American Family Insurance App 4+

Brian Bender is a class act and represents his business and Clients top notch every time.
American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.

I have requested a password reset link several times. I have successfully logged into the app for years using my current credentials. I use a sophisticated password manager to store the password, two password managers actually. I periodically update my passwords for security purposes. The passwords are always stored in the password managers properly. I document this in a note pad function of the password managers. All of a sudden, my homeowners insurance jumped several thousand dollars without notice. I have been blocked from the app and the online system for over a week now. I understand insurance can go up but I would at least like to see what caused the increase. No luck at all. I’m gonna file a complaint with the division of insurance about this. I’m going to contact an attorney about this. I understand insurance premiums can rise., But I feel like there is something nefarious going on in that I can’t access my account or get password reset links. In AmFams defense, I did receive one password reset link several hours after I requested it.. But the catch is, the link is only good for 10 minutes. Again, is there something nefarious happening? Or are the app developers and web developers for this company just inept? It sounds like a class action suit brewing!

I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service.
Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource.
Thanks AmFam