The app seemed okay for the first few days. Allowed me to earn some chests for diamonds (in-app currency), but over the last 2 days, it tells me I got a chest, but it’s not available to open. There should be 2 available each day. I’ve logged my food consistently for nearly a week, so how do I only have 30 diamonds (each chest holds 10 diamonds)? Minor inconvenience, but when you’ve bought a subscription to an app, you’d think they’d treat you better rather than cheat you out of its imaginary rewards.Then, over the last day, it’s continually forced me to connect to my Fitbit app… then reconnect… then, it’ll be okay… until I try to log my next meal, in which it will prompt me to reconnect to my Fitbit app… and again… and again. To say this app is frustrating is an understatement over the last 2 days. And then when you try to chat for help (because I didn’t see any other way to contact support), it’ll ask you for your user name, direct you to check your account info if you haven’t memorized your randomized user name yet, but when you go to check it, it closes the chat, forcing you to start over. I thought some of the features were worth switching from MyFitnessPal, but man, I’d almost prefer to just count the annual sub cost as loss, cancel further use, and go back to MFP at this point, that’s how frustrating this process has been.
Thank you for your feedback. The chest and diamond issue may be unexpected. Our team can take a look: request.yazio.com. For Fitbit connection problems and chat issues, please also contact our User Success Team there. 🙌