Lexus

Name: Lexus
Rating: 4.9 (208593 reviews)
Author: Lexus, a Division of Toyota Motor Sales, U.S.A.

Connect to your Lexus

Free · Designed for iPhone

209K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

Lexus, a Division of Toyota Motor Sales, U.S.A.
Language

EN
+ 2 More
Size

677.2
MB

At Lexus, we aim to revolutionize how you can use technology to get the most out of your ownership experience. Stay connected to your vehicle wherever you go, giving you convenience and accessibility with the Lexus app. Log in or register and unlock the potential of select vehicles (1) with Connected Services such as: Remotely start/stop your vehicle(2) Lock/Unlock your doors(2) Find your local Lexus Dealership Schedule maintenance at your local Lexus dealership Roadside assistance, Find your vehicle's last parked location, Owner's manual & warranty guides, and more! Stay connected to your vehicle and start experiencing convenient features available on the Lexus app. (1) Available services vary by vehicle and subscription type. (2) Remote services: Be aware of vehicle surroundings. Operate when legal and safe (e.g., do not start the engine in an enclosed space or if occupied by a child). See the Owner's Manual for limitations. *Features may vary by region, vehicle, and select markets.

Ratings & Reviews

4.9

out of 5

209K Ratings

Needs work
08/02/2023

Water skiing grandma
I had a Ford and the app worked great! I had a Tesla, the app worked great! I have not been happy with this app. It’s Lexus for heavens sake we spent a lot of money on this car. There should not be issues with using the app. More then half of the time while trying to remote start my car using the app, it tells me it cannot connect. I get to my car and it’s running. Not according to the app. It won’t lock the car remotely if my keys are inside. Sometimes I don’t want to carry my keys if I am on a run. This is where the app should come in handy. But it just doesn’t work. While on a trip with my husband I got to the car while he was still in the restroom with the one key we have, still waiting on our second fob. It’s been five months now. I try to use the app to unlock the door. While waiting for the doors to unlock my husband comes out and opens the car. The car then won’t start. We had to delete the app, walk away from the car with the fob and try again. It took us 10 minutes to get the car started. Please for the love of God fix the issues with the app! Maybe you need to talk to someone at Ford and Tesla.
Needs work
08/02/2023

Water skiing grandma

I had a Ford and the app worked great! I had a Tesla, the app worked great! I have not been happy with this app. It’s Lexus for heavens sake we spent a lot of money on this car. There should not be issues with using the app. More then half of the time while trying to remote start my car using the app, it tells me it cannot connect. I get to my car and it’s running. Not according to the app. It won’t lock the car remotely if my keys are inside. Sometimes I don’t want to carry my keys if I am on a run. This is where the app should come in handy. But it just doesn’t work. While on a trip with my husband I got to the car while he was still in the restroom with the one key we have, still waiting on our second fob. It’s been five months now. I try to use the app to unlock the door. While waiting for the doors to unlock my husband comes out and opens the car. The car then won’t start. We had to delete the app, walk away from the car with the fob and try again. It took us 10 minutes to get the car started. Please for the love of God fix the issues with the app! Maybe you need to talk to someone at Ford and Tesla.
App needs help!
05/02/2022

dmfelice
This an update to my prior review, below. You would think the Lexus app couldn’t get worse, but it has! Unfortunately, the app does not connect to the vehicle as soon as you open the app. If you open the app, and then try to play audio, such as from LiveXLive, you get a message that the Lexus app is not connected. This leaves you searching around within the app trying to find out how you could get it to connect. Ultimately, you’ll find a button labeled “App Suite-Connect your accounts”, but pressing this button does nothing (in any event, all my accounts were connected previously ). After my initial review received an email with a number to Lexus to discuss the problem. When I called the number menu item 1 was for “road service, Lexus app, and enform”. When you select menu item 1, it automatically connect you with a road service provider. Not good news. So, I think the bottom line is, forget the Lexus app. It’s hopeless. Luckily, you can still connect your phone through Bluetooth without using the App Suite. I purchased a certified 2018 GX. I was pleased to find that I could listen to LiveXLive through the Enform app. Then, the Lexus app replaced the Enform app and the trouble started. When listening to music the connection cuts out repeatedly. Sometimes when it does connect, you get no sound. It seems like it freezes up repeatedly. It really makes the experience somewhat frustrating and using the Enform suite pretty useless.

