iPhone Screenshots

Description

Get access to shared Donkey Bikes, e-bikes and scooters in more than 50 cities across Europe. Whether you need a quick ride or you are looking for a regular city bike solution, you will find the most flexible and affordable solutions with our PAYG or monthly plans. No signup fee, no binding period, no traffic, no pollution and no waiting time for repairs.

Better than owning a bike
With bike-sharing, you decide when you need a bike and where. If your plans change you can drop-off your Donkey and walk with your friends or take the bus/metro. A flat tire or broken lights? Don’t wait for repairs, simply switch to a nearby bike in the app at no extra cost.

Can I leave the bike anywhere?
No. Please return your Donkeys to specific drop-off locations - there is one on almost every corner - so we can keep our lovely cities organised and a pleasure to look at. Park your Donkey Bike like other bikes, nicely lined up in a bike rack. This will make other cyclists and pedestrians, especially blind people and mommies with their prams very happy.

HOW IT WORKS
Download this app, create an account and ride away:
• Find a Donkey nearby and take it for a ride
• When done, find a drop-off location on the map
• Bring the Donkey there and end your ride in the app
• Flat tire or broken lights? Don’t wait for repairs, switch to a nearby bike with the app

PRICING OPTIONS
For occasional trips:
Just Ride (pay as you go) with no strings attached. Ideal for trips from 15mins to even 14 days and for group bookings with up to 5 vehicles with one rental. You can also top up your Donkey Wallet with money and we will give you bonus credit that you can use for Just Riding.

Monthly local memberships:
Get 1 hour or 12 hours free riding time every time you take a Donkey Bike, including repairs and support for a fix monthly fee. Ideal for the daily commute and for a busy city life with multiple errands throughout the day. No signup fee, no binding, valid in all cities.

Donkey Lease Plan:
Better than owning a bike. For a fixed monthly fee you get access to Donkey Bikes that you only need to check back into the sharing system every 7 days, should you need them that long. This gives you a reliable bike and also flexibility when your plans change and you want to take the metro or when all your friends arrive on bikes and you suddenly need one too. No signup fee, no binding and if you have a problem, simply switch to a working Donkey Bike nearby with the app.

PAYMENT METHODS WE ACCEPT
You can get on a Donkey Bike by using any major debit and credit cards such as Visa, Mastercard, American Express. You can also attach your PayPal or iDEAL account to your Donkey account.


CYCLING IS OUR PASSION
We are a team of 40(ish) firm believers in cycling as the most efficient mode of transportation and the only one our cities need. Most of us live in Copenhagen, the capital of Denmark, sustainability and cycling. We work by the rule that any decision we make, will have to bring us closer to being a sustainable, affordable and reliable mobility provider. We wish to show the world that cycling can make cities more liveable and bike-sharing will help in that transformation.

Never be without a bike! Get on a Donkey Bike in a few clicks and enjoy the wind in your hair.

Donkey Republic - Every ride counts!

What’s New

Version 10.6.3

Bug fixes and performance improvements

Ratings and Reviews

4.5 out of 5
431 Ratings

431 Ratings

MokumReviewer ,

Great bike renting system

Not sure what the negative reviews are complaining about. We had no issues with the app or system at all. Great to have a bike for your whole trip and park it like it’s your own wherever you want without the need for a docking station. App is intuitive and pairs easily with the locks. Whole experience was seamless and exactly what you’d want. The phone holder is a great touch.

Steven16502 ,

Took 40 minutes to drop off bikes

I used this app in Berlin and when we began the app actually seemed to work well well. We got the bikes because they were slightly cheaper than the others. Once we actually began to bike, we realized that the app was very poorly designed and near impossible to use. The locking function has to be used several times before actually working.

Somehow, getting rid of the bikes was even worse than locking them. It took us over half an hour to get rid of four bikes, and this was compounded because some of the bikes had to be taken to a separate drop off site. The app also tried directing me to a singular drop off site (3 miles away) instead of the dozens directly around. I tried this on several phones, and even reinstalling the app but the problem continued. Very faulty app and not worth saying .5 euros over a day. Just use jump bikes.

Developer Response ,

Hey Steven,

Thanks for the feedback, we'd like to have a look at the issue and fix the problem. It would be terrific if you could send us an email at support@donkeyrepublic.com then we can investigate and send you the necessary refunds. Sometimes bluetooth and GPS issues between the phone and the lock can affect the app, we're sorry that you experienced these issues and we will do our best to address them as quickly as possible. Thanks.

milly.ok ,

Looks like a rip off

Me and my son both rented the bikes in Berlin and when we finished riding after around 30 minutes, we locked it and left.
Day after, when we’ve already left Berlin, I recived sms “are you still using the bike”? It appeared that I was “using” the bike more then one day because app didn’t register that I lockef the bike. Also, got the warning that I will be charged with 10 eur because I left bikes unlocked and if they don’t find them on location they will charge me for 180 Eur! This is outrageous. How can I be sure that this is true what they say? I locked bikes and it was ok, they can now say the bikes are not on location and charge me, I cannot prove anything, I’m thousands kilometers away. Don’t use this app, there are many more other, even Uber for bike rental in Berlin.

EDIT: After 2 e-mails, I got kind response from customer support that they will end the rental and that they will refund the money for the time I didn’t use it. Yes, extra money is back on my account, but I was still charged 15eur per bike for only 30 minutes ride. So definitely I cannot recommend this app because is way to expensive and glitched.

EDIT no.2: DON’T USE!!!

This is absolute theft!!!
3 months after I used bikes for only 30 minutes, they still charge me every month for 15 eur!!!
This is outrageous and criminal!!
Are you guys real??

Developer Response ,

Hi there,

We're so sorry for the inconvenience. When you rent a Donkey, you can lock and unlock it as many times as you like, wherever you like. Locking the bike, whether inside or outside a drop-off location, won't end the rental automatically. You can always end your rental, even if you aren't with the bike, but the app will show you the warning you mentioned. If we find the bike outside a drop-off location, the relocation fee is only 10€, not 30€ or 180€.

If you rental is still ongoing, please just send us an email at support@donkeyrepublic.com and we will fix the issue straight away.

Thanks and have a great day.

Information

Seller
DonkeyRepublik IVS
Size
160.5 MB
Category
Travel
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad (4th generation) Wi‑Fi + Cellular, iPad Air Wi‑Fi + Cellular, iPad mini 2 Wi‑Fi + Cellular, iPad Air 2 Wi‑Fi + Cellular, iPad mini 3 Wi‑Fi + Cellular, iPad mini 4 Wi‑Fi + Cellular, iPad Pro (12.9‑inch) Wi-Fi + Cellular, iPad Pro (9.7‑inch) Wi‑Fi + Cellular, iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch) Wi‑Fi + Cellular, iPad (6th generation) Wi‑Fi + Cellular, iPad Pro (11‑inch) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (3rd generation) Wi‑Fi + Cellular, iPad mini (5th generation) Wi‑Fi + Cellular, iPad Air (3rd generation) Wi‑Fi + Cellular, iPad (7th generation) Wi‑Fi + Cellular, iPad Pro (11‑inch) (2nd generation) Wi‑Fi + Cellular, and iPad Pro (12.9‑inch) (4th generation) Wi‑Fi + Cellular.

Languages

English, Catalan, Dutch, Finnish, French, German, Hungarian, Icelandic, Spanish, Swedish

Age Rating
4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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