Frontpoint 4+

Frontpoint Security Solutions

    • 4.3 • 3.7K Ratings
    • Free

Description

For Frontpoint customers, staying connected to your home has never been easier. Frontpoint’s app keeps you in touch and in control of your Frontpoint system from anywhere using your iPhone or iPad. Monitoring your home no matter where you are is as easy as sending and receiving messages. You’ll get the simplicity and security that Frontpoint is known for, at your fingertips and on the go.

Note: This app requires a Frontpoint system and service plan. Feature availability varies based on system, equipment, and service plan.

With our mobile app, you can:
• Easily arm and disarm your system from anywhere
• Receive real-time email, text or push notifications for events that you select
• View live or recorded video
• Control lights, locks and thermostats
• And much more!

What’s New

Version 5.2.6

- Behind the scenes improvements to power future features

Ratings and Reviews

4.3 out of 5
3.7K Ratings

3.7K Ratings

tbankcustomer ,

Frontpoint is a good security system

When I subscribed to Frontpoint it was at the top of various security system lists. Maybe because of the price, I don’t see them on many lists now. The only time I have had an issue with the company was when they were pushing to have a neighbor’s phone number so the neighbor could investigate any alarm activity. I told them that on one side I had a meth head (who is why I got the alarm) and on the other side, a disabled senior, who uses a walker. When I explained that to the rep he said I needed someone who could walk around the house to check to see if anything was wrong. I told that to a police officer and he laughed. FrontPoint never brought it up after that.
Other than that silliness, I am satisfied with FrontPoint and recommend it.
The app is easy to use.

iPublish ,

A sudden change for the worse

Been with Frontpoint for some six years since moving into a new home. Everything was good until this past week when I needed technical assistance on a simple matter (replacing a door sensor). No where does the app technical section provide guidance on how to cancel the old sensor and activate the new replacement sensor. Although there may be more information in the section specific to sensors - but that information doesn’t download. I’ve tried to download that information numerous times using the Frontpoint phone app, the iPad version or by logging onto the Frontpoint website. Failures follow with an amusing “oops!” with a phone number for technical assistance. But that phone number leads to a recording that asks you to leave a call back number since wait times are excessively long. I tried weekend and weekdays, early and late in the day. Same message. It’s likely not high call volume but rather lean staffing that is the problem. And a call back is not very convenient for the customer. Am I to sit by my phone and near the Frontpoint system waiting for the phone to ring? Ideally I would need to be free to take their call and near the system to take any actions needed to activate the system. Not happy with this sudden turn of events.

Nobull4u ,

Declining service, look elsewhere for an alarm

I recently ordered a system for a vacation home. On the day we picked up the keys I took my alarm system with me to install. I already have a couple front point system so I’m not a novice at using their equipment. After unboxing the system there was no “equipment setup” item on my apps menu as described in the setup card. So I called support. Let’s just say I talked to 3 different support techs, I was cut off on the first two calls after they seemed to be getting nowhere. I would have expected them to call back, but no such luck. The third tech I spoke to was Alex. He kept having me do the same process over and over to no avail. The last time he put me on hold he just never came back to the phone. I was holding for at least 45 minutes. Nothing. If that wasn’t bad enough, during the call with Alex there was a guy grunting and barking in the background. It took me 4 calls to support the day prior just to get someone who could link the new account to my app with my other accounts. I’m done. I’m canceling this account and one other Im no longer under contract with. Stay away from this company their service is getting worse not better.

App Privacy

The developer, Frontpoint Security Solutions, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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