Developer Response
We'd like to get a better understanding of how you're using the Lexus app. Please give our team a call at 1-800-255-3987 so we can assist you.
App needs help!
05/02/2022

dmfelice

This an update to my prior review, below. You would think the Lexus app couldn’t get worse, but it has! Unfortunately, the app does not connect to the vehicle as soon as you open the app. If you open the app, and then try to play audio, such as from LiveXLive, you get a message that the Lexus app is not connected. This leaves you searching around within the app trying to find out how you could get it to connect. Ultimately, you’ll find a button labeled “App Suite-Connect your accounts”, but pressing this button does nothing (in any event, all my accounts were connected previously ). After my initial review received an email with a number to Lexus to discuss the problem. When I called the number menu item 1 was for “road service, Lexus app, and enform”. When you select menu item 1, it automatically connect you with a road service provider. Not good news. So, I think the bottom line is, forget the Lexus app. It’s hopeless. Luckily, you can still connect your phone through Bluetooth without using the App Suite. I purchased a certified 2018 GX. I was pleased to find that I could listen to LiveXLive through the Enform app. Then, the Lexus app replaced the Enform app and the trouble started. When listening to music the connection cuts out repeatedly. Sometimes when it does connect, you get no sound. It seems like it freezes up repeatedly. It really makes the experience somewhat frustrating and using the Enform suite pretty useless.
Developer Response 03/25/2022
We'd like to get a better understanding of how you're using the Lexus app. Please give our team a call at 1-800-255-3987 so we can assist you.
Fixed for now
03/15/2024

Angry End User1234
The app recently updated and the UI has changed some. The only issue I had with the new UI is how delayed the info is. I have a plug in hybrid and the old UI was very up to date with charge state of the car while charging. Now it’s very delayed and is off by up to 10% of what the charge state of the battery actually is. Also this Updated Master Data Consent agreement popped up, but it will never let me accept it. So at the moment the app is completely unusable. If they could get the app working and have consistent updated information for charge state it would make the app useable again. I’ll change my review if another update comes out and they get these issues fixed.Update: they must have made some changes on the back end as the app hasn’t had another update, but my complaints have been fixed. The charge state now loads up in a reasonable amount of time and is showing current data not 20min old data. Much more responsive now as well. Seems like it could still use a few more minor improvements to get the app and info to load up in a more timely manner, but for the most part the app is at least usable in its current state for all the normal functions a person would need.
Fixed for now
03/15/2024

Angry End User1234

The app recently updated and the UI has changed some. The only issue I had with the new UI is how delayed the info is. I have a plug in hybrid and the old UI was very up to date with charge state of the car while charging. Now it’s very delayed and is off by up to 10% of what the charge state of the battery actually is. Also this Updated Master Data Consent agreement popped up, but it will never let me accept it. So at the moment the app is completely unusable. If they could get the app working and have consistent updated information for charge state it would make the app useable again. I’ll change my review if another update comes out and they get these issues fixed.Update: they must have made some changes on the back end as the app hasn’t had another update, but my complaints have been fixed. The charge state now loads up in a reasonable amount of time and is showing current data not 20min old data. Much more responsive now as well. Seems like it could still use a few more minor improvements to get the app and info to load up in a more timely manner, but for the most part the app is at least usable in its current state for all the normal functions a person would need.
Not Good At All Lexus.
07/20/2024

Lockup Issues
I completely agree with Birdwatcher 44 on the review. I own a 2020 RX. Love the car but highly disappointed with the pricey app. I have had it for 3 years and paid for renewals that half work. Can never, never schedule service with the app. It just says, “call your Lexus dealer”. Navigation is no where near the accuracy of the Waze, Google Maps and IOS apps which are FREE! I renewed the nav subscription once hoping it would get better when actually it got worse so I don’t waste money on it anymore. My wife’s 2018 and her 2013 Honda Accord came standard with remote start using the key fob and remote window opening from the same. NO ANNUAL FEE! My Lexus will not open windows remotely and if I want to start it remotely, I have to have the app and pay $80 annually to utilize it. As paying customers for something that is standard and free on much lower end vehicles, I expected much more from Lexus. No package price for more than one app service. Each individual service $80. Looked at Birdwatcher44 post from 3 years and response but still no change. Good vehicle but tech app very disappointing.
Not Good At All Lexus.
07/20/2024

Lockup Issues

I completely agree with Birdwatcher 44 on the review. I own a 2020 RX. Love the car but highly disappointed with the pricey app. I have had it for 3 years and paid for renewals that half work. Can never, never schedule service with the app. It just says, “call your Lexus dealer”. Navigation is no where near the accuracy of the Waze, Google Maps and IOS apps which are FREE! I renewed the nav subscription once hoping it would get better when actually it got worse so I don’t waste money on it anymore. My wife’s 2018 and her 2013 Honda Accord came standard with remote start using the key fob and remote window opening from the same. NO ANNUAL FEE! My Lexus will not open windows remotely and if I want to start it remotely, I have to have the app and pay $80 annually to utilize it. As paying customers for something that is standard and free on much lower end vehicles, I expected much more from Lexus. No package price for more than one app service. Each individual service $80. Looked at Birdwatcher44 post from 3 years and response but still no change. Good vehicle but tech app very disappointing.

At Lexus, we constantly strive to make our app more user-friendly so you can easily stay connected to your vehicle. *Features may vary by region, vehicle, and select markets

Version 2.9.1

Oct 24

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics