AlayaCare 12+

Note Submission Failure

I use this app to clock in and out of my shift. I also use it to create and submit my shift note. The program is a lot more user friendly on my phone compared to the tablets my employer provides, so I prefer to use the iOS app. Unfortunately, I have yet to be able to successfully submit my note at the end of my shift whenever I use the iOS app. I also have coworkers who have iPhones and have run into the same issue. I triple check to make sure all required boxes and blanks are completed. My employer then told me that I missed a required box and that is why the note failed to submit. I am sure on their end that is the case, but on my end I don’t see it! It would be nice for the program to bring me to the empty box that needs to be filled if that is the reason my note cannot be submitted. I would love to be able to regularly use the iOS app instead of the tablet!

Worst experience so far

I just started working for the company using this platform about a month ago. Since I have started using it I’ve had nothing but issues. When I go to clock out and put all of my care notes in it will put the notes in and say I’ve clocked out, but it leaves me clocked in for hours. I’ve double checked many times. It also doesn’t always clock me in either. So my client and I will get assaulted with phone calls asking if I’m even there. Which I am. Often times when I go to clock in it says server error. I have a new client, and now I have no access to their information that I need to know. I also can’t see their address. So I have to call in to figure it out. I was also scheduled 40 hours a week with a new client, but the system had a glitch, nothing was saved, and someone else got the client. Now I’m down to 20 hours a week. I can’t pay my bills off of 20 hours a week. The scheduling employee told me about the issue. I can’t believe with the poor reviews that the company would even use this app especially when handling sensitive information, and the fact that dozens of employees need this information to be 100# accurate and correct at all times. and We need to be able to be able to review client info for safety and care for our clients. Needs a lot of work!

Developer Response ,

Hi, thank you for the detailed feedback and we're sorry this was your experience. We strive to provide a great app for you and this is not the experience we want you to have. If you could share more details with us, please email them to mobile.feedback@alayacare.com and our team will be happy to help you troubleshoot your issues further.

Client/caregiver Signature issues

I have been using this app for 2-3yrs now. For the past few months I have had issues when it comes to having the client sign/caregiver sign at the end of my times. I go in click on the signature and get kicked completely out of the app all together! I have spoke to my IT guy and we have tried everything to get it to wk!!! Nothing does!!! I have an I phone 12 so it’s not the latest version but also not the oldest. Please fix this issue! Very irritating and makes my job a lot harder!!!

Update March 15th 2023:
New Version of app, yet same problem exists! Still unable to get signatures and get kicked completely out of the app! IT for my company can NOT figure it out, yet I keep saying it has ti do something with I phone 12’s specifically! There was an update our higher ups had to do months ago, which wasn’t supposed to affect us.. yet, here we are even with this “new version” it still isn’t working correctly! It’s gotten to the point I will probably lose my job bc I have to have this app that DOES NOT WORK! Does not work on my I phone or on the tablets!! Please fix this issue Alyacare!!!