Access your American Express® account from virtually anywhere with the American Express® App. Take advantage of what your U.S. Personal, Small Business, and Corporate accounts have to offer: Track spending and rewards, find offers, pay your bill, add your Card to your mobile wallet, and enjoy features available only in the app.
Touch ID and Face ID login (on supported devices) gives you quick access to features so you can get the most out of your Membership.
STAY ON TOP OF YOUR SPENDING
Track recent purchases with a timeline of your activity, and sort your charges by amount and date. Easily see your payment status and pay your bill from virtually anywhere. Turn on AutoPay to pay your bill automatically from your bank account each month. Check your spending power to find out if your purchase(s) will be approved*. For Basic Card Members: filter transactions to see spending and subtotals for each Card on your account.
FIND AMEX OFFERS
Discover offers from places you shop, dine, travel, and more, and add offers to your Card with just a few taps. Explore a map of nearby offers and get personalized alerts.
ENJOY PEACE OF MIND WITH REAL-TIME ALERTS
Turn on purchase alerts to be notified when your Card is charged so you can stay on top of daily spending and unexpected charges. Receive instant fraud alerts if suspicious activity is detected, and verify charges with just a few taps so you can get right back to using your Card. To help prevent fraud activity, you can also freeze or unfreeze your Card to limit purchases if it is misplaced, without closing your account completely. Set up Card payment alerts as a helpful reminder when your payment is due, and confirmations when payments are received. Enjoy the convenience of electronic billing statements, and you can set up alerts to tell you when your statement's ready.
EXPLORE REWARDS AND BENEFITS
Check your rewards balance and find ways to use Membership Rewards® points - from gift cards to credits on your statement.** For eligible Card Members: refer a friend and earn rewards when friends and family get an American Express Card through your referral. For Platinum Card® , Centurion®, and Hilton Honors Members: find an airport lounge on the go. Locate nearby lounges and plan for an upcoming trip by searching the 1,000+ lounges across the globe Plus, Platinum and Centurion Members can seamlessly access Platinum Concierge, Travel or your Customer Care Professionals through the app.
*Approval based on account status at time of request
** Terms and Conditions for the Membership Rewards® program apply. Visit membershiprewards.com/terms or call 1-800-AXP-EARN (297-3276) for more information. Participating partners and available rewards are subject to change without notice.
The value of Membership Rewards points varies according to how you choose to use them. To learn more, go to membershiprewards.com/pointsinfo.
App and app features are available only for eligible Card accounts in the United States. American Express® Prepaid Cards and cards issued by non-American Express issuers are not eligible.
To log in, Card Members must have an American Express user ID and password or create one in the app. All access to and use of this app is subject to and governed by the American Express End User License Agreement, Terms of Service and Privacy Statement
• Cardmembers who enroll in AutoPay will enroll in the current statement, as opposed to their next statement.
• New app users will now see the option to enroll in paperless billing during onboarding when they first log in.
• Additional Card Members must now provide a Social Security Number when they confirm their Card and register for an Online Account. We're required to verify this information to confirm that their Card is active.
Ratings and ReviewsSee All
Application of Payments on Account
The AMEX app and the AMEX web site are easy to use, quick, easily accessible and promptly and accurately reflect all purchase activity. Very worthwhile. Which makes it particularly exasperating when payments are not applied to the account promptly. I make payments via automated debit to my bank account, either scheduled via AutoPay or on a one-off basis. The payments are invariably charged to my bank account well before they are credited to my AMEX account. At the end of the billing cycle, I sometimes (alternate months) like the account balance reported to the credit reporting agencies to be zero. When there have been charges to the account, and I pay on the last or second last day of the cycle, the payment does not get reflected sometimes for 2 days, which leaves an account balance over the end of the billing cycle. That really annoys me. And it is quite odd, since many times charges are applied to the account before I even get to the car after leaving the store.
Maybe you can fix this - it’s ridiculous.
Great App, but don’t stop there.
A few things I could mention that could bring this app to 5 stars - I would integrate apples current FaceID update to allow for pin entry when it detects a mask. Currently, the app will simply say that “faceID is not detected” it’s something small that can make a huge difference because I’d rather not take off my mask in stores when I want to get into my app, and I’m sure I speak for many people when I say entering and remembering passwords are tedious.
Additionally, I would update your app to allow for dispute submissions, status and resolution directly on the app instead of having to clog up your chat. It’s available on your website, just port it over to the app.
Finally, I would put something to allow for better reward tracking and pending rewards on the app itself instead of having to go on your website.
Additionally, I know this is probably more a hit on Delta and not American Express, but you do have a partnership with their Credit Cards so, have better communication with them and their/your cards. It gets annoying when I have to flip flop between apps and websites to see and track my rewards.
Finally you could have a kind of Minimum balance calculator for the Pay it Plan it. Sometimes I’m scared to use Plan it because Im scared my next months minimum due will go from 35 to 350. ...which is fine, id just appreciate the heads up when/if it happens.
Absolutely horrible app when it comes to rewards
So technology should make our lives easier, but American express has found a way to make it worse. I redeemed points for gift cards through the app, but trying to use them is just utterly ridiculous. First, you can’t even get to the cards without providing information that is on your AMEX card itself. So even though you have securely logged in to the app, you still have to do more. So if you’re not carrying your AMEX card with you, you can’t use the gift card. Navigating to the cards takes forever. I’m sure everyone is familiar with the phrase “it isn’t rocket science.” But apparently this is! Whether used or not the cards stay in my view, so I have no idea which ones I have used. And to determine the balance, American Express sends you to the vendor’s website, which is not at all helpful. That site asks you for the gift card number and PIN, so you have to go back to the American Express app, write these numbers down, then go back to the vendor site again. Now think of doing all of this while you’re standing at the checkout line at Home Depot with people waiting in line behind you for you to get this done! And forget trying to resolve this in the app through chat. Chat is just another word for we’re not going to listen to you but instead will send you links to FAQ sites. This has got to be one of the worst customer service experiences I’ve had with an app and the corresponding credit card company.
- American Express
- 157.4 MB
Requires iOS 12.2 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- © 2020 American Express Company. All Rights Reserved.
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