SMOU is the mobility services app in Barcelona and the metropolitan area to pay for parking, book a taxi, check public transport, use Bicing – and much more!
SMOU is the mobility services app in Barcelona and the metropolitan area to book a taxi, pay for parking, pay at blue zone parking meters, check timetables and public transport combinations – train, metro or bus – and much more!
SMOU: Move easily, move better. All mobility services in Barcelona and the metropolitan area in one single app.
Mobility services you can use with SMOU:
PARKING METERS: Pay for blue zone parking:
▸ With SMOU you can pay for blue zone parking meters.
▸ Pay quickly, conveniently and directly from your mobile, without having to walk to the physical parking meter.
▸ Only pay for your actual parking time, with no extra fees.
▸ Use it to park in Barcelona, Badalona, Castelldefels, Cornellà de Llobregat, Esplugues de Llobregat, El Prat de Llobregat, Gavà, l’Hospitalet de Llobregat, Montgat, Sant Adrià de Besòs, Sant Boi de Llobregat, Sant Feliu de Llobregat, Sant Joan Despí, Sant Just Desvern, Santa Coloma de Gramenet, Sant Vicenç dels Horts, Sant Andreu de la Barca i Viladecans.
FIND & PAY FOR PARKING: Find a parking space quickly and easily with the PARKING VIA APP service:
▸ Locate the nearest car or motorbike car park, park and forget about the rest.
▸ Number plate recognition system, no parking ticket needed and no need to go to the car park pay station – all from your phone!
BOOK A TAXI: Book and pay for your taxi rides:
▸ With SMOU you can book a taxi 24/7.
▸ Schedule taxi rides in advance, up to 15 days ahead.
▸ Book a taxi for someone else.
▸ Save your favourite destinations for quick access when booking.
ELECTRIC CAR CHARGING: Electric charging for your electric car with the ENDOLLA BARCELONA service:
▸ Charge your electric vehicle from your mobile.
▸ You can also locate and book charging points in advance.
BARCELONA RESIDENTS: Manage your AREA resident parking in Barcelona:
▸ Buy and manage your tickets from your phone to park as a resident in Green zones and/or exclusive resident-only spaces in Barcelona.
BICING: Barcelona’s shared bicycle service:
▸ Sign up and join the community moving around sustainably.
▸ Pick up and reserve bikes, check station availability, plan routes – and much more!
▸ Bicing is more than just cycling – Bicing is sharing.
SHARED MOBILITY: Carsharing, motosharing and bikesharing:
▸ Motosharing services like ACCIONA, Cooltra or YEGO.
▸ Carsharing services like Getaround, Som Mobilitat or Virtuo.
▸ Bikesharing services like AMBici, Bolt, Donkey Republic, Lime, Bird, Voi, Cooltra or RideMovi.
PUBLIC TRANSPORT: We show you how to reach your destination by public transport:
▸ Barcelona Metro: Find the nearest metro stop and check timetables for all lines.
▸ Barcelona Tram: You can also view all information for another sustainable transport option – the Tram.
▸ FGC and Rodalies (Renfe) trains: If you need to travel around the metropolitan area by public transport, we provide maps and timetables for Ferrocarrils de la Generalitat de Catalunya (FGC) and Rodalies trains (Renfe).
▸ BUS: Check stops, routes and timetables for buses in Barcelona and the metropolitan area.
SMOU: The mobility services app for Barcelona and the metropolitan area to book a taxi, pay for parking, pay at regulated parking meters, book Bicing, check public transport timetables and combinations – train, metro or bus – and much more! Move easily, move better.
It’s not currently possible to see which direction I’m facing on the map. This makes it hard to know how to get to a bike station. On multiple occasions I’ve gone the wrong way thinking I was going the right way.The app also takes quite a long time to load compared to other apps like Google maps for example. It’s not fun to stare at a black loading screen while I’m standing and waiting next to a bike I want to rent.
