ASPCA Pet Health Insurance 4+

The app experience is broken! It takes you through all the steps to file a new claim and then gets stuck on step 2 - adding why you took your pet to the vet. The next button doesn’t function and the save for later just keeps spinning with a hang tight message. One just can’t submit a claim via the app.

I didn’t read other reviews because I have had all of my pets insured with ASPCA. If you want the best you might pay a little more. I put a claim in and usually it’s in my account in 7 days, and the yearly wellness check up is covered.
I owe them a huge thank you. In 2015 my best friend who was with me 10yrs died suddenly in my arms, my sister died only 3 months before. I called ASPCA to find out how he was covered I loved him so much I didn’t want to just throw him in the ground. Long story short they took care of everything and paid for almost all of his cremation, and his little urn was free. After I didn’t know they have free of charge Grief Counselors who helped me deal with my loss and they called daily until I felt I didn’t need them any more.
So just that was worth every penny they really care.
Brenda

The app is super glitchy, crashes all the time on my phone. My particular complaint is that when I submit a claim, sometimes it just gives me the spinning wheel of death. It either times out and says “your claim could not be submitted” or the app itself will close. So then, I go to submit the claim a second time and it does so successfully. The problem is I end up with two claims (a duplicate) even though I received an error message from the app saying my claim was not submitted. You’re suppose to received a message that says your claim was submitted successfully, so how did I end up with two claims submitted?! It’s frustrating because this causes an added processing time for the claim because “oh there was a duplicate.” 🙄