American Family Insurance App

Name: American Family Insurance App
Rating: 4.7 (87591 reviews)
Author: American Family Insurance

Manage your Insurance Needs

Only for iPhone

Free

88K Ratings
Ages

4+
Years
Category

Finance
Developer

American Family Insurance
Language

EN
+ 1 More
Size

157.5
MB

iPhone

American Family Insurance makes it easier than ever to protect your dreams on the go. The newly enhanced MyAmFam app is packed with features, from roadside assistance to real‐time payment status. It’s never been more convenient to keep up with your home, car and umbrella American Family insurance policies. Check out what the MyAmFam app can do for you: View Insurance Policies at Your Convenience: • Easy access to all your account details all in one place • Access proof of insurance in an instant • Use Touch ID or Face ID to log in easily and securely • Get an Auto Insurance Quote Set up and Manage Payments: • Never miss a payment with auto pay • Schedule payments right from the palm of your hand ‐ and it’s all done securely in the app • Get in‐app payment reminders to pay bills • View your upcoming payment schedule Manage Your Policy Details: • View policy and coverage details • Easily view your auto insurance ID card by saving it to your device ‐ no signing in needed! Access Your Insurance Information: • Request a change for your contact information • Make a policy change • Manage your communication preferences • Get in touch with your insurance agent Claims & Accident Support: • File a claim made simple • Check the status of a claim • Get roadside assistance • Find an auto or glass repair shop Ready to take the MyAmFam app along for the ride? Download it today! * Please note that CONNECT customers are not able to use the MyAmFam app. About American Family Insurance: Based in Madison, Wisconsin, American Family Insurance offers vehicle, homeowners, life, health, business and farm/ranch and other property coverage. A trusted insurance provider in 19 states, American Family proudly supports customers to help them dream fearlessly.

Ratings & Reviews

4.7

out of 5

88K Ratings

AmFam Bender agency Harvey ND
03/01/2019

mav6899
Brian Bender is a class act and represents his business and Clients top notch every time.American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.
AmFam Bender agency Harvey ND
03/01/2019

mav6899

Brian Bender is a class act and represents his business and Clients top notch every time.American Family does what no other insurance company has personal sales rep that reminds me when premiums are do and helps me in every way to jeep me insured. Had a Claim while I was in Michigan deer accident. Michigan is not a state Am fam does not carry insurance for. Because if my seasonal jobs I was able to continue with ND insurance and the settlement was quick without hassle to cover the accident. The reimbursement was fair and speedy with no inconvenience to me. I appreciate Brian Bender of Bender agency in Harvey ND he always has gone above and beyond to get me the best rates and inform me of the added coverages i could get to guarantee I get the best bang for my buck. I hope to be able to stay with them and continue employment in ND while working out of my home state and while visiting my home on layoffs in Michigan. Best service I've ever had from an auto insurance company.
Quite Possibly the Worst App/Support I’ve Ever Encountered
Jul 16

Javajunkie63043
I’ve called AmFam numerous times and have another open ticket with them regarding this issue. I don’t think anyone works in their IT dept. For months now, my app has not worked. No policies show up. I have 3 active policies. I call support and they give me the run around. One day after calling AGAIN about my policies not showing, someone canceled my autopay causing me to lose my autopay discount. I received a letter stating my policy was not paid and would be canceled. Also charged me a $10 fee when I did pay! Why was my autopay deleted? Who did this? Why is it so hard to have my policies show up in the app and online? I can’t see any policy docs, insurance cards, etc. I can’t even add my address and phone to my profile. Why, why, why is it so hard for this to be fixed? I have little faith in amfam at this point. I’ve been with the company for many years but this is ridiculous enough that I’m considering a change. I just want to see my policies, cards and most importantly - BILLING AND PAYMENTS since someone there is randomly canceling autopay. It makes me nervous that I’m not even covered. But I can’t see that because the app won’t load my policies!I’m using an up-to-date iPhone 16 Pro, so please don’t tell me it’s my phone. I’ve uninstalled and reinstalled the app already, also.

