Aura: Security & Protection 4+

Excellent easy to use application. Amazing customer service. My only complaint is that it bugs out sometimes and tries to charge me after I already paid for the 1year 144 dollar subscription. I was told it was a bug and they are currently fixing it. I also think a location choosing feature would make an excellent addition to the Application. It has froze on me and stopped working once or twice which had me worried but I spoke to Matt from customer service and he helped me get through the problem and answered every single question politely. I plan on being a long time Aura customer and am excited to see the added features they will be using. 5/5 stars for Service and quality. 5/5 in being easy to navigate. 5/5 stars with the features it offers. I hope that in the future they will make it compatible with more devices. 4/5 stars when it comes to bugs, still bein charged on an old card but was assured they would handle the issue will change it to 5/5 after it is handled. 1000% recommend for anyone who values having Privacy in a world where privacy is non existent

Thank you for providing your valuable feedback. Please reach out to us at +18335522123, if you have other suggestions.

We had high hopes for this app but after only one day, we will be canceling our free trial. Download the app and it never ever loads my account information. It just keeps on saying “loading account information”. Unfortunately you can’t access your account settings online because it just takes you right back to the app. Tried to set my daughter’s limitations but because of aforementioned issue, it wouldn’t let me change them. It does not allow for more judicious blocking either you block something entirely or not at all. Daughter’s phone would not connect to wifi while the app was on her phone, even though the restriction is for browsing in safari, not to deny her access to wifi. As a test, I asked my daughter to remove the app which would essentially give her full access to the internet. She deleted the app. No notification that the app was deleted, but still READS that her device is connected to my account. Dangerous! I tried update phones, reloading the app, updating the app, nothing. Bottom line—google, if you can actually believe this, has more safety features that allow me access than this service, which is sorta like saying that I’d feel safer with a psycho. Absolute garbage and a total waste of time- I spent HOURS trying to get this thing to work—all for nothing. Avoid.

Oh no! We sincerely apologize for the troubles you've had with the parental control feature. We'd be happy to take a look into this for you, please contact us at +18335522123 or email us at app-support@aura.com . Thank you.

I recently downloaded the Aura app and have been very impressed with the services it provides, especially the identity protection and constant monitoring. This has given me peace of mind knowing that my personal information is being protected at all times. I love that that it automatically opts out of any data brokers who currently have your information.

However, I do have a few minor issues with the actual app. For one, it does not have landscape viewing on iPad, which can be a bit frustrating. Additionally, the website seems to crash every time I try to login and set up MFA on the safari browser on my laptop. I would like to see the option to choose a country for VPN service. I would also like the desktop app to be more of an all in one stop and not just antivirus and online security.

Despite these issues, I am overall very satisfied with the service provided by Aura. The identity protection and constant monitoring are incredibly valuable and make up for any minor problems with the app. I hope that the developers will continue to improve the app and address these issues in future updates. Thank you for reading if you’ve made it this far hahah.

Thanks for taking out time to rate us. We are sorry to hear about the problem you are having setting up MFA. Please feel free to call us at 1-833-552-2123 so that we may take a look at the issue.