American Airlines Credit Union 4+

Great ON THE GO

The way American Airlines has this application set up is great. If you’re a flight attendant, pilot or simply work at an airport whether with a ground handler like Menzies or directly with an airline the app is great and you qualify to open an account with AAFCU and so does immediate family members! You don’t have to constantly set up a travel advisory and have the option to look up free ATM’s anywhere you go. Also, the app gives you the opinion to look up shared branching locations, so your banking needs are all taken care of no matter where in the US. I live in Florida, AAFCU is based out of TX, long haul to go to the bank if it wasn’t for their easy to use locator. Again, great app... hasn’t failed me once. I just wish they would send me a text message after every single transaction.

Developer Response ,

Thank you for the fantastic feedback! We love hearing from our members and are so happy to hear we've provided you with a convenient, travel friendly app! There are several alert options you can currently set up under the Settings menu. History alerts will provide you with an alert (via text or email) whenever a transaction posts to your account. Please try setting this up and send us an email to Members@AACreditUnion.org if you need assistance. Have a great day!

Clunky

The worst banking app that I’ve used. Organization of topics is unintuitive and the app is clunky and slow. The option to pay a credit card bill using another bank is hidden and buried 5 menus deep (home -> view activity -> information-> more servicing options -> make a payment). It is not accessible where it should be, i.e., where the other payments are, in the “payments and transfers” menu. USAA is the gold standard for banking apps and has so much more functionality while still being easier to use. I recommend that AAFCU use USAA’s developer rather than reinventing the wheel, especially since the wheel they reinvented is shaped more like a square than a circle. 12/19 Update In the most recent app update they changed the location and look of the payment options but you still have to drill down 4 levels to make a card payment from a non-AAFCU account. Took me an extra 10 minutes to pay my bill with the changes. It’s like an Easter egg hunt to pay my bill and I’m totally perplexed that someone thought this was a good way to organize an app. 7/20 Update Still have to drill down for levels to make a card payment from a non-AAFCU account. Please make an easy to find and clearly labeled payment button like almost all other apps have.

Developer Response ,

Hello Phrogfella! Thank you for your feedback and we're sorry to hear that you are having a less than stellar experience with our app. We will continue to work to improve the intuitiveness and usability of the app and hope to be able to provide you with a much better mobile banking experience in the near future. As far as paying your credit card balance is concerned, you can pay the balance under the menu options Payments & Transfers > Pay Cards & Loans. If you run into any issues, please feel free to contact us and we'll be more than happy to assist.

It’s okay... I mostly love AAEFCU

...But bill payer is not as good as it use to be. Doesn’t seem to honor push date according to my input. Verizon for example somehow gets processed and posted in advance. Not sure what’s going on with DATES. Seems electronic deposits are posted up to a week early, which is confusing; and push dates set by me are all over the place. It is difficult to manage a very tight budget without exact dates. This problem persists and has gotten progressively worse as my budget is increasingly tight and TIME SENSITIVE. I no longer feel i can control and pay responsibly according to the billing cycle dates I have asked my billers to honor. AND..I am incurring $25 NSF fees. This is hurtful. Another related problem is it inability to set advance payment dates for paying AAEFCU cards in anticipation of automatic pension and SS deposits. Again, mostly love AAEFCU. Have been a member since 1976, have seen much advancement with technology, but now feel it is turning away from member advantage. Tried but couldn’t get through the recent “update in terms.” Feel I am forced to just trust and hope I don’t get burned.