Barclays US Credit Cards 4+

Pretty good but it would be nice if the current balance was an easy payment option

In general, I find this to be a pretty good app. My only issue with it, and the reason that I gave it four instead of five stars, is that when you pay your credit card, the current balance is not an option that you can select. So I pay my credit card multiple times per month to avoid debt. However, to pay my current balance, as opposed to the statement balance or the minimum payment, which are the only pre-filled options, I have to remember the balance and type it in in the other amount field. I know that it may seem weird that somebody would pay their balance off before it was due, but if I do this, I’m probably not the only one. All my other credit cards offer a choice to pay the current balance, where the current balance is already filled in. It would be great if you could add this feature, as it would save a lot of time and hassle.

3.5 hours later

After 3 1/2 hours of trying to purchase a train ticket in Spain online and speaking with six separate customer service representatives at Barclay MC and trying to purchase the ticket four times I finally gave up. During the process of trying to purchase the ticket I was informed Barclay had a mobile app where I could schedule by international travel by using the “Tools”. Since I was on hold with Barclay I thought I would give the app a try. The reviews did not look encouraging. I awarded a one star rating for a very simple reason. Nowhere on the homepage is there any indication of how to get to the tools menu. Absolutely nothing indicated where or what to click to go to the tools menu. The fifth customer service rep I was transferred to was the web specialist. She had no idea how the mobile app worked and could not help me find the tools menu. She and the previous representative offered to schedule my travel. I understand they will do that for me but if they’re going to have an app that they advertise in anyway whatsoever has the capability, it should work. I gave up trying to make the purchase on the Barclay MasterCard.
It’s a mystery to me but why my personal bank Visa card worked without an issue is beyond me. I had my ticket within five minutes after using the visa card and I don’t understand what the difference was. I entered everything the same way.

Developer Response ,

Hi Frito, If you'd like to enter a travel notification through the app, click on the Menu bar, then choose Travel Notification from the options below. From there, click Add a New Trip and follow the prompts. For any issues experienced while making a purchase, contact our social media team via Facebook or Twitter. In your message you can mention that the App Review team have asked that you get in touch. Many thanks. ^JH https://www.facebook.com/BarclaysBankUS/ @AskBarclaysUS

Multiple Flaws

Barclays took over Gap credit card and in just the set up of my account I came across multiple errors. First of all at some point during the set up it asks you to select a primary number for text from a drop down box but the only thing in the drop down box is “select.” This app also does not allow you to get alerts for purchases and security by text only by email. I big step down from the previous bank that had the Gap card. My career doesn’t afford me the option of sitting in front a computer to check my email, so it would be a good 12 hours minimum before I realized that someone was using my card.

The app also asks you to answer security questions when you are setting up the alerts, not sure where these questions came from but clearly they don’t know my life as well as me because it kept telling me there was an error and I could not complete the set up. That’s question we’re not the ones set up earlier in the process but either way if I chose the actual correct answers it while not let me move forward.

Very disappointed as the previous company was so much better. WHO DOESN’T ALLOW TEXT NOTIFICATIONS.

Developer Response ,

Hello. We're sorry for your experience on our app. Please contact our social media team via Facebook or Twitter, so we may look into your concerns and document your feedback. In your message you can mention that the App Review team have asked that you get in touch. Many thanks, Salah https://www.facebook.com/BarclaysBankUS/ or @AskBarclaysUS