Adobe Acrobat Reader: Edit PDF 4+

Adobe Acrobat Reader Review

I have been a user of Adobe Acrobat Reader and their family of products for literally decades. Several Adobe products have become the de-facto standard in many areas. Such as (***.PDF) being a common identifier for documents that crossed platforms and allowed people to share documents. Just as Xerox became the commonplace word embraced for all by a copy machine. Adobe has been the word for documents or attachments and such.

Adobe Acrobat Reader used to be a free product! The Adobe family of products is now so vast that much or their applications are by subscription service only. Some Adobe applications will offer you a free install but all of the desirable features are only available through a subscription. It is like being given free addicting drugs then once hooked, and unable or undesirable to change, they start selling you a product that once was free.

Don’t get me wrong, I like their products but I am questioning if maybe another providers product may be more suitable going forward.

Premium seems to be a waste

I pay for a Premium subscription yet this app and Adobe Scan continue to identify me as a free user. Whenever I attempt to use Premium features such as “Create PDF” or “Edit PDF” it takes me to a screen and asks me to subscribe. Whenever I choose the subscribe button it informs me I already have a subscription. It then processed indefinitely. I’ve checked for updates of the app. That does not seem to be the issue. Ive uninstalled and reinstalled the app several times. I’ve logged out and back in several times. I’ve tried to reach out to customer service representative (which does not seem to be an option). I’ve turned to Adobe troubleshooting forums to fix this issue. Attempts to troubleshoot are infuriating to put it lightly and result in no helpful resolution. This seems to be a consistent problem for Premium users as there are numerous posts on a few different threads all posing a similar issue. The options offered don’t seem to be helpful. Some of the posed options under these threads were buying PDF packs, not using Reader and instead downloading Adobe Acrobat Pro on to desktop computer to use features from there, etc. Yet these all do not fix the issue and defeat the purpose of a Premium subscription: why have a Premium subscription for an app when the user cannot use the Premium features using that particular app? Disappointing

Could not understand customer service reps

I had to call in 4 x until I was able to get someone who spoke slowly and pronounced their words. I could not understand what they were saying because of their accent. I had to ask several times can I cancel without being charged a cancellation fee I did not know about. No one answers my question and kept beating around the bush trying to get me to use a program I did not understand and continues to freeze and crash.

I had been billed several months for a subscription that was supposed to cancel. I asked for them to cancel the subscription without more fees and they refused. I used one program and I didn’t understand it. It was too confusing for me. I also was not informed when I signed up there was a cancellation fee. I shouldn’t be charge for a cancellation fee if I did not understand the product and only used it once. It’s like you’re holding a customer hostage for something they don’t want. Even if I wanted to try adobe again in the future or try a different program I refuse to, because of this experience. I didn’t ask for a refund or free months. I just wanted to cancel the service because it doesn’t work for me. I should be able to do this without forcing me to commit to something I don’t understand and continues to crash and freeze on my computer.

I shouldn’t be charged $200 in fees just to cancel. That’s insane.

Developer Response ,

Hi there! Sorry to hear about the experience you had. 🥺 Can you please reach out to our community of experts at (adobe.ly/readercommunity) so we can help you better?? We're here to help! Thanks! ^VB