• Remote commands are now immediately accessible upon opening the app.
• Improved reliability of remote commands.
• Minor bug fixes and UX enhancements.
To learn more about what AcuraLink features are supported for your vehicle visit acuralink.acura.com/#/compatibility.
If you are having trouble with AcuraLink please file a ticket in the app by going to Support - Customer Support - Customer Feedback.
Ratings and Reviews
September 2019 update
The most recent update appeared at first to fix a lot of problems. Slow app opening and slow vehicle response for remote start. However after a waiting a week to update my review I am having problems again. The update resolved the slow app response time which was great but I am still having remote start issues. I tried 5 times this morning and my husband tried from his phone. Total of 6 attempts and it never worked. I am giving an upgrade from 1 star to 2 for fixing the slow response time. Although I would have given my 1 star review a triple 0 if I could. This app is a joke. The key fob doesn’t have these kinds of issues and I don’t have to pay for a subscription for a key fob that doesn’t work..... again I am shocked no one has started a class action law suit over this. Making us pay for this is a scam and Acura should be ashamed to produce such a low quality product and make customers pay for it. I am glad I leased my car and cannot wait to move on to a different brand. This experience will make me never purchase an Acura again.
You’ve gotta be kidding...
My assumption is that someone is doing the app dev on their spare time. No way Acura hired an actual developer to do this and have it so poorly implemented. Apps like this are the epitome of the terms “buggy”, “half baked”, and “beta”...
Stuff works sometimes and not others. When it does work, there is a significant delay to the point that the phone wants to time out. I had stats like tire pressure and oil show up yet not the oil or ODO. Wake up the next day and absolutely nothing shows up. Remote start works but the delay is unbearable. Don’t expect to start the car as you are leaving the store and expect it to be warmed up/cooled down by the time you get to your car. Most likely by the time it communicates your commands back and forth, you’ll already be standing next to your car trying to get in. The “car finder” feature is just as laggy.
I knew it was going to be buggy when it took the salesman nearly an hour just to get it to register the first time. But he kept trying, and after a bunch of repeated deletes and adds, it finally started working...
Long story short- if Acura is going to have customers pay for a subscription, the thing better work at least 90% of the time! And even if it was totally free, consumers should treat this as a bonus item that they are beta testing for Acura and not an actual option of the car (especially not one that adds any value to the vehicle).
Shame on Acura
Have a 2019 MDX and wanted to see what the app was all about as the dealer touted the AcuraWatch services and features equipped with my vehicle. Registering was easy and advertised location features along with basic functions like locking/unlocking doors and flashing lights for a panic mode of sorts. Very disappointed when registration was complete to find NONE of those options existed in the app without a paid subscription. Acura’s aren’t inexpensive my any means and options add up quickly the way they are packaged. I know as I’m on my 4th. Many other brands offer basic functionality in the app at NO CHARGE while some offer full functionality for free! I also have a Volvo and have a fully equipped app without ANY fees. At the very least, the app should allow for the basics as I outlined above for safety & security. Not even vehicle diagnostics are included! The support and roadside assistance buttons just link to a page with phone number to call. Should be a link to activate a service call or call for help. Remote start I get for an extra cost app option but not the basics! In my opinion this is in poor form from a luxury brand. I’d expect this kind of behavior from a mainstream brand like Ford, Chevy, Kia, FCA, etc.. but not Acura. This really needs to be changed in the next update. Even if it’s a small step in the right direction, steps need to be taken. SMH
- American Honda Motor Co., Inc (Acura)
- 123.1 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © American Honda Motor Co., Inc.
With Family Sharing set up, up to six family members can use this app.