iPhone Screenshots

Description

Donkey Republic is a self-service bike rental system, available in more than 50 cities, 24/7.

Use this app to find and unlock a Donkey Bike near you. Simply connect to the electronic lock on the bike via Bluetooth on your smartphone. You can take your bike for short trips or even use it for up to 14 days. During the rental, you can lock and unlock your bike as many times as you want, and use it as if it were yours.
If you are done cycling, you must bring the Donkey Bike to an available drop-off location, press 'End rental' and lock the bike. Drop-off locations are shown in the app with dark blue pins on the map.

Some of the features in the app:
• switch bikes with a few taps in case you have issues with your bike
• troubleshooting and customer support
• sign up for a local membership if you need more Donkey for less.

Useful information:
We only need your GPS location to help our system locate the bike - this way helping you, the next rider and us to find it.

In 2018 Donkey riders...

• Rode 2,4M kilometres on two wheels
• That is equivalent to more than 60 times around the Earth
• and three times to the moon and back (with a little detour)

Hooves up for another great year in the saddle!

If you have questions or problems, you are always welcome to contact us at support@donkeyrepublic.com.

What’s New

Version 10.0.5

Chapter six: Not even greedy little Tom
For as long as they could remember, the local townsfolk were used to paying for their Donkey rides with gold and silver--but how safe could one's gold truly be under one’s pillow? The mighty wizards and fairies crafted a spell so powerful that even greedy little Tom couldn’t get his grubby mitts on the townsfolk’s gold when they paid for Donkey rides.
For those of mankind who still prefer bullet points:
- Adding SCA (strong customer authentication) to the app.

Ratings and Reviews

4.1 out of 5
172 Ratings

172 Ratings

John T. In Madrid ,

Idea is great, but app needs work.

If you are lucky enough to get a good bike or two on the first try, I’m sure it’s a great app. The problems arise when you get a bike with low tire air pressure or some other problem and need to change it. After walking over to find a replacement bike, the app didn’t allow me to switch them because it never acknowledged the existence of the replacement bike. Also, the app does not allow you to add new rental bikes after your initial reservation, which presents problems for a family of four or more, for example, if you can’t find enough bikes in one spot.

milly.ok ,

Looks like a rip off

Me and my son both rented the bikes in Berlin and when we finished riding after around 30 minutes, we locked it and left.
Day after, when we’ve already left Berlin, I recived sms “are you still using the bike”? It appeared that I was “using” the bike more then one day because app didn’t register that I lockef the bike. Also, got the warning that I will be charged with 10 eur because I left bikes unlocked and if they don’t find them on location they will charge me for 180 Eur! This is outrageous. How can I be sure that this is true what they say? I locked bikes and it was ok, they can now say the bikes are not on location and charge me, I cannot prove anything, I’m thousands kilometers away. Don’t use this app, there are many more other, even Uber for bike rental in Berlin.

EDIT: After 2 e-mails, I got kind response from customer support that they will end the rental and that they will refund the money for the time I didn’t use it. Yes, extra money is back on my account, but I was still charged 15eur per bike for only 30 minutes ride. So definitely I cannot recommend this app because is way to expensive and glitched.

Developer Response ,

Hi there,

We're so sorry for the inconvenience. When you rent a Donkey, you can lock and unlock it as many times as you like, wherever you like. Locking the bike, whether inside or outside a drop-off location, won't end the rental automatically. You can always end your rental, even if you aren't with the bike, but the app will show you the warning you mentioned. If we find the bike outside a drop-off location, the relocation fee is only 10€, not 30€ or 180€.

If you rental is still ongoing, please just send us an email at support@donkeyrepublic.com and we will fix the issue straight away.

Thanks and have a great day.

Steven16502 ,

Took 40 minutes to drop off bikes

I used this app in Berlin and when we began the app actually seemed to work well well. We got the bikes because they were slightly cheaper than the others. Once we actually began to bike, we realized that the app was very poorly designed and near impossible to use. The locking function has to be used several times before actually working.

Somehow, getting rid of the bikes was even worse than locking them. It took us over half an hour to get rid of four bikes, and this was compounded because some of the bikes had to be taken to a separate drop off site. The app also tried directing me to a singular drop off site (3 miles away) instead of the dozens directly around. I tried this on several phones, and even reinstalling the app but the problem continued. Very faulty app and not worth saying .5 euros over a day. Just use jump bikes.

Developer Response ,

Hey Steven,

Thanks for the feedback, we'd like to have a look at the issue and fix the problem. It would be terrific if you could send us an email at support@donkeyrepublic.com then we can investigate and send you the necessary refunds. Sometimes bluetooth and GPS issues between the phone and the lock can affect the app, we're sorry that you experienced these issues and we will do our best to address them as quickly as possible. Thanks.

Information

Seller
DonkeyRepublik IVS
Size
132.4 MB
Category
Travel
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad (4th generation) Wi‑Fi + Cellular, iPad Air Wi-Fi + Cellular, iPad mini 2 Wi-Fi + Cellular, iPad Air 2 Wi-Fi + Cellular, iPad mini 3 Wi-Fi + Cellular, iPad mini 4 Wi-Fi + Cellular, iPad Pro (12.9-inch) Wi-Fi + Cellular, iPad Pro (9.7-inch) Wi‑Fi + Cellular, iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5-inch) Wi‑Fi + Cellular, iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro (12.9-inch) (3rd generation) Wi-Fi + Cellular, iPad mini (5th generation) Wi-Fi + Cellular, iPad Air (3rd generation) Wi-Fi + Cellular, and iPad (7th generation) Wi-Fi + Cellular.

Languages

English, Catalan, Dutch, French, German, Hungarian, Icelandic, Spanish

Age Rating
Rated 4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
© 2019 Donkey Republic IVS
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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