Screenshots

Description

As the first pet insurance provider to do away with the paper claim form, Healthy Paws is making it easier than ever to care for your pet. When it comes time to submit a claim, simply take a picture of the invoice and submit it via the app —no paperwork necessary! 99% of claims are processed in two days and you can check your claim status anytime via the app.

Use the Healthy Paws app to:
-Submit a claim
-Check claim status
-Manage your account
-Refer a friend & we'll donate $25 on your behalf to help homeless pets
-View messages on the status of your claims or policy

The Healthy Paws app also gives you access to pet wellness articles, news, and tips to make life with your pet easier, happier, and healthier.

Healthy Paws offers the #1 customer-rated pet insurance plan for cats and dogs. With the Healthy Paws plan, you can rest assured knowing that you can give your pet the care they need if they get sick or injured. The plan is easy to understand, let’s you visit any licensed vet, and reimburses you quickly. Coverage includes new injuries and illnesses, emergencies, genetic conditions, and much more, and has no caps on claim payouts.

What’s New

Version 3.0.6

Fixes camera and issue submitting new claims

Ratings and Reviews

1.7 out of 5
686 Ratings

686 Ratings

Erikt311 ,

Used to be great

I’ve recommended HealthyPaws to countless people.

Recently, however, they’ve change writers (I’m not sure what that means, but that’s what they tell me) and it has not been a good experience.

I have been waiting for three months now for them to determine how to transfer a pet to a new owner without having to sign up for new coverage (and losing my old coverage). Probably not usually a big deal, but I cannot be the only one who gets divorced and has to transfer payment of a pet policy to a former spouse. They keep telling me they will let me know and that they don’t know how...

Claims: almost everything I submit now gets denied despite obvious coverage. I’ve got a canned email response stating why it’s covered that I use for appeals. To their credit, they generally get it right after a while.

Finally, the app: arguably the best part in the past. I could just snap a picture of the bill through the app and be done. Not anymore. It doesn’t work with iOS 13. Clicking on anything (my claims, submit a claim, etc) within the app just brings up a blank screen. Judging by the reviews, I’m not alone. My support requests about updating the app have gone unreplied to.

Quagdarr ,

WAS great, prices skyrocketed

I had been with them for going on six years when I first got my little boy, it was great and worked well with me. Only had to really use the insurance once in his life thank goodness. Every single year the rate would go up and last year it went up to around $75 for a medium tier package when at one time I was paying just over $40. About a month ago I get an email saying the rates will now be increased to $100 per month. Their solution to get me down to the lower rate was to move me to a much more expensive deductible and less pay out to which they then informed me when the new contract started it of course would go up by $20. I start looking around in reviewing and researching other pet insurance companies out there and many had good reviews so in the end I had to cancel my account with them because they would not budge and I am now paying half price for the exact same coverage with another large in well established company. I do not want to say the name because I do not want it to feel like this was a paid for review by a competitor, go do some shopping and get the same coverage for half the price, should they ever reduce their rates I would consider coming back as I never had issues with the prices were getting ridiculous.

MarkM31 ,

Unethical, predatory practices. 0 stars

I don’t know what has changed at this company over the last few years …management, business model, or looming bankruptcy. I had always heard that pet insurance was shady but I thought I’d found the exception to the rule when I found HP. Amazing customer service, easy to use app and claim submission system, great coverage and very competitively priced.

NONE of that remains true any longer - complete 180. This company preys on the vulnerability and lack of options as your animal ages. They boast to never raise rates based on filing a claim. Maybe that’s true. However, my premium has SKYROCKETED over the 5 years I’ve used the service. They know that as ailments are documented over the years pet-parents have limited options in going to competitors where they are now classified as having “pre-existing conditions” which fall outside of eligible coverage…stranding you with HP. As of next month it will cost $230 to insure my 4 & 6 y/o dogs.

The app and customer service have deteriorated as well. I cringe when I read their automated notes about how much they care for your dog. Don’t walk, run from this service.

App Privacy

The developer, Healthy Paws Pet Insurance, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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