Description

Manage your Lexus vehicle on the go and enjoy a Lexus experience that is more personal, more convenient and more exceptional.

The Lexus app supports 2010 or newer Lexus vehicles and for Hawaii customers, 2018 or newer Lexus vehicles.

• Owner’s Manual & Warranty Guides
You now have access to your owner’s manual and warranty guides at your fingertips.
• Dealer Locator
Looking for the closest dealer? Login to the app and locate your nearest Lexus Dealer. Also, set your preferred dealer to enjoy the comfort of working with the trusted professionals you know, and who know your Lexus through and through.
• Service Scheduling
To help your Lexus vehicle perform to its full potential, trust its care to those who know it best. Schedule your next service appointment with a Lexus certified technician.
• Road Side Assistance
Access to Lexus Roadside Services on your phone.

On select 2015 or newer Lexus and for Hawaii customers, 2018 or newer vehicles - sign up, activate, or manage your Enform Services if your vehicle is equipped. Get vehicle health information, enjoy remote services, and more!

• Lexus Enform Remote1,2
Lexus Enform Remote lets you lock and unlock doors, start the engine, locate your parked car, check vehicle status, monitor guest drivers and more all through your smartphone.

• Lexus Enform Service Connect
Your Vehicle Health Report provides important information as well as timely reports to you and your dealer such as maintenance reminders for the ultimate in service convenience.


(1) Available features vary by vehicle and subscription type.
(2) Remote services: Be aware of vehicle surroundings. Operate when legal and safe (e.g., do not start engine in enclosed space or if occupied by a child). See Owner’s Manual for limitations.

What’s New

Version 1.1.17

- App improvements
- Performance improvements
- Bug fixes

Ratings and Reviews

3.3 out of 5
3.3K Ratings

3.3K Ratings

vmontgom ,

Getting better.

I have to change my rating. I wasn’t a fan of the new app. Once downloaded my remote capabilities ceased to exist. I could not communicate with the vehicle. It has been at the dealer for a week trying to fix the problems. The vehicle status only reports from the last time it worked back in August. Please return to the old format. In addition I appreciated that I had to enter a passcode to use the remote features. Thank you for working with the service team to resolve the issues with my remote starter. Picked up my car yesterday and I have function again. Looking forward to the upcoming updates. Hopefully you can fix the alert notifications to let us know the issue, ease of logging on, and reliability of commands, and the tracking, I don’t want data gathered on my driving to be a contingency of my using the app. I would like a choice. Thanks again.

Developer Response ,

UPDATE: Thanks for letting us know you picked up your vehicle and the Lexus app is working for you, we will definitely take your feedback back to our team. We want your experience to be all that you expected from an app. Thanks again!

We are sorry to hear that there has been some hardware issues on your vehicle. Please let us know if there are still any problems with the Lexus app communicating to the vehicle by contacting us at https://www.lexus.com/contact. Regarding the use of a passcode/PIN, we have forwarded this feedback to our design and development team.

Birdwatcher44 ,

Overpriced, underwhelming

For $85 a year after taxes this app should do it more then regular key fobs. I know what you’re saying, regular key fobs can’t schedule appointments for service etc. but I don’t need my $85 app to schedule my appointments when I have the app on my $1100 phone that also can schedule service appointments. This app on more than one occasion has told me that it was unable to process my request while trying to start my vehicle only to go outside and find my car was running at other times it didn’t process my request I never started the car. For $85 I should be able to use the app to roll down and up my windows as well as open and close my sunroof some key fobs do that already for free. So if we’re going to charge a premium price because it’s a luxury brand then give your customers something to smile about. I would like to be able to say yeah cost me $85 a year but I can do all this with my app. hopefully someone will read this and say you know this customer has a point instead of reading it and saying yeah right good luck with that. Well I know this looks long but it’s a quick read and I hope someone reads it. I’m two years in and it’s a waste of money. thank you

Developer Response ,

Your comments are important to us. We appreciate your honesty, as we are always looking into ways we can improve for our guests. Please know we will forward your feedback along for consideration. If you're currently experiencing connectivity issues, we'd like to help. Please give us a call at 800-255-3987.

NoIDPlz99 ,

A truly unimpressive app

I bought a 2019 L-Certified car at a Lexus dealership. Lexus (Enform services) sent me an email with a non-functioning link, so I called the dealer and they told me to just download this app. I did and I still haven’t figured out what the big deal is. Instead of showing you up front some info you might want about the car status or letting you remotely interact with the car (you pay extra for actual interaction) the first thing it shows you every time you open the app is what you DON’T have and need to pay additional money for. So, if you wander around in the app until you find vehicle status and can see your car is unlocked, there’s nothing you can do about it until you pay for Remote Services. The app has no functional menu or dashboard. Good thing at least the app is free, because it is without any practical use or value. It might be if you pay $80 plus per service per year to get the full “suite” and all the accoutrements, but you shouldn’t have to. This app is little more than an advertisement for more services.

Developer Response ,

We appreciate you for sharing this honest feedback. We are hard at work ensuring that our application is the best all in one stop for your vehicle. We will continue to add additional features that guests will find beneficial and are not locked behind a paywall. However, yes, any feature that is linked with our Lexus Enform Remote service does still require an active subscription. Thank you for your thoughts, we hope you have amazing experience with your new L-Certified purchase!

App Privacy

The developer, Lexus, a Division of Toyota Motor Sales, U.S.A., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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