Developer Response
Hello. We are sorry that your experience with smou has not been positive. If you consider it appropriate, send us the incident through our official channel: https://www.smou.cat/es/contacto in order to analyze your case in detail. With the latest version update we have corrected some aspects. Thank you for contacting us.
So much potential
Vscorpio1025
Great concept, poor execution. Not sure how the city is evaluating the effectiveness of this system, but it’s about 50% success, 50% pure frustration. Besides the fact that there aren’t enough bikes available, the bikes that are still in port are all out of commission…and worse, this is not reflected in the app. So you go to a station with 5 available bikes, and they’re ALL out of commission. Then, there’s nothing on the app that allows you to report a malfunctioning bike so it can be repaired. And if you get a broken bike, forget about exchanging it, because there’s a 10 minute waiting period, regardless of the circumstances. I had an accident on a bike once and the pedal broke. So I returned it to a bike port and couldn’t report the issue, nor could I check out another one because of the aforementioned waiting period. Also, no one uses the regular bikes, everyones prefers the electric bikes and they only use the regular ones when there are no electric bikes available since they’re out of commission. It is clearly a popular form of transport, but the maintenance is lacking profoundly. I would rather support a public system like this one than a private company, but the lack of attention to the user base is disheartening. I would much rather have sent this complaint directly to management, but as you can guess, there’s no way to do so. Thus a public complaint is the only way to make my voice heard. In summary, a system in serious need of an upgrade with better ways of communicating with its users.
Developer Response
We apologize for the inconveniences. We try to adapt to the demand taking into account the limitations of a shared service. Despite carrying out preventive maintenance, the bikes receive intensive use every day. We recommend checking the bike and returning it in the first 3 minutes before a breakdown. If you find it later, you can press the repair button on the anchor when you return the bike so we can check it. Currently there is an increase in demand for electric models and this means that the recharge cycle of the batteries cannot be completed correctly. As a result, they enter a maintenance state. In addition, with the onset of heat, the bike can be locked for safety if the battery temperature is detected to be rising. If you consider it appropriate, you can formalize your suggestion through our web mailbox: https://bit.ly/2WayKTd. Thanks and best regards.
Do not bother if you’re a tourist
BBBLLLDDD
TLDR: If you want to call a foreign city government to get approved for a 5 minute bike ride, 5 stars probably!Pros: tons of bikesCons: tons of bike because it’s impossible to sign up for the service, but the developer doesn’t think it’s important to notify you of that until you’ve downloaded the app, filled in your details, added your passport, verified your email, and then returned to the app to “activate the bicing service” - at that point you’re told it’s impossible to use a passport to rent bikes and to literally call Barcelona. Call the city of Barcelona and get help (no number provided, as if that would help).
Developer Response
In recent weeks we have detected a high movement with electric Bicing and this has caused greater pressure on its maintenance. The process of transforming 1,000 mechanical bicycles into electric bicycles has begun to reduce this pressure. The performance will be carried out progressively until the end of the year. Thank you and we are sorry for the inconvenience.
App is ok. Electric car charging is not.
emUnwired
Electric car charging points are often not working or are working badly. 30 minute time limit for charging is not useful, and there doesn’t seem to be any enforcement for people who ignore the time limit. Worst of all if someone is plugged into the slow charging port with their own cable, the fast charger cannot be used. Poor implementation and badly thought out.
This new version of the app includes a redesigned Parking Meter service, featuring a clearer, more modern and intuitive interface to make ticket management easier.
This update also includes visual improvements and minor bug fixes to make getting around with the app even smoother.
Version 6.11.1
The developer, Ajuntament de Barcelona, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Location
Contact Info
User Content
Identifiers
Usage Data
Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Financial Info
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Ajuntament de Barcelona
Size
326.6 MB
Category
Navigation
Compatibility
Requires iOS 16.0 or later.
iPhone Requires iOS 16.0 or later.
iPad Requires iPadOS 16.0 or later.
Mac Requires macOS 13.0 or later and a Mac with Apple M1 chip or later.
