fetch * Added secure pause on non ACD calls * Added letters to the keypad for easier vanity number dialing * Other bug fixes and improvements

* Improved support for Genesys Attempt Recovery, no admin setting needed anymore * Fixed a bug when a second call comes in during an interaction * Bugfixes and improvements

* Fixed a bug where the app would crash

* Added automatic connection recovery when the network drops or switches (Genesys attempt recovery) * Enhanced in-app notifications - tapping a notification now navigates directly to the relevant screen * Searching for contacts now works the same whether you use uppercase or lowercase letters * Fixed a bug where the interaction name would show "No name" even though a name was available * Other bugfixes and improvements

* Support new Genesys Station API

* Fixed additional issues where the connection lost screen would show incorrectly at the end of a call * Increased the time that an AI summary can load * Bugfixes and improvements

* Added support for showing interaction data for web messages * Show the correct phone type for contacts * Fixed an issue where the connection lost screen would show incorrectly at the end of a call * Bugfixes and improvements

* Added option in admin console to disable dialing out validation * Notification improvements * Improvements to AI summary UI * Improvements to local contact matching and KVP push * Translation updates * Other bugfixes and QoL updates

* AI Summary UI improvements

* Possibility to set Mobile Office as your default calling app * Option to edit the Genesys AI summary during wrap up * Addition of a "MobileInteraction = True" boolean in the participant data to differentiate between Desktop and Mobile calls * Bugfixes and improvements

* Addition of a “Call lost” screen when your internet connectivity drops * Show department and title info when searching agents to transfer to * Stop playing voicemail when switching tabs * Darkmode improvements * Numerous other bugfixes and quality of life improvements

Bugfixes and improvements: • Fix for users not receiving incoming call ring • Fix for audio issue when returning from hold

* Bugfixes * Improved call logging * Show all phone numbers for a contact * A transferred call also includes notes (if enabled) * Move automatically to on queue after ooo (if enabled) * Choose between light and dark mode separately from your system settings * Improved support for Apple CarPlay

General bugfixes

Improvements and bugfixes: - Improved loading state interaction details - Fix for failed outbound call in case of removed favorite queues - Responsive keypad

Improvements and bugfixes: - Allow users to call Genesys Voicemail from Mobile Office - Updates to responsiveness keypad - Allow for partial contact permissions - Improved speed of picking up call - Improved error handling for missing microphone permissions - Improved error handling when call gets interrupted due to network reasons

Bugfixes and improvements • additional technical logging (support) • fix for certain scenarios with missing incoming calls • fix for certain scenarios where user is not able to pick up call • UX improvement messaging text box

Improvements and bugfixes: - Fix for app being stuck in “setting up audio” when picking up call - Fix for calls not connecting - Show recordings for direct calls - Allow display of long text in participant data

Improvements and bugfixes: • AI Summary in interaction details (co-pilot) • Show group name as subtitle (inbound group routing) • Fix for ringing issues • Fix for call stuck in ringing state • Status update of agent upon consultStatus update of agent upon consult

Improvements and bugfixes: • Fix for external login via Edge browser (SSO) • Progressive outbound campaign improvements • Click to dial: additional parameter to enable/disable E164 formatting • Ability to close toasts • Ability to launch a call from phone contacts (outside of app) • “Auto off queue” (if enabled) now also applies when dialing

Improvements and bugfixes: • Contact search no longer cap sensitive • Visual feedback when sending files via digital interactions (success/failure) • Visual feedback when dialing an incorrect number via keypad • Improved interaction navigation • Fix for white screen when closing an interaction • Close DMTF screen after the call has ended • Stability improvements • Auto off queue when call reaches voicemail to avoid loops

New features: • Ability to disable 30 seconds RONA delay (admin console) • Ability to see group numbers in external contacts • Indication of MS teams users in contacts: agents • Ability to dial out to a queue via “recents” screen Improvements and bugfixes: • Fix for “setting up audio” issue • Missed call notifications when app is closed • Chat/whatsapp keypad • Infinite call ringing when app is killed • Sizing of text for call control buttons (local languages)

New features and bugfixes: • Ability to set out-of-office • Ability to search on and display additional agent parameters • Visual update for secondary statuses • Bugfix for unnecessary notifications in away status

New version of Mobile Office: • Re-designed UX with better accessibility • Complete call information • Updated recording and transcription view • Ability to have multiple CRM links • Quick switching between WebRTC/PSTN • More transfer possibilities • Ability to schedule a callback • Secure Pause integration • Secure Flow integration • New language : Spanish Improvements and bugfixes based on Bèta: • Improved loading of transcription and recording • Extended keypad number range • Bad network notification • Font sizes and accessibility • Bugfix: unable to make outbound call (queue selection) • Bugfix: incoming call notifications • Bugfix: connection loss after switching between Wifi and LTE • Bugfix: lock screen behaviour • Bugfix: app doesn't stop ringing after picking up on desktop