Intoxalock 12+

Convenience and a time saver

My first day I managed to get myself into a lockout. I had to sign my lease ( with the app ) abs this made it a lot easier than waiting for it in the mail. I was able to rest my Lockout myself ( time saver ) and email them asking for a refund. Brandon e-mailed me back with a statement showing it was waived. He also told me about the different lockout and how to and them. The app itself is easy to navigate and does everything I need it to do. I even called the installation mechanic to ask a question from the app.

Do more research before settling for this company!!

This company has so many hidden fees that were never disclosed to me upon signing up. If I had known about all the fees upfront, I would have done more research to choose a cheaper interlock device. The first month automatically withdrew twice the amount I was told was the monthly fee, which made my insurance payment get returned, which costed me an extra $35 for the bounced check fee, and made me late paying my court fines! Not to mention, nobody told me about the calibrations, and that you have to pay an additional $75 for that as well! That’s plus the $35 that the mechanic charges to do it. I also had to have repair work done on my car, so I informed the company, like I was told to do to avoid a lockout, and still got a lockout! The company waived the $75 fee, but I still had to pay the mechanic $35 to clear it. Doesn’t seem right that I was locked out even though I did what I was supposed to do. Tried called customer service about all the random fees twice. Both times they told me they would look into it and get back to me. Nobody ever called me back. Terrible customer service and very overpriced. I’m already paying a billion other fees, it’s not right for this company to take advantage of those of us that already can’t afford it. You guys are sending me straight to bankruptcy.

App okay, company meh

So the app is convenient for some things. But if you want to send a message using the function available it says “cannot send”.
Company is horrible about wringing you totally dry of all your money. All along and I’ve learned especially when you are able to end service. I was specifically told when I cancelled that service was over and I was due money back. Also specifically that my unit would have to be removed within 30 days. Guess what they don’t stand behind the reckless assurance of their own workers. You are on the hook no matter what. I was reactivated and charged another month since the machine wasn’t out. Then they still delayed cancellation, I had to call and cancel over and over.

Developer Response ,

It is not Intoxalock’s intent to deceive or mislead any customers, particularly when it comes to any concerns while leasing the interlock equipment. We recognize that obtaining & managing an interlock can be quite a confusing process and it is our goal to make that experience as easy as possible. We know that miscommunication may occur and if it does, we are committed to reaching an amicable resolution to any issue with the customer, please contact us at 515-204-2573.