The structure of tournaments on borgata is terrible. They’re all turbos from 5-10 minute blind levels and even the main events on sundays which have a terrible guarantee compared with other New Jersey sites like wsop and American facing international websites. Borgata needs an intelligent poker player with experience to advise them on how to structure their tournaments and if they did I know they would have a lot more people playing. The site is dead and it’s not due to the interface, it’s the structure of all your tournaments which makes players feel as if they can’t beat the games, because they can’t! Fast structure + heavy rake = a dead poker site.

Lots of options including the regular menu items are difficult to navigate. Nothing brings you back to the page you were on and it brings you back to the tables selection each time. I still click through some options and get an OLD black and purple Borgata page with no options I was looking for. Often I need to force quit the app when this happens. Also, I like that there’s an option to add your own avatar at this point - but how? It’s not in the help docs. Also, customer service NEVER helps. They give a ton of canned responses and tell you to send screenshots - even if screenshots are not needed for your problem. They also don’t usually read or understand what your telling them. Or if they do, they just don’t get it because they don’t play. That should be part of their jobs - spend 15 minutes per day or an hour out of you work week to learn how to use the app. This way they can understand the issues you’re bringing up to them and can more easily help you.

My account has been messed up for so long I need someone to review my account immediately I will not deposit here any longer until my account is reviewed. I’ve lost free 10 and 20$ poker ticket entries and a 10$ casino bonus recently and other promotions I’ve lost. It’s not right. REVIEW MY ACCOUNT PLZ PLZ HELP PLZ FIX IT ASAP. This is unfair and Not ethical this has to be straightened out immediately

Save yourself the headaches!!!Not once not twice but multiple times I’ve had live chat support just leave the conversation in the middle of talking to them! it’s as if they don’t give a shjt about you or the problems you have because and there has been many now! I’ve been playing at the borgata casino for years now and I’m not just some random average player either, Ive spent easily into the 6figure rage and this past year has just been horrible treatment. Waiting weeks for a response on email when they said maybe a few days, getting booted off games in the middle of hands, and lost games due to the buyin not working. So I promise you, do not waste your time with this site. There are plenty of better casino/poker sites out there I promise! DO NOT USE BORGATA! Save yourself the headache!!!