Alert 360 4+

5 year customer

Have had service for 5 years. We have continued to add more equipment and upgrade over the years. This company is great for financing equipment to save huge out of pocket up front. Have had random issues but all have been resolved either by phone or tech home visit. No one taught me how to run my security cameras but I’m tech savy and learned by using web references. This is really my only big complaint to date. I’m extremely happy when everything works as it should and appreciate the courteous customer service when issues arise. I hope they can continue to provide great equipment and services as I would much rather continue business with them. Thanks for your business!!! Keep up good work!

Developer Response ,

Thank you so much for your review! We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager

Thank you for adding panic buttons

I called a few months ago (around November-January) when we installed the alarm system to find out if there is a panic button in the app and the associate said there was.. and once she checked her knowledge base, she proceeded to tell me there actually isn’t and apologized. I told her to put in some feedback on behalf of customers to add that feature since it is so important. Just today I opened the app and it’s the first thing I see under the the alarm status. There are 4 panic buttons: Police, Fire, Silent, and Auxiliary. Thank you for hearing my and many other people’s feedback and adding an essential feature to keep us safe.

Alert 360

I do not like how you can not pay or access your billing on the app and we have never received a paper bill to know our account to access one time online payments....
It’s very annoying to not see your billing and or be able to change how you pay your bill without calling customer service.
Also, we didn’t like how sensitive the cameras are to any kind of “not good day” weather.... and if you can’t resolve the issue on the phone with tech support then they send someone out and make you pay for their visit even though you pay almost $65(at minimum)-$100+ a month for their services....
We went out of town on a vacation and had Wendy weather and couldn’t see out of our backyard camera for over two weeks even though we had called tech support and reset our router, there was nothing else that could be done until we returned from vacation to try and fix it ourselves over the phone.
We will not be returning customers.