I usually don’t have trouble with this app but I have had trouble with it every now and again. I wish they would change the setting to only track you while using the app instead of all the time. If you have it set to only track while using it does not work and so you’re forced to keep the tracking your location always.( which in turn is draining my battery for no reason) it just gets annoying if you want to change it every time you use it. There are other issues I have found in the past but can’t really recall bc I don’t use the functions enough.

When my company announced a step challenge, I was really excited to try the Incentifit app, but my experience has been nothing short of a nightmare. Let me start with the main issue: the app barely works. Despite being marketed as a reliable way to track your steps, it constantly fails to record data accurately. I’ll walk 10,000 steps in a day, but the app will register only 2,000, if I'm lucky. It doesn’t sync properly with my phone’s health data either, which makes the whole thing feel like a waste of space on my device.As for customer service, after a long wait for a response, they finally got back to me—only to ask for dozens of screenshots to “investigate” the issue. My app is already synced with my health app, so asking for all these screenshots just felt like a runaround. It was frustrating and completely unnecessary. After providing all the screenshots, the issue was only temporarily resolved, and I’m still stuck with an app that doesn’t fully work.Overall, the Incentifit app is unreliable, inaccurate, and frustrating. The customer service is unhelpful and adds to the hassle instead of solving the problem. There are plenty of better step tracking apps out there that actually work and provide decent support. This one is definitely not worth your time.

I hate to just pile on to all of the negative reviews but this app just fails me repeatedly. The interface is clunky and resembles an app from the iPhone 1 days. But really, that’s fine if it functions correctly. More importantly, on a recurring basis the app will randomly decide that I’m done working out, while I’m still at the gym. I don’t know when this happens until later, when I actually am done. I open the app to mark my workout as completed and the app says I was done a long time ago and now I get no points for the workout. The Apple Watch integration should be able to see that my workout was 90+ minutes, but no. It seems to only be able to pull steps from the watch. The app developers don’t seem to place a high priority on resolving functionality issues pointed out in these reviews, so writing this review may be a waste of time. If my company didn’t require the use of the app for gym membership compensation I would never open the app again. So many better options available.

Using iPhone 6s. Up to date on iOS. Tried to sync it to my Apple health. And it keeps on creating errors. The errors keep on looping and piping up. It froze my phone. I had to force quit app. And phone is hot now. Clicked on support option on AppStore page. It just takes me to this vendors website to sell me their product.Edit: app still terrible. Won’t accept using location only while app is running. I don’t want it to run my GPS constantly because that is how you wear down battery oh and is creepy. Got it to sync with Apple health. But when I open the app it still claims it is not hooked up properly and freezes my phone so I have to actually turn off my phone.App has stopped syncing with Apple health for 11 days! It shows as being stuck in ‘processing my data’.