ActiveBuilding puts everything in your community at your fingertips. You can pay rent, communicate with staff and neighbors, reserve amenities and more—anytime, anywhere.
ActiveBuilding puts everything in your community at your fingertips. You can pay rent, communicate with staff and neighbors, reserve amenities, request maintenance, track packages and more—anytime, anywhere.
Find all of your community's important information and receive messages from management on events, specials and alerts via text, voice or email.
(Some features may not be available at your property. Contact your community management if you have questions.)
• Pay rent with your credit card, debit card or e-check and set up scheduled payments to avoid late fees
• Submit maintenance requests with photos and videos and automatically receive status updates
• Connect with your community in the Activity Stream-get updates, swap news, coordinate neighborhood events, share pictures and create social profiles with specific interests
• Renew your lease
• Sign up for events, reserve amenities and (where applicable) pay for them right from the app
• Receive package delivery notifications in-app, through email or via text
• Shop your community's marketplace for services including cleaning, childcare, dog walkers, maintenance and more
• Gain easy, secure mobile access using Biometric Login
This release is mostly under-the-hood technical updates that will help us improve the ActiveBuilding experience in the future. There is no immediate change to either staff or resident day-to-day use. You will see an updated app icon, new colors, and a cleaner login screen.
Ratings and Reviews
Developer responded to review, appreciate the dedication to their user base. The previous lag issues seem to have been mitigated for now; some app buttons continue to be very slow to load. Example: After logging in, clicking the Messages button on the top right corner frequently takes at least 15 seconds to load; behavior persists across other app elements as well, such as the Make A Payment button on the left column (and generally most buttons within that column exhibit this same behavior as well).
Original review below:
iPhone 13 pro. The app was working fine before the unnecessary visual refresh. It was snappy, responsive, and logging in took less than a few seconds. With the most recent updates of the app it now takes at least 30 seconds to initialize, then scans Face ID, then at least another 30 seconds to log in. Continues to impress that you can intentionally make an update to something working well, then make a massive overhaul that breaks it. Your team definitely has their priorities straight. Fantastic.
Developer Response ,
Update: This type of review with specific examples is extremely helpful to us. Thank you! App responsiveness is very important to us because we know how frustrating it is to you to use. We will look into this further. Thank you!
Original Response: Thank you for your feedback. We experienced unexpected slowness in the application during this time. The issue is resolved and we are proactively working to prevent it in the future.
Mediocre for what it is
This app is notorious for forcing me to log in every time I need it. It never remembers me or attempts a biometric login. It's also likely to take a few tries to get in. If you try to view pictures on a post, the window just crashes. It's clunky. If you open a forum post and then back out, you're starting from the top again. The interface reminds me of first generation mobile websites. It doesn't really make things any easier for me at all. The only reason that I keep it at this point is to pay rent. If I had an alternative way to do so, this app would exit my phone immediately. The experience is shaky at best from the moment that you open it until you tune you minimize or close it. Apps should promote digital options and self-service. This one makes me want to go back to writing checks.
App isn’t the word I would use
I have used apps for other apartments before. The last one I used a good interface and was hardly ever glitchy. But with this app each time I use it I have to not only re login like it’s the first time but the majority of the time it doesn’t even load the actual part of this app. I just get a white screen, I have tried resetting the app and even turning off my phone but I just have to try again at a later time. I do like that you can do whatever you could possibly need through the app for your apartment. But for the most part I don’t really use those features more so just paying the rent. So once a month I have to run into this same issue over and over again. Also I don’t know if it’s just the place I live at or this actual app but the service fee for using a debit card is so high. My other apartment app only cost me 3.75 this one is asking for 86??!!! For what? It doesn’t even work half the time. This app is pretty much garbage. Like I said earlier I love the things you can do on the app but if you can never use it what’s the point.
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- Usage Data
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