I dont usually write reviews but my last experience was one that i had to write about. The Shopper made my day😊. It was my best experience ever . Shopper Calvin exceeded my expectation. I added lots of items and i would normally request brands and forgot to mentioned it to him. All requested item he got all the brands that is popular quality brands it was as if he knew my taste. Hence my reason for this lengthy review. Calvin will definitely satisfy your needs.. The WOW factor!Ive been using this app since November 2019Mainly because i lived on a second floor no elevator and because I really couldn't make time to grocery shop. The first app i found was instacart I signed up and didnt like anything about it the fees and the quality of shoppers, missing items etcetera. I figure having other people shop for me is a no no.So i google search and Shipt appeared. I signed up and the rest was history. Shoppers are awesome, they communicate all the time. I was skeptical about my fruits and fresh vegetables but no stress. They pay attention to details and if an item isnt there, they will send photos of many other options and brands to choose. During the high peak of the pandemic last year when everyone was using delivery, groceries were always delivered on time. I was most impressed when the shopper accidentally didnt picked up items that had buy one get one free items but was charged and the one free was not picked up, Shipt credited my account. Customer service is superior. Im sorry but i enjoy great service and if you are looking for great amazing shoppers look no further!

I needed a quick order, as I was home taking care of my sick family, and I just needed a few supplies. I used to order a lot of delivery orders. I used to be bed bound (I’m epileptic and have injuries from my time in service/war). I’m doing much better now, but the issues come and go. So I know it might change again, and I might lose my license again and need delivery services regularly. Anyways, today I was just tired and needed a few things to make some soup and just hold me over. When I went into my apps, I saw both apps Instacart and Shipt. But then I remembered seeing how Shipt stepped in and handled the pack and play situation, when they didn’t have to, nor were even involved. Whoever did that, needs all the raised. That was the best commercial for all us Moms struggling out here. I will only order Shipt from now on! Y'all did right by us Moms! Oh, and my Shipt order arrived early and in perfect condition! Now I can make yummy soup and tea for the family and hopefully get them back to feeling better! And I can back to resting up in the couch and stay in PJs all day. Momming is hard sometimes!

I have had this app for 7 months. It is convenient especially having a husband, a new born and two kids. Sometimes it is hard shopping with everyone lol. In the beginning, I had no problems. Customer service have always been great. Lately, I noticed that the type of workers that are being hired have not met the standards of what I am used to. There is one shopper that is exceptional. She communicates, tell you if a product is not available and takes pictures of what is. Then, she makes you pick your substitutions. I even told her to buy something for herself from time to time. I chose her as my preferred shopper. One thing about this app, they so try their best to get your preferred shopper. Lastly, the shoppers that have been shopping for me doesn’t even tell you when they start shopping. They select their own substitutions. The also drop off the groceries and never tell you they arrived. I had one shopper replace my Oreo and Ahoy cookie treats for my kids with green dog treats 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ (I’m still in awe). They substituted baby oil with lotion and picked up some type of pancakes that I never heard of to replace my Aunt Jamima. Other from that the $99 a year is cool if you shop over $35 for free shipping. However, if you are under that $35, you will be paying that $7 delivery fee regardless.

While I started using the Shipt app for grocery delivery during the pandemic, I have noticed that the shoppers (who are independent agents) are of varying quality. Sometimes they work multiple requests at the same store at the same time. As a result, items that were ordered by one customer are sometimes placed into another customer’s order. For example, this evening I placed a grocery order that included two (2) packages of frozen cookie dough (I had ordered them with the intention of baking them and bringing them to work to share with my coworkers). That plan was crushed due to the shopper in question (who was a *preferred* shopper, btw) adding in to the wrong order. This is not ideal and needs to change. If you plan to place orders that are scheduled for delivery between 7pm and 9pm, please reconsider because this may be at your own risk (errors tend to happen later in the day). It should also be noted that some shoppers fail to change an item from “Searching” to “Not Found” - basically don’t leave me hanging; if what I requested isn’t there (and if I either said not to replace it or if my backup choice isn’t available), either offer another option or mark the item as “Not Found”. I’d prefer that to expecting something and receiving nothing.