Intoxalock 12+

not the best

Honestly if i could do it over it would not be here. The device has destroyed three car batteries in a year! They nickel and dime the crap out of you and even when you are correct, your wrong until they are out of excuses. I have had two devices installed now because of their error and each time i was told there is nothing wrong until i paid for my own mechanic to do up a report to show them i wasn’t making it up. Here is the best part of this device...it stays on constantly in your car! But when your battery dies because this is in the car, you have to pay $75 to this company each time it loses power. oh and it does if you don’t drive the car every day, or it’s too cold, or you have car problems. I have been told so many things by these people i’m just over it. And it’s not like u can change companies, nope once it’s in you gotta get an order for them to remove it!

Developer Response ,

We are sorry for the negative experience you've had. we would like an opportunity to work with you on a resolution. A supervisor can be reached at 515-461-2253 and would be happy to assist you.

Do more research before settling for this company!!

This company has so many hidden fees that were never disclosed to me upon signing up. If I had known about all the fees upfront, I would have done more research to choose a cheaper interlock device. The first month automatically withdrew twice the amount I was told was the monthly fee, which made my insurance payment get returned, which costed me an extra $35 for the bounced check fee, and made me late paying my court fines! Not to mention, nobody told me about the calibrations, and that you have to pay an additional $75 for that as well! That’s plus the $35 that the mechanic charges to do it. I also had to have repair work done on my car, so I informed the company, like I was told to do to avoid a lockout, and still got a lockout! The company waived the $75 fee, but I still had to pay the mechanic $35 to clear it. Doesn’t seem right that I was locked out even though I did what I was supposed to do. Tried called customer service about all the random fees twice. Both times they told me they would look into it and get back to me. Nobody ever called me back. Terrible customer service and very overpriced. I’m already paying a billion other fees, it’s not right for this company to take advantage of those of us that already can’t afford it. You guys are sending me straight to bankruptcy.

I would give 0 stars

This might be the worst service of any kind of service I have ever encountered and this is not hyperbole. I WOULD ADVISE ANYONE CONSIDERING INTOXALOCK TO PLEASE FIND A DIFFERENT SERVICE. I am currently using them. Initially, the sales rep will make you believe they’re ready and willing to guide you through the process. Once you receive the equipment, you can forget about prompt service. What Intoxalock customer service needs to realize is we are just trying to obey the conditions of the court and do right!! I mailed back a unit on March 1st, today is the 11th and UPS tracking says the unit has been delivered, however, due to the incompetence of their employees, they can’t seem to find out how to reflect on my account that they received it and now I can’t get my unit calibrated at a service station. The standard wait time to reach customer service is 20 minutes and they hang up on you at least 2 times before taking care of you! I spoke with an agent to send another blower unit to recalibrate my current one, the agent said it will arrive in 2 days and I would eat the cost. The unit never arrived and when I called an agent on the supposed arrival date, he said it never got mailed and he so sorry. Again, folks, I implore you, DO NOT USE INTOXALOCK!!!