Frontpoint

Name: Frontpoint
Rating: 4.3 (4422 reviews)
Author: Frontpoint Security Solutions

Lifestyle

Free

4.4K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

Frontpoint Security Solutions
Language

EN
+ 18 More
Size

363.9
MB

For Frontpoint customers, staying connected to your home has never been easier. Frontpoint’s app keeps you in touch and in control of your Frontpoint system from anywhere using your iPhone or iPad. Monitoring your home no matter where you are is as easy as sending and receiving messages. You’ll get the simplicity and security that Frontpoint is known for, at your fingertips and on the go. Note: This app requires a Frontpoint system and service plan. Feature availability varies based on system, equipment, and service plan. With our mobile app, you can: • Easily arm and disarm your system from anywhere • Receive real-time email, text or push notifications for events that you select • View live or recorded video • Control lights, locks and thermostats • And much more!

Ratings & Reviews

4.3

out of 5

4.4K Ratings

Frontpoint is a good security system
03/13/2022

tbankcustomer
When I subscribed to Frontpoint it was at the top of various security system lists. Maybe because of the price, I don’t see them on many lists now. The only time I have had an issue with the company was when they were pushing to have a neighbor’s phone number so the neighbor could investigate any alarm activity. I told them that on one side I had a meth head (who is why I got the alarm) and on the other side, a disabled senior, who uses a walker. When I explained that to the rep he said I needed someone who could walk around the house to check to see if anything was wrong. I told that to a police officer and he laughed. FrontPoint never brought it up after that.Other than that silliness, I am satisfied with FrontPoint and recommend it.The app is easy to use.
Frontpoint is a good security system
03/13/2022

tbankcustomer

When I subscribed to Frontpoint it was at the top of various security system lists. Maybe because of the price, I don’t see them on many lists now. The only time I have had an issue with the company was when they were pushing to have a neighbor’s phone number so the neighbor could investigate any alarm activity. I told them that on one side I had a meth head (who is why I got the alarm) and on the other side, a disabled senior, who uses a walker. When I explained that to the rep he said I needed someone who could walk around the house to check to see if anything was wrong. I told that to a police officer and he laughed. FrontPoint never brought it up after that.Other than that silliness, I am satisfied with FrontPoint and recommend it.The app is easy to use.
A sudden change for the worse
04/05/2021

iPublish
Been with Frontpoint for some six years since moving into a new home. Everything was good until this past week when I needed technical assistance on a simple matter (replacing a door sensor). No where does the app technical section provide guidance on how to cancel the old sensor and activate the new replacement sensor. Although there may be more information in the section specific to sensors - but that information doesn’t download. I’ve tried to download that information numerous times using the Frontpoint phone app, the iPad version or by logging onto the Frontpoint website. Failures follow with an amusing “oops!” with a phone number for technical assistance. But that phone number leads to a recording that asks you to leave a call back number since wait times are excessively long. I tried weekend and weekdays, early and late in the day. Same message. It’s likely not high call volume but rather lean staffing that is the problem. And a call back is not very convenient for the customer. Am I to sit by my phone and near the Frontpoint system waiting for the phone to ring? Ideally I would need to be free to take their call and near the system to take any actions needed to activate the system. Not happy with this sudden turn of events.
A sudden change for the worse
04/05/2021

iPublish

Been with Frontpoint for some six years since moving into a new home. Everything was good until this past week when I needed technical assistance on a simple matter (replacing a door sensor). No where does the app technical section provide guidance on how to cancel the old sensor and activate the new replacement sensor. Although there may be more information in the section specific to sensors - but that information doesn’t download. I’ve tried to download that information numerous times using the Frontpoint phone app, the iPad version or by logging onto the Frontpoint website. Failures follow with an amusing “oops!” with a phone number for technical assistance. But that phone number leads to a recording that asks you to leave a call back number since wait times are excessively long. I tried weekend and weekdays, early and late in the day. Same message. It’s likely not high call volume but rather lean staffing that is the problem. And a call back is not very convenient for the customer. Am I to sit by my phone and near the Frontpoint system waiting for the phone to ring? Ideally I would need to be free to take their call and near the system to take any actions needed to activate the system. Not happy with this sudden turn of events.
You Have Over Complicated The Process
10/09/2024