Developer Response
We appreciate you letting us know about the issue you're experiencing. Please email us at accountsupport@amfam.com with your name and account information and we'll look into this concern. If you're in need of assistance, please call 1-800-MYAMFAM (692-6326). Thank you.
Quite Possibly the Worst App/Support I’ve Ever Encountered
Jul 16

Javajunkie63043

I’ve called AmFam numerous times and have another open ticket with them regarding this issue. I don’t think anyone works in their IT dept. For months now, my app has not worked. No policies show up. I have 3 active policies. I call support and they give me the run around. One day after calling AGAIN about my policies not showing, someone canceled my autopay causing me to lose my autopay discount. I received a letter stating my policy was not paid and would be canceled. Also charged me a $10 fee when I did pay! Why was my autopay deleted? Who did this? Why is it so hard to have my policies show up in the app and online? I can’t see any policy docs, insurance cards, etc. I can’t even add my address and phone to my profile. Why, why, why is it so hard for this to be fixed? I have little faith in amfam at this point. I’ve been with the company for many years but this is ridiculous enough that I’m considering a change. I just want to see my policies, cards and most importantly - BILLING AND PAYMENTS since someone there is randomly canceling autopay. It makes me nervous that I’m not even covered. But I can’t see that because the app won’t load my policies!I’m using an up-to-date iPhone 16 Pro, so please don’t tell me it’s my phone. I’ve uninstalled and reinstalled the app already, also.
Developer Response Jul 18
We appreciate you letting us know about the issue you're experiencing. Please email us at accountsupport@amfam.com with your name and account information and we'll look into this concern. If you're in need of assistance, please call 1-800-MYAMFAM (692-6326). Thank you.
Password reset does NOT function
Jun 11

Swsolutions
I have requested a password reset link several times. I have successfully logged into the app for years using my current credentials. I use a sophisticated password manager to store the password, two password managers actually. I periodically update my passwords for security purposes. The passwords are always stored in the password managers properly. I document this in a note pad function of the password managers. All of a sudden, my homeowners insurance jumped several thousand dollars without notice. I have been blocked from the app and the online system for over a week now. I understand insurance can go up but I would at least like to see what caused the increase. No luck at all. I’m gonna file a complaint with the division of insurance about this. I’m going to contact an attorney about this. I understand insurance premiums can rise., But I feel like there is something nefarious going on in that I can’t access my account or get password reset links. In AmFams defense, I did receive one password reset link several hours after I requested it.. But the catch is, the link is only good for 10 minutes. Again, is there something nefarious happening? Or are the app developers and web developers for this company just inept? It sounds like a class action suit brewing!

Developer Response
After the most recent update to My Account and MyAmFam app, all users must log in using their email address. Moving forward, you will not be able to access your account using the username you used in the past. If you're seeing an error message or unable to login after updating your password, please take a screenshot of your page and share it with us at accountsupport@amfam.com.
Password reset does NOT function
Jun 11

Swsolutions

I have requested a password reset link several times. I have successfully logged into the app for years using my current credentials. I use a sophisticated password manager to store the password, two password managers actually. I periodically update my passwords for security purposes. The passwords are always stored in the password managers properly. I document this in a note pad function of the password managers. All of a sudden, my homeowners insurance jumped several thousand dollars without notice. I have been blocked from the app and the online system for over a week now. I understand insurance can go up but I would at least like to see what caused the increase. No luck at all. I’m gonna file a complaint with the division of insurance about this. I’m going to contact an attorney about this. I understand insurance premiums can rise., But I feel like there is something nefarious going on in that I can’t access my account or get password reset links. In AmFams defense, I did receive one password reset link several hours after I requested it.. But the catch is, the link is only good for 10 minutes. Again, is there something nefarious happening? Or are the app developers and web developers for this company just inept? It sounds like a class action suit brewing!
Developer Response Jun 16
After the most recent update to My Account and MyAmFam app, all users must log in using their email address. Moving forward, you will not be able to access your account using the username you used in the past. If you're seeing an error message or unable to login after updating your password, please take a screenshot of your page and share it with us at accountsupport@amfam.com.
Making changes has never been easier!
02/14/2018

LitlOne
I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam
Making changes has never been easier!
02/14/2018

LitlOne

I love that I can look over my auto coverages by line & cost in the documents! (Please add that to the coverages section of the app) That allowed me to see how little I was paying for my Comp deductible every 6 months. Having that at my fingertips is so great for a busy person like me. I simply requested a change and the next morning my agent’s office emailed me with a confirmation that it had been processed! Such amazing service. Today I was notified that my insurance card had been updated via my phones notifications so I could update it in my offline wallet. All around a great tool & resource. Thanks AmFam

Thanks for choosing MyAmFam! Our newest version includes: • Performance and stability improvements * Please note that CONNECT customers are not able to use the MyAmFam app.

Version 2.86.1

Oct 23

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics