As the first pet insurance provider to do away with the paper claim form, Healthy Paws is making it easier than ever to care for your pet. When it comes time to submit a claim, simply take a picture of the invoice and submit it via the app —no paperwork necessary! 99% of claims are processed in two days and you can check your claim status anytime via the app.
Use the Healthy Paws app to:
-Submit a claim
-Check claim status
-Manage your account
-Refer a friend & we'll donate $25 on your behalf to help homeless pets
-View messages on the status of your claims or policy
The Healthy Paws app also gives you access to pet wellness articles, news, and tips to make life with your pet easier, happier, and healthier.
Healthy Paws offers the #1 customer-rated pet insurance plan for cats and dogs. With the Healthy Paws plan, you can rest assured knowing that you can give your pet the care they need if they get sick or injured. The plan is easy to understand, let’s you visit any licensed vet, and reimburses you quickly. Coverage includes new injuries and illnesses, emergencies, genetic conditions, and much more, and has no caps on claim payouts.
Ratings and ReviewsSee All
Used to be great
I’ve recommended HealthyPaws to countless people.
Recently, however, they’ve change writers (I’m not sure what that means, but that’s what they tell me) and it has not been a good experience.
I have been waiting for three months now for them to determine how to transfer a pet to a new owner without having to sign up for new coverage (and losing my old coverage). Probably not usually a big deal, but I cannot be the only one who gets divorced and has to transfer payment of a pet policy to a former spouse. They keep telling me they will let me know and that they don’t know how...
Claims: almost everything I submit now gets denied despite obvious coverage. I’ve got a canned email response stating why it’s covered that I use for appeals. To their credit, they generally get it right after a while.
Finally, the app: arguably the best part in the past. I could just snap a picture of the bill through the app and be done. Not anymore. It doesn’t work with iOS 13. Clicking on anything (my claims, submit a claim, etc) within the app just brings up a blank screen. Judging by the reviews, I’m not alone. My support requests about updating the app have gone unreplied to.
Love H.P. but what happened to the app?
I love Healthy Paws—nice customer service reps, fast reimbursements, clear about what is/isn’t covered—but the app recently took a turn. You can no longer upload a photo from your photo library, which is where I save emailed/electronic invoices. Instead I have to take a crappy pic with my phone (and then I get told I need to resubmit because the image is unreadable). It also now makes me update the date my cat joined my family every time I filed a claimed. I’ve had H.P. insurance for years for just my one cat; why do I have to re-enter her “birthday” every single time? Someone please help.
The company has friendly employees I’ll say that. However, it is VERY disorganized. I’ve had to get my vet office to submit the same pet records 3+ times now. I have also called the customer service line twice now and they are seeing the medical records on file. However for some reason the claims department can’t seem to find any of the 3 emails containing my pets records. I’m starting to think they are just looking for a way to drag it out until I forget I even filed a claim. This is the second claim I have filed and I have had a less than satisfactory experience both times. Needless to say I will be cancelling immediately once this is done and going with a different company. Maybe they just grew too quickly and don’t have efficient systems in place yet. Regardless, it’s a waste of time and money to deal with these clowns.
With Family Sharing set up, up to six family members can use this app.