fullrun
you have overcomplicated the process of setting up new equipment. It has become convoluted the time it takes to upload or download upload. I assume the center to establish a new device or replace one that is was bad. Takes way too much time. Reach by phone for customer service and assistance, and using the voicemail system you have or the answering service you have now elongates the entire process it’s very disappointing pointing for a customer who has been with you for a long time to see you overkill used to work so easily and used to be so user-friendly I would be more than happy to tell you the journey that I went through even speaking to the customer service agent who was courteous was knowledgeable, but also in the communication it became far more complex that was necessary. The current system you have in terms of customers, reaching out for customer service is heavy-handed and that user-friendly quality that your website used to have as now become unfriendly in the end extremely disappointing.
You Have Over Complicated The Process
10/09/2024

fullrun

you have overcomplicated the process of setting up new equipment. It has become convoluted the time it takes to upload or download upload. I assume the center to establish a new device or replace one that is was bad. Takes way too much time. Reach by phone for customer service and assistance, and using the voicemail system you have or the answering service you have now elongates the entire process it’s very disappointing pointing for a customer who has been with you for a long time to see you overkill used to work so easily and used to be so user-friendly I would be more than happy to tell you the journey that I went through even speaking to the customer service agent who was courteous was knowledgeable, but also in the communication it became far more complex that was necessary. The current system you have in terms of customers, reaching out for customer service is heavy-handed and that user-friendly quality that your website used to have as now become unfriendly in the end extremely disappointing.
Glitchy but mostly good
12/04/2021

dk512ak
Using the app to monitor devices is easy to use and the added ability to manage some actions which previously were only available on the full site version has been a welcome improvement. It can still be glitchy such as on the account page, the screen will not scroll down to the options needed to make a payment. And I only discovered this because I noticed a message stating my auto-pay wasn’t successful even though the card on file is current, not expired. I added another card but since the payment screen won’t scroll down, I am unable to select it. Also, it would be nice if there were details available on the status of an order. Lastly, the device status isn’t always correctly displayed in the app. Every day the app shows a light on when it isn’t. Occasionally, the door lock and garage door sensor show in the app as unlocked/open when in fact they aren’t.
Glitchy but mostly good
12/04/2021

dk512ak

Using the app to monitor devices is easy to use and the added ability to manage some actions which previously were only available on the full site version has been a welcome improvement. It can still be glitchy such as on the account page, the screen will not scroll down to the options needed to make a payment. And I only discovered this because I noticed a message stating my auto-pay wasn’t successful even though the card on file is current, not expired. I added another card but since the payment screen won’t scroll down, I am unable to select it. Also, it would be nice if there were details available on the status of an order. Lastly, the device status isn’t always correctly displayed in the app. Every day the app shows a light on when it isn’t. Occasionally, the door lock and garage door sensor show in the app as unlocked/open when in fact they aren’t.

•Behind the scenes improvements to power future features

Version 5.11.2

10/13/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

You Might Also Like

Alert 360

Lifestyle
Cove Connect

Lifestyle
Ridwell

Wasting less, made easy
Sub-Zero Group Owner’s App

Smart Kitchen Appliances
Flume Water

Lifestyle
Rachio

Automate your Watering
Flo by Moen™

Water Damage & Leak Protection
Alarm.com

Lifestyle
Carrier SmartHome

Lifestyle
Jiobit for Families

Location Monitor and App

Frontpoint

Lifestyle

Ratings & Reviews

What’s New

Version 5.11.2

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

You Might Also Like