If I could give it zero stars, I would. I received a Visa card as a gift and downloaded this app as directed and continually get told invalid try again later. I have redownloaded the app, nothing. There are absolutely NO options on the app for help, FAQ’s, contact info, NOTHING. If you read the other reviews it seems many people have the same issues and get no access to their money. I even attempted emailing the email address that whoever monitors these reviews puts in their responses when people complain, and guess what? A week later an NO RESPONSE! This has GOT to be some sort of scam, with the no communication or ability to get any assistance with any issues with using their app. So now, where does all this money go? I’m assuming at this point the developer is just pocketing it all. Avoid this app or any cards that use it at all cost. There is NO customer service and these people are THIEVES. Looking into filing a complaint with the BBB and whatever other entity they can be reported to.
Hello there,We're sorry for the trouble you've experienced. Please email us at customerservice@bhnetwork.com so we can assist you directly. We take your concerns seriously and want to help resolve this issue as quickly as possible.Regards,Maurice V.Customer Service Teamwww.blackhawknetwork.com