Alert 360 4+

Long Lag Time

There is a long lag time between the app and the actual action. For instance, when we close the garage, the app will still show it as open for at least 3 minutes (sometimes longer) until it correctly reports the garage is closed. It is also very slow to turn off the alarm. Sometimes we forget the alarm is activated and when we come home and set off the warning, the app is VERY SLOW to turn off the alarm. It is faster to just run down the hall and manually turn off at the panel than trust the app to turn it off before the alarm goes off.

so annoying

DO NOT GET THIS SYSTEM!!!! my family (just my dad) has been able to connect to the cameras when we first originally got them in by someone doing it for him. no one else was home at that time so we couldn’t get them in on our phones and we have all been struggling to get our apps connected to the cameras. i’ve deleted the app so many times to just give up but i want to be able to use them!!!! it’s such a struggle ughhh. why does it have to be so difficult to try to figure out…it only lets you connect to the doorbell which is in toaster oven quality. so frustrated you have no idea. i wish i could give 0 stars.

update:
just called customer service and i had to verify with either my account password or an invoice number (which is impossible to find)…i told the guy my password and he said it was wrong but i was close…bro what. there’s only one password my dad ever uses…what else could it have possibly been :/ deleted the app once and for all.

Developer Response ,

Thank you for your review. This isn't indicative of the experience Alert 360 strives to provide. Please email us at Alert360Cares@alert360.com with your account information, so we can help troubleshoot this with you!

Alert 360

I do not like how you can not pay or access your billing on the app and we have never received a paper bill to know our account to access one time online payments....
It’s very annoying to not see your billing and or be able to change how you pay your bill without calling customer service.
Also, we didn’t like how sensitive the cameras are to any kind of “not good day” weather.... and if you can’t resolve the issue on the phone with tech support then they send someone out and make you pay for their visit even though you pay almost $65(at minimum)-$100+ a month for their services....
We went out of town on a vacation and had Wendy weather and couldn’t see out of our backyard camera for over two weeks even though we had called tech support and reset our router, there was nothing else that could be done until we returned from vacation to try and fix it ourselves over the phone.
We will not be returning customers.