The first two days I had this app it never notified me. I had to voluntarily check in and since I had no idea on a schedule it showed missed on p.o. end, but not mine. Got that fixed… so I thought. Next day I received notices and all was fine. Next day it stopped again. However, This time it was showing missed Or I would open my phone and have minutes to seconds left to test. There needs to scheduled tests. I’d blow into the thing 10 times a day On A Schedule rather than deal with this randomized we will notify you of a test whenever. Last night I checked the app and did not have a counter. TEN minutes later I checked it again and had 13 seconds to submit. Then it showed missed. I have Every bell, whistle, banner flashing light etc. set up on my phone and I’m barely catching tests. Please update your system or give option to just check in on a schedule.

This app and service were working flawlessly till recent update. The low light detection could not tell the difference between a black hole and a supernova. I can be standing outside high noon under the sun and it says “ low light. Try again.” Sure. Let me jump into my spaceship and travel 93 million miles closer to the sun. And it will say “video check-in submitted successfully” only to find out 10+ hours later (because you do not see the outcome for hours at times) it says Failed-Other because it to a still picture and not a video. There is no toggle for picture and video. The apps does all of it. Why say SUBMITTED SUCCESSFULLY then say failed 10+ hours later because it only took a still image of my face. Let me know in the 3hr window so I can submit another voluntarily. 130 plus blows and no issues till app update. Take screen shots to CYA people.

I have to say is that this tool has helped me stay sober. There are times where I am late but I do eventually blow. Sometimes I miss a blow and they have understanding that we are humans and sometimes we make mistakes which is very helpful and I think the young man’s name is Titus so I want to send a big THANK YOU for understanding. Now, the ease of use is amazing. It’s really not hard to do. And this thing has helped me to achieve my goals with my sobriety which is very important to me. So Thatnk you to all you OSM employees for everything.

The process to get a device was smooth and easy. Titus at the Houston office was so very helpful! The app itself helped me stay on track with reminders of check-ins and it was kept discrete thankfully. The app and device are user friendly and the customer service was exceptional