Lexus 4+

Limited functionality compared to Lexus Connect app for other countries

The functionality of this app used in US market is very limited compared to the Lexus Connect app used in other countries. In particular, this app does not show any fuel economy information, neither cumulative MPG nor per trip MPG in drive pulse and trips. In contrast, the Lexus Connect market for non-US markets shows all those information. The US consumers are being ripped off. We are not getting the same Lexus experience as consumers in other countries. No MPG information in app is just one thing. So many car functionalities are not provided in US market (despite that the price may be even higher in US) but provided in other countries. Taking 23-24 RX as an example, in US market there is no back-up camera washer (unlike Canada etc.); We are not able to use the built-in cameras as dash cam (unlike Japan etc.); Adaptive matrix high-beam is disabled in US (enabled in Europe, Japan etc) even if the triple high-beam is installed; Even the luxury trim in US does not have the button on the side of front passenger seat to adjust it from rear seats (unlike Europe); There is no welcome chime (unlike Japan) i.e. welcome animation is silent. The list of disabled/omitted functions in US market can go on and on… Such marketing strategy at the cost of customer experience is sickening !

App needs help!

This an update to my prior review, below. You would think the Lexus app couldn’t get worse, but it has! Unfortunately, the app does not connect to the vehicle as soon as you open the app. If you open the app, and then try to play audio, such as from LiveXLive, you get a message that the Lexus app is not connected. This leaves you searching around within the app trying to find out how you could get it to connect. Ultimately, you’ll find a button labeled “App Suite-Connect your accounts”, but pressing this button does nothing (in any event, all my accounts were connected previously ). After my initial review received an email with a number to Lexus to discuss the problem. When I called the number menu item 1 was for “road service, Lexus app, and enform”. When you select menu item 1, it automatically connect you with a road service provider. Not good news. So, I think the bottom line is, forget the Lexus app. It’s hopeless. Luckily, you can still connect your phone through Bluetooth without using the App Suite.

I purchased a certified 2018 GX. I was pleased to find that I could listen to LiveXLive through the Enform app. Then, the Lexus app replaced the Enform app and the trouble started. When listening to music the connection cuts out repeatedly. Sometimes when it does connect, you get no sound. It seems like it freezes up repeatedly. It really makes the experience somewhat frustrating and using the Enform suite pretty useless.

Developer Response ,

We'd like to get a better understanding of how you're using the Lexus app. Please give our team a call at 1-800-255-3987 so we can assist you.

Fixed for now

The app recently updated and the UI has changed some. The only issue I had with the new UI is how delayed the info is. I have a plug in hybrid and the old UI was very up to date with charge state of the car while charging. Now it’s very delayed and is off by up to 10% of what the charge state of the battery actually is. Also this Updated Master Data Consent agreement popped up, but it will never let me accept it. So at the moment the app is completely unusable. If they could get the app working and have consistent updated information for charge state it would make the app useable again. I’ll change my review if another update comes out and they get these issues fixed.

Update: they must have made some changes on the back end as the app hasn’t had another update, but my complaints have been fixed. The charge state now loads up in a reasonable amount of time and is showing current data not 20min old data. Much more responsive now as well. Seems like it could still use a few more minor improvements to get the app and info to load up in a more timely manner, but for the most part the app is at least usable in its current state for all the normal functions a person would need.