I was getting sick and tired of overlooking all the little annoying things Airmail was doing — the Mac custom actions that refused to work, the lack of an export tool (can be found in custom actions if you need it but you will need to configure a new action for every inbox) and sidebar folders that would simply disappear every day, requiring a restart of the app. My attempt to contact support (via hoop-jumping links that eventually circled back to leaving an App Store review) actually hung my Mac requiring a restart — and support was useless with a “we cannot duplicate the experience” reply. Now I see it has not been updated in 9 months. NINE! So, with subscription renewal (which I did not mind paying for active development) coming due soon, I decided to discontinue my use of Airmail. It’s a shame. I thought that I had reviewed AirMail before now, but it cannot be found. I used to LOVE AirMail – and still do. However, most recent update not only did not fix the syncing problem I was having, it is now showing "Inbox Zero" every time I try to delete a message. Thankfully, the messages are still found on my desktop version. Syncing has always been slow and buggy on iOS, but the great functionality still outweighed the buggy syncing. Not so much any more. I'm sure they'll fix it, but beware purchase or update before then...
Hi Tamanzi, thank you for your incredibly detailed and thoughtful review. We hear every point you've raised, and we understand your frustration. We want to assure you that Airmail is far from abandoned — version 26 is a major update that addresses many of the issues you described, including sidebar folder stability, syncing improvements, and overall reliability. We've also improved our support process. We're sorry your previous support experience was disappointing. Please give us another chance at contact@airmailapp.com — we'll make sure you get a real, helpful response. We truly value dedicated users like you who take the time to provide such detailed feedback.