I’m giving the app 4stars because I tried it on a user end however my main benefit is wanting to use it as a tax professional and I’m not able to if I don’t purchase and use taxslayer. Are you able to work with other companies to get the overall benefits from more tax professional side using other tax software? I’m really interested to introduce to my clients but unfortunately I’m not going to be able to because of limited availability. I’m a drake software user.

This app was great, easy to upload documents and user friendly! However what was even greater was the quick but personal attention I received from my tax consultant Mysherri Rhodes. She provided me with the link to download the app, was always available for me via the chat box in the app or on her work phone. She also completed my taxes in such a short time period then called me to go over the results. Then she set up an appointment with me to go over the taxes in more detail, verify if the service was excellent, and to see if I had any questions. Taxes can be so stressful but I literally was not stressed out at all working with her and she completed the work with the most excellent customer service! If you need your taxes done use this app and get an appointment with Mysherri Rhodes!!!

YOU’RE FORCED TO CROP UPLOADS & THERE’S NO WAY TO EDIT OR DELETE UPLOADED DOCUMENTS. I miss labeled a couple of documents and couldn’t edit the name or re-upload under the default titles. Had to upload as a separate new document. There’s a bug that doesn’t allow you to view the documents already uploaded. You can’t upload a full image so you have to upload in parts because you’re forced to crop uploaded documents. THERE’S NO WAY TO TRACK THE STATUS OF YOUR TAX APPLICATION. YOU HAVE NO IDEA WHETHER IT HAS BEEN VIEWED, IF IT IS IN REVIEW, OR STILL PENDING. These are features that would help after submitting an application. I completed my tax application on 2/28 and didn’t get any feed back about it. Found out 2 weeks later my application hadn’t even been viewed and wouldn’t be for a while. Although this was negligence on the part of my preparer, it’d be nice if the app could update you on the status so you don’t sit around waiting. THERE’S NO OPTION TO DELETE YOUR ACCOUNT, DOCUMENTS, OR CANCEL YOUR SUBMITTED APPLICATION.After a month of submitting my tax application, and my preparer neglecting to work on my file, I went ahead and filed taxes on my own. I want to delete my account and documents I uploaded but there’s no option do it. So now my personal information is floating in cyberspace and I’m definitely not happy about that.

App needs to revision. When downloading documents, the document name needs to be customize-able. Instead of “other” allow user to name the type of document being uploaded because tax preparer have 50+ documents that are labeled “other” Allow client to access and download their completed tax return from the app. Currently they are unable to print off their return from the app.