Acuity Scheduling 4+

New update

The card information was updated & so was the glitch however the notification was never fixed, even with the new updates I still don’t get any notifications when there is an appointment. I deleted the app & reinstalled it & was still unsuccessful. Im not sure what my other options are because it no longer shows up in my notifications applications ever since i updated the acuity app.

The issue was fixed. However in the midst of that the notifications stopped working. I am no longer alerted when a client books an appointment. The app does not show up in my notifications center anymore once I’ve updated it. What can i do now? Thank you There customer service is amazing There is a glitch in the system. Now it won’t allow me to take cArd transaction after I’ve updated the the latest version. It keeps saying there is no microphone or bluetooth connected but nothing changed on my end besides the updated version of acuity. I used it the day prior to take card transactions and it worked.

Developer Response ,

Thanks for your feedback! This will be resolved on an upcoming version of the mobile app, which is currently pending release. If your app is set to automatically update, you will receive this update as soon as it's available. You can contact us at support.squarespace.com for further details. Please let us know how this goes in an updated review.

Updates are bringing the company down

The beauty of the version I’ve been using for years was its graphic simplicity, clarity and ease of use. Ever since square entered the picture it seems like every upgrade makes things unnecessarily complicated, messy and frustrating to use. Why mess with something that works? The latest version has the days dynamically slide whether you want them to or not and doesn’t give you the option of seeing the whole week. It makes it jerky and and prone to mistakes in what you are selecting. Also why do we now have to scroll through 24-hours when before it limited the view to your operating hours which makes sense. These stupid changes are making the app unwieldy and unpleasant to use. The only reason I am not continuing to use the older version is that for some equally stupid reason they removed a great feature—I used to be able to press a clients phone number and get a pop up of options to voice call or sms. Why they limited it to just voice calls is unfathomable. If you’re going to ruin the upgrade at least preserve the functionality of the previous version. I never thought I’d consider leaving Acuity but it’s rapidly going downhill and user experience is deteriorating. I have referred so many colleagues to this company. Now in all honesty I can’t recommend it without reservation. Get the old design crew back and get rid of whoever is responsible for these idiotic “flaming logo” moves.

Good but needs improvement

I switched over to this booking software at the beginning of this year and have been pleasantly surprised. It’s much easier to use compared to the first software I was using and it’s stepped up my business. However, there are a few things I think could be improved that would make it all the more worth investing in. First, the notifications telling you someone made an appointment should include the day it was scheduled on, not just the date & time (ex: Appointment scheduled on Monday September 30, 2024 at 10am). Let’s be honest, people don’t want to have to look at their phone calendars to check what day that appointment lands on. Secondly, there should be an option for customers/clients to pay with Apple Pay that is integrated into the acuity mobile app. Around 99% of my clients prefer mobile payments like Apple Pay or Zelle, rarely anyone carries cash or wants to input credit card info. I’m sure many other business owners agree. Lastly, I think it would be helpful to have an option to make add-ons a collapsible menu on acuity booking sites, similar to collapsible categories, so that it’s less cluttered if we have various add-ons to choose from. Overall, acuity is a great software but these few changes would make such a big difference!!!

Developer Response ,

Hey Abby, thanks for the feedback and for the kind words! Our team would be happy to discuss the Apple Pay option with you (now supported), along with any additional suggestions you may have.

Feel free to reach out to the team from the app using the in-app feedback tool. This can be done by shaking your device or taking a screenshot of the issue, then tapping “Report a Bug."