I’ve enjoyed renting cars with Turo and maintained my 5 star Guest rating until today when I received an outstanding invoice of $615🤯. Here is what happened… Three months ago I rented a car and paid for 30 days and got monthly discount applied… Returned the car (5 days earlier which was confirmed over the phone with Turo rep to make sure there is no extra charges) and that rental order was closed no problem. Fast forward two months, today receiving that $615 invoice, calling support, they are saying that your discount was automatically changed from monthly to 3-week discount and that is the reason for that invoice… I’m asking to fix it, but after being kept on the phone holding on and off for almost two hours, I’m told there is nothing they can fix, even though I explained that at the time of dropping the car earlier I had a confirmation over the phone with Turo customer service that there will be no extra charges. Now I need to escalate my issue to the management because it doesn’t seem like Turo customer service can figure it out. You can do better Turo!Update: the rep just promised to review all previous communications including calls and send me an update within one hour… So I hope they figure out the issue and cancel that invoice altogether, because you can not be changing terms of the deal two months later, charging people $615, it’s just wrong 😤

I am blown away at the fraudulent practices I have witnessed on this app. I am in need of a rental after my car and it’s contents were stolen. I reserved a car with a total cost of over $280. The car was for commuting to and from work. I didn’t really have the $ to spend but have to work and Turo was more economical than two uber rides each day. Since my car was stolen, my license has passed its expiration date, so I took a day off work; and since Alabama has a 60 day grace period in which my license is still valid, I was using the first day of my rental to go renew my valid license. As I was leaving to pick up my rental, I get a notification that due to issues with expired license and photos that Turo was canceling my rental and only refunding $150 of the $280 rental that THEY wouldn’t allow me to check in to. There policy CLEARLY STATES that if they cancel the trip a full refund will be issued immediately. Even with screenshots of the notification, their own policy, and information from Alabama’s DMV website they said their partial refund was final. And the real kicker is that refund was issued as travel credit that I can neither access as cash or redeem for a rental, so in reality they have refunded NOTHING, leaving me with absolutely no transportation to work. BEWARE, the policy that is written to make you comfortable using the app is NOT the policy they follow in reality.

This was my first trip with Turo. The pick up was as easy as I was told it was the keys were placed on one of the tires. I took pictures and besides low windshield wiper fluid and tire pressure and a little bit of cleanliness it was on all an amazing trip. Unfortunately, we got caught in a snowstorm and was forced to wait the storm out which led to me, dropping it off later than anticipated. I tried multiple times to contact the owner with no response. I did see he had a trip booked, but it wasn’t going to be until the next day so I figured the best thing I could do was make sure the car was completely filled with gas. The windshield wipers fluid fluid was filled with the tire pressure was filled, and I cleaned the car as if I was going to be the one driving it. I seen the owner on my way out. I placed the key exactly where he placed it for me. He checked it out and then I left all in all. It was very easy. Check in very easy checkout very convenient of the communication could be better, but everything else was great so far I definitely at this moment recommend this to my friends and family and thus far unless anything changes, I am very impressed and I will book again in the future. Thank you for allowing me to have an experience with my family that I haven’t seen in five years. It allowed for memories that will last a lifetime. Thank you, Toro and thank you to the owner.

I don’t normally write these, so you know it’s either super good or super bad. In this case I was blown away with how responsive and fair minded Turo is. I rented a Tesla and paid about $1000 ahead of time. About a month before my trip, the car was unavailable due to mechanical problems or something, I’m not really sure I just got a notification that I had been refunded and my trip was canceled. I was very worried, I thought I wouldn’t be able to rent another Tesla of the same year and model (I’ve never driven one and was super stoked for this!). Luckily, it was super easy to find a help button and choose the option to speak with a customer service rep. I pressed 2 on the call to speak with someone and within 1 minute I was explaining my situation to a real human (something very important to me). Within 10 minutes I not only received confirmation of my full refund, I had also received an additional $500 of in-app credit to use towards my next rental. I was able to rent an even nicer Tesla I wouldn’t have been able to previously!!! Let’s goooo. Outstanding customer service, I highly recommend this app to anyone looking to rent a car. Much better rates than the big companies, more flexibility, AND nicer cars. And obviously from the rest of my review you can gather that they have incredible customer service that responds very quickly!