Frontpoint 4+

When I subscribed to Frontpoint it was at the top of various security system lists. Maybe because of the price, I don’t see them on many lists now. The only time I have had an issue with the company was when they were pushing to have a neighbor’s phone number so the neighbor could investigate any alarm activity. I told them that on one side I had a meth head (who is why I got the alarm) and on the other side, a disabled senior, who uses a walker. When I explained that to the rep he said I needed someone who could walk around the house to check to see if anything was wrong. I told that to a police officer and he laughed. FrontPoint never brought it up after that.
Other than that silliness, I am satisfied with FrontPoint and recommend it.
The app is easy to use.

Been with Frontpoint for some six years since moving into a new home. Everything was good until this past week when I needed technical assistance on a simple matter (replacing a door sensor). No where does the app technical section provide guidance on how to cancel the old sensor and activate the new replacement sensor. Although there may be more information in the section specific to sensors - but that information doesn’t download. I’ve tried to download that information numerous times using the Frontpoint phone app, the iPad version or by logging onto the Frontpoint website. Failures follow with an amusing “oops!” with a phone number for technical assistance. But that phone number leads to a recording that asks you to leave a call back number since wait times are excessively long. I tried weekend and weekdays, early and late in the day. Same message. It’s likely not high call volume but rather lean staffing that is the problem. And a call back is not very convenient for the customer. Am I to sit by my phone and near the Frontpoint system waiting for the phone to ring? Ideally I would need to be free to take their call and near the system to take any actions needed to activate the system. Not happy with this sudden turn of events.

Using the app to monitor devices is easy to use and the added ability to manage some actions which previously were only available on the full site version has been a welcome improvement. It can still be glitchy such as on the account page, the screen will not scroll down to the options needed to make a payment. And I only discovered this because I noticed a message stating my auto-pay wasn’t successful even though the card on file is current, not expired. I added another card but since the payment screen won’t scroll down, I am unable to select it. Also, it would be nice if there were details available on the status of an order. Lastly, the device status isn’t always correctly displayed in the app. Every day the app shows a light on when it isn’t. Occasionally, the door lock and garage door sensor show in the app as unlocked/open when in fact they aren